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Logitech M500 Mouse Randomly Freezes


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#1 Gail Cregg

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Posted 10 March 2011 - 06:37 PM

Hi,
My mum has a new Logitech Corded Mouse M500 that randomly freezes. The cursor freezes but the keyboard is still operable. How can I fix this? Could this be caused by the fact it is plugged into a USB hub and not directly into a USB port? She has an older computer with only two USB ports available so has to use the hub.Would it be better to use a two port hub instead of a four port? She is using Window XP.
Thank you. Gail Cregg.

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#2 Allan

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Posted 10 March 2011 - 06:38 PM

Can you try a direct connection without the hub just as a test?

#3 Gail Cregg

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Posted 10 March 2011 - 08:15 PM

It appears to work fine when plugged straight into the port but as the problem only occurs every now and again (and I can't work out how to replicate it!) it is hard to say conclusively that it is not happening when plugged straight in. This is what she is doing when it sometimes freezes.

1.Turns on computer and modem
2.Checks email using Outlook Express.Closes Outlook Express.
3.Turns off modem (habit from days of having very low data allowance).
3. Opens the game of Spider.Clicks start new game.
4. Mouse freezes.

Hope this additional info.helps.G.

Edited by Gail Cregg, 10 March 2011 - 08:20 PM.


#4 Allan

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Posted 11 March 2011 - 07:55 AM

Well, if the problem doesn't occur without the hub I think you've answered your own question.

#5 ThunderZ

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Posted 11 March 2011 - 12:00 PM

A possible remedy.

I am guessing this is a stand-alone hub. Meaning it draws it`s power only from the PC. It is not plugged into a wall outlet.

Purchasing an externally powered USB hub may solve the problem.

#6 Gail Cregg

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Posted 11 March 2011 - 07:54 PM

Thanks for the suggestion.Since she needs the hub (and I can't say with certainty that it's working fine without it) I'll try an externally powered one and see if that helps.Issue closed.




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