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Documents get stuck in spool for Shared Printer

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#1 Nunbet1037


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Posted 10 March 2011 - 03:02 PM

Okay, I'm working on a network that is having problems printing to shared printers. DETAILS:

1) "Server" is a Windows XP Home CPU that has USB connections to two printers - Canon Multi and a Okidata Color Laser.
2) "Server" has most-current printer drivers for each printer
3) Recently added two (2) Toshiba laptops running Windows 7 (64-bit) to the network. These laptops connect via wireless gateway.
4) 64-bit drivers reside on the "server" shared HDD, which are accessed by the Win7 machines when setting up the printers.

PROBLEM: Have been able to successfully install the printers to the Win7 laptops and used to be able to print to the Canon. Now, any document sent to the Canon from the Win7 laptops gets stuck in the print queue as "Spooling" or "Printing" but never prints. Documents also get stuck spooling in the Okidata queue (was never able to successfully print to the Okidata with either Win7 laptop).

Any assistance is greatly appreciated.


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#2 hamluis



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Posted 14 March 2011 - 12:22 PM

I would delete any printer not working properly...maybe turn the print spooler service off, then back on/automatic (to clear it)...and install one printer at a time.

Once one is working properly, install the other.

You are using Win 7 drivers, correct?


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