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Daughter downloaded a browser hijacker, can't get rid of it!


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5 replies to this topic

#1 Comp Challenged

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Posted 10 March 2011 - 12:43 PM

Looking for some help/advise please...my daughter was on her Windows XP desktop computer and was fooled into clicking on a pop up that said her computer was infected with spyware. After that, many popups from something generically called "Windows Antispyware", or something like that. Ran Super Antispyware and it found almost 2,000 threats, cookies, trojans, etc. Quarantined all the threats and then deleted them. Then ran a virus scan with ESET NOD32, found some more things and quarantined and deleted those. Thought that fixed it, but things are still messed up. Browser is now redirected when doing a google search, and comp is running very slow. No more popups though. Did some research on Bleeping Computer and tried a few more fixes: downloaded and ran Malwarebytes, TDSS Killer, and did the ESET online virus scan, all are finding zero threats. Not sure what to do next, any advise is appreciated!

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#2 boopme

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Posted 10 March 2011 - 01:09 PM

Hello and welcome. Let's do this next.

Please read and follow all these instructions.
  • Please download GooredFix and save it to your Desktop.
  • Double-click GooredFix.exe to run it.
  • A log will open, please post the contents of that log in your next reply (it can also be found on your desktop, called Goored.txt).



>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Comp Challenged

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Posted 10 March 2011 - 02:15 PM

Hi Boopme, thank you for the fast reply. Here are the logs:

GooredFix:

GooredFix by jpshortstuff (03.07.10.1)
Log created at 10:46 on 10/03/2011 (Emily)
Firefox version [Unable to determine]

========== GooredScan ==========


========== GooredLog ==========

C:\Program Files\Mozilla Firefox\extensions\
(none)

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"{20a82645-c095-46ed-80e3-08825760534b}"="C:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\" [05:54 22/08/2009]

---------- Old Logs ----------
GooredFix[18.44.25_10-03-2011].txt

-=E.O.F=-
-------------------------------------------------------------------------------------------------------------------------
rkill:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 03/10/2011 at 10:55:02.
Operating System: Microsoft Windows XP


Processes terminated by Rkill or while it was running:

C:\PROGRA~1\MICROS~4\rapimgr.exe


Rkill completed on 03/10/2011 at 10:55:15.

--------------------------------------------------------------------------------------------------
mbam:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6012

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/10/2011 11:02:53 AM
mbam-log-2011-03-10 (11-02-53).txt

Scan type: Quick scan
Objects scanned: 165455
Time elapsed: 5 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Does anything stand out as malicious?

Thanks again,

Comp Challenged

#4 boopme

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Posted 10 March 2011 - 03:24 PM

Hello again,unfortunately we must have a protected malware.
We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Comp Challenged

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Posted 10 March 2011 - 05:52 PM

Thank you Boopme, performed the functions you suggested and posted in the appropriate section. Here is the link to my post:

http://www.bleepingcomputer.com/forums/topic384313.html

#6 Budapest

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Posted 10 March 2011 - 05:53 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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