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Tried everything I know....


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#1 p0tluck84

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Posted 10 March 2011 - 07:39 PM

I downloaded a virus about a month ago. I may have messed up , but as soon as I knew I had the virus I tried reformatting before trying to remove it. This did not work. I got alittle ways into the format and my computer shutdown. The first symptoms were bsod and then laptop rebooting randomly. After I tried reformatting the bsod and rebooting went away, but now everytime I try to format or run any kind of boot disk it will shut down my comp. I cannot find the virus anywhere as I've ran many online scanners and antivirus programs. If anyone cares to look let me know what kind of scanner you prefer and I'll send you the log. Ive also read about pulling bios battery if this is a good idea I will try it...My poor computer has taken some beating so some screws are not wanting to come out , but if its worth it I will drill them out to get it open...Thanks for your time and ANY help is greatly appriciated...

Attached File  hijackthis.log   11.32KB   4 downloads

EDIT: Posts merged ~BP

Also today I was tinkering with this thing and I pulled the HDD out of my laptop, and tried running rescue disk again and it started shutting down with hdd out...So does that mean it's in my bios? I see some views on my topic but no replies so I think I will go ahead and pull "??cmos/bios??" battery out(Not sure which one)...Wish me luck!!! Again any help would be great...thanks...

EDIT: Posts merged ~BP

Edited by Budapest, 12 March 2011 - 10:10 PM.


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#2 m0le

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Posted 15 March 2011 - 07:57 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
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#3 p0tluck84

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Posted 19 March 2011 - 09:01 PM

Hi mole sorry I haven't replied in the three days like you asked. I'm still here. Still no success on finding this problem. My sister-in-law has the same laptop ,and I made a system image from her computer so I could use this one. Do you think I buried the virus and none of the anti-virus programs are picking it up? I'm not having any problems other than when I try to reformat or try to use any bootdisk. I tried to wipe my partition 3 times using spotmau and it'll get halfway through and then it will just turn off. Thanks for your time....

#4 m0le

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Posted 19 March 2011 - 09:05 PM

Looks like this is outside of a malware topic. Just to check please run the two programs below

  • Download TDSSKiller and save it to your Desktop.

  • Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.

  • Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK.

    "%userprofile%\Desktop\TDSSKiller.exe" -l report.txt

  • Now click Start Scan.
  • If Malicious objects are found, ensure Cure is selected then click Continue > Reboot now.
  • Click Close
  • Finally press Report and copy and paste the contents into your next reply. If you've rebooted then the log will be found at C:\


And

Please download MBRCheck to your desktop.

1. Double click MBRCheck.exe to run it (Right click and run as Administrator for Vista).
2. It will open a black window, please do not fix anything (if it gives you an option).
3. Exit that window and it will produce a log (MBRCheck_date_time).
4. Please post that log when you reply.
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#5 p0tluck84

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Posted 21 March 2011 - 11:05 PM

Thanks for the suggestions m0le. Question: If you dont think it's malware, what would I have downloaded? A virus or worm or something? Here are the logs. Hopefully we can figure this out. Not sure what else I can tell you to help. I wish I wouldn't have tried to reformat before I got rid of the nasty little thing. If I remember correctly the first blue screen I got said "irqL_less_than_or_not_equal_to"...That is when I tried to reformat, And now when I try to format "When I can get the rescue disk to load" I goto restore to factory defaults and then it tells me "cannot find image path M:\images\d2d\*.swm" I'm pretty sure that's the path it gives me. Thanks again

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#6 m0le

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Posted 22 March 2011 - 05:03 PM

The MBRCheck log is incomplete. It cuts off at the bottom. Can you rerun it and make sure the whole log is copied.
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#7 p0tluck84

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Posted 23 March 2011 - 08:59 PM

here's the complete log. Thanks for helping me out I really appriciate it!

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#8 m0le

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Posted 23 March 2011 - 09:09 PM

That's fine too.

If you did have an issue it seems like a rootkit. That has now been removed it seems but I think a Gmer scan might be good here too

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

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  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
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#9 p0tluck84

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Posted 24 March 2011 - 11:11 AM

gmer found something. I didn't do anything with it yet not sure what it means. It says the file name is C:\Windows\System32\wbem\Performance\WmiApRpl_new.ini <---But i cant find a file on my comp call wmiaprpl_new.ini. Only wmiaprpl.h and wmiaprpl.ini...I also had run this program before and it didn't find anything. But I ran it in safe mode this time and it found this.


GMER 1.0.15.15570 - http://www.gmer.net
Rootkit scan 2011-03-24 11:52:16
Windows 6.1.7600
Running: gmer.exe


---- Files - GMER 1.0.15 ----

File C:\Windows\System32\wbem\Performance\WmiApRpl_new.ini 25494 bytes

---- EOF - GMER 1.0.15 ----

#10 m0le

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Posted 24 March 2011 - 05:24 PM

No, that isn't a bad file it's just a file that Gmer has flagged up. You have Windows 7 so Gmer isn't actually going to be very accurate. Please run Sophos

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now".
  • Click Yes and allow the driver and its randomly named .tmp file (i.e. F.tmp) to load if asked.
  • If the scan did not start automatically, make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\<username>\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

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#11 p0tluck84

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Posted 24 March 2011 - 07:40 PM

Only found stuff in temp internet files. Cleaned them off comp. I ran hitachi drive fitness test for my hdd and it shutoff in the middle of it. aggrivating...If something is blocking me from running all boot disk programs would it be running from somewhere in the mbr?

Sophos Anti-Rootkit Version 1.5.4 © 2009 Sophos Plc
Started logging on 3/24/2011 at 20:04:48 PM
User "Andrea" on computer "ANDREA-PC"
Windows version 6.1 SP 0.0 build 7600 SM=0x300 PT=0x1 WOW64
Info: Starting registry scan.
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\Users\Andrea\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\55OXJFD1\nd_holiday_treats_mouse_king%7C!category-wond_showid%7Cshowid-wond_showid%7Cdemo-D%7Ctag-adi%7Cmtype-standard%7Csz-728x90%7Ctile-1;ord=420929483348512250[1].htm
Hidden: file C:\Users\Andrea\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\55OXJFD1\demo-2862%7Cdemo-859%7Cdemo-857%7Cdemo-856%7Cdemo-855%7Cdemo-854%7Cdemo-853%7Cdemo-852%7Cdemo-851%7Cdemo-849%7Cdemo-845%7Cdemo-791;ord=280096438251570900[1].htm
Hidden: file C:\Users\Andrea\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\K3YPE0YF\d-mystery-club-amelia-earhart-online;genre=Hidden-Object-Games;a=25_34;g=m;i=50K;b=Education__Beauty;p=;dcopt=ist;sz=728x90;tile=2;ord=419836586529306300[1].htm
Hidden: file C:\Users\Andrea\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\K3YPE0YF\demo-2862%7Cdemo-859%7Cdemo-857%7Cdemo-856%7Cdemo-855%7Cdemo-854%7Cdemo-853%7Cdemo-852%7Cdemo-851%7Cdemo-849%7Cdemo-845%7Cdemo-791;ord=554359289010325100[1].htm
Hidden: file C:\Users\Andrea\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\K3YPE0YF\demo-2862%7Cdemo-859%7Cdemo-857%7Cdemo-856%7Cdemo-855%7Cdemo-854%7Cdemo-853%7Cdemo-852%7Cdemo-851%7Cdemo-849%7Cdemo-845%7Cdemo-791;ord=577745694056628500[1].htm
Hidden: file C:\Users\Andrea\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\HAML6RVP\tivity-widgets_build_a_robot%7C!category-wubb_showid%7Cshowid-wubb_showid%7Cdemo-D%7Ctag-adi%7Cmtype-standard%7Csz-728x90%7Ctile-1;ord=486795254480922940[1].htm
Hidden: file C:\Users\Andrea\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\CSKFSBRF\y-expand%7C!category-pop%7C!category-float%7Cpos-btf%7Ctag-adi%7Cmtype-standard%7Csz-300x250%7Ctile-2%7Cdemo-D%7Cdemo-T%7Cdemo-844;ord=409042559226126800[1].htm
Hidden: file C:\Users\Andrea\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\K3YPE0YF\ry-expand%7C!category-pop%7C!category-float%7Cpos-atf%7Ctag-adi%7Cmtype-standard%7Csz-728x90%7Ctile-1%7Cdemo-D%7Cdemo-T%7Cdemo-844;ord=399141075920026040[1].htm
Stopped logging on 3/24/2011 at 20:27:37 PM

Edited by p0tluck84, 24 March 2011 - 10:16 PM.


#12 m0le

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Posted 25 March 2011 - 08:16 PM

If something is blocking me from running all boot disk programs would it be running from somewhere in the mbr?


Yes, but the MBRCheck program found no problems with the MBR.

I'm struggling to categorise this as a malware problem now. I suggest you refer this to the Windows 7 forum and see if they can look at your boot problem as a hardware issue.

I will hold this open for five days, PM me after that if you need to.
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#13 m0le

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Posted 30 March 2011 - 07:07 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
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