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XP Anti-Virus Protection - VIRUS - Logs


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#1 natalies110

natalies110

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Posted 10 March 2011 - 12:38 PM

Attached File  Attach.txt   18.76KB   0 downloads

Hi - In the answer to my post I was prompted to post these logs here. Thanks for all of the help - it is very much appreciated!

Thanks!

Natalie

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Compaq_Administrator at 9:26:21.17 on Thu 03/10/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.958.228 [GMT -8:00]
.
AV: Sunbelt VIPRE *Enabled/Updated* {964FCE60-0B18-4D30-ADD6-EB178909041C}
FW: Norton Internet Worm Protection *Disabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\Program Files\Lexmark 5200 series\lxbtbmgr.exe
C:\PROGRA~1\EPSONS~1\EVENTM~1\EEventManager.exe
C:\Program Files\Epson Software\FAX Utility\FUFAXSTM.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIFRA.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Compaq Connections\5577497\Program\Compaq Connections.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\Program Files\Lexmark 5200 series\lxbtbmon.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\WINDOWS\arservice.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Sunbelt Software\VIPRE\SBAMSvc.exe
C:\Program Files\Sunbelt Software\VIPRE\SBPIMSvc.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Sunbelt Software\VIPRE\SBAMTray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\HP\KBD\KBD.EXE
C:\WINDOWS\system32\wuauclt.exe
c:\windows\system\hpsysdrv.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\DISC\DISCover.exe
C:\Program Files\DISC\DiscUpdMgr.exe
C:\Program Files\DISC\DiscStreamHub.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Java\jre1.5.0_06\bin\jucheck.exe
C:\Documents and Settings\Compaq_Administrator\Desktop\dds.scr
.
============== Pseudo HJT Report ===============
.
uSearch Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
uInternet Settings,ProxyOverride = <local>;*.local
uSearchAssistant =
mSearchAssistant = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
uURLSearchHooks: N/A: {0579b4b6-0293-4d73-b02d-5ebb0ba0f0a2} - c:\program files\asksbar\srchastt\1.bin\A2SRCHAS.DLL
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: Ask Search Assistant BHO: {0579b4b1-0293-4d73-b02d-5ebb0ba0f0a2} - c:\program files\asksbar\srchastt\1.bin\A2SRCHAS.DLL
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: hpWebHelper Class: {aaae832a-5fff-4661-9c8f-369692d1dcb9} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\plugin\WebHelper.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn1\YTSingleInstance.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
TB: {F0D4B239-DA4B-4DAF-81E4-DFEE4931A4AA} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [EPSON Artisan 810 Series (Copy 1)] c:\windows\system32\spool\drivers\w32x86\3\e_fatifra.exe /fu "c:\windows\temp\E_S65.tmp" /EF "HKCU"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [ftutil2] "rundll32.exe" ftutil2.dll,SetWriteCacheMode
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [AlwaysReady Power Message APP] ARPWRMSG.EXE
mRun: [NvCplDaemon] "RUNDLL32.EXE" c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] "nwiz.exe" /install
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [<NO NAME>]
mRun: [PCDrProfiler]
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPwuSchd2.exe"
mRun: [Lexmark 5200 series] "c:\program files\lexmark 5200 series\lxbtbmgr.exe"
mRun: [LXBTCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXBTtime.dll,_RunDLLEntry@16
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [EEventManager] c:\progra~1\epsons~1\eventm~1\EEventManager.exe
mRun: [FUFAXSTM] "c:\program files\epson software\fax utility\FUFAXSTM.exe"
mRun: [SBAMTray] "c:\program files\sunbelt software\vipre\SBAMTray.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRunServices: [EasyShrxLink] c:\docume~1\compaq~1\locals~1\temp\0.3272528200287499.exe
dRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\compaq~1.lnk - c:\program files\compaq connections\5577497\program\Compaq Connections.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodaks~1.lnk - c:\program files\kodak\kodak software updater\7288971\program\Kodak Software Updater.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ramasst.lnk - c:\windows\system32\RAMASST.exe
uPolicies-explorer: HideSCAHealth = 1 (0x1)
dPolicies-explorer: HideSCAHealth = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office10\EXCEL.EXE/3000
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
Trusted Zone: microsoft.com\office
Trusted Zone: trymedia.com
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxps://activatemyfios.verizon.net/sdcCommon/download/FIOS/Verizon%20FiOS%20Installer.cab
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://by134fd.bay134.hotmail.msn.com/resources/MsnPUpld.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
Filter: text/html - {e8b93f90-8b15-40a5-97e7-299c84dc381e} -
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
============= SERVICES / DRIVERS ===============
.
R1 sbaphd;sbaphd;c:\windows\system32\drivers\sbaphd.sys [2010-6-28 13400]
R1 SBRE;SBRE;c:\windows\system32\drivers\SBREDrv.sys [2009-10-13 95024]
R1 SbTis;SbTis;c:\windows\system32\drivers\sbtis.sys [2010-6-28 204632]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 SBAMSvc;VIPRE Antivirus;c:\program files\sunbelt software\vipre\SBAMSvc.exe [2010-6-17 2730120]
R2 sbapifs;sbapifs;c:\windows\system32\drivers\sbapifs.sys [2010-6-28 69720]
R2 SBPIMSvc;SB Recovery Service;c:\program files\sunbelt software\vipre\SBPIMSvc.exe [2010-6-17 181584]
S3 NWUSBCDFIL;Novatel Wireless Installation CD;c:\windows\system32\drivers\NwUsbCdFil.sys [2009-6-15 20480]
S3 NWUSBPort2;Novatel Wireless USB Status2 Port Driver;c:\windows\system32\drivers\nwusbser2.sys [2009-6-3 174720]
S3 SMSIVZAM5;SMSIVZAM5 NDIS Protocol Driver;c:\progra~1\verizo~1\vzacce~1\SMSIVZAM5.SYS [2009-3-20 32408]
S3 ZG760_XP;ZyXEL 802.11g XG762 1211 Driver;c:\windows\system32\drivers\WlanGZXP.sys [2009-2-10 402944]
.
=============== File Associations ===============
.
exefile="c:\documents and settings\networkservice\local settings\application data\ldq.exe" -a "%1" %*
.
=============== Created Last 30 ================
.
2011-03-09 17:29:29 -------- d-----w- C:\DesktopClone
2011-03-09 17:25:50 -------- d-----w- c:\program files\Runtime Software
2011-03-09 17:06:26 -------- d-sha-r- C:\cmdcons
2011-03-09 17:02:00 98816 ----a-w- c:\windows\sed.exe
2011-03-09 17:02:00 89088 ----a-w- c:\windows\MBR.exe
2011-03-09 17:02:00 256512 ----a-w- c:\windows\PEV.exe
2011-03-09 17:02:00 161792 ----a-w- c:\windows\SWREG.exe
2011-03-09 17:01:43 -------- d-s---w- C:\ComboFix
2011-03-09 16:59:57 323584 --sha-w- c:\docume~1\compaq~1\locals~1\applic~1\pil.exe
2011-03-09 16:40:14 323584 --sha-w- c:\docume~1\compaq~1\locals~1\applic~1\diq.exe
2011-02-09 07:08:38 128392 ----a-w- c:\windows\system32\esdevapp.exe
.
==================== Find3M ====================
.
2011-01-21 14:44:37 439296 ------w- c:\windows\system32\shimgvw.dll
2011-01-07 14:09:02 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 13:10:33 1854976 ----a-w- c:\windows\system32\win32k.sys
2010-12-22 12:34:28 301568 ----a-w- c:\windows\system32\kerberos.dll
2010-12-20 23:59:20 916480 ----a-w- c:\windows\system32\wininet.dll
2010-12-20 23:59:19 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-12-20 23:59:19 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2010-12-20 17:26:00 730112 ------w- c:\windows\system32\lsasrv.dll
2010-12-20 12:55:26 385024 ----a-w- c:\windows\system32\html.iec
.
=================== ROOTKIT ====================
.
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: WDC_WD2500JS-60NCB1 rev.10.02E02 -> Harddisk0\DR0 -> \Device\Ide\IdePort2 P2T0L0-5
.
device: opened successfully
user: MBR read successfully
.
Disk trace:
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll >>UNKNOWN [0x862FC439]<<
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x863027b8]; MOV EAX, [0x86302834]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 ntkrnlpa!IofCallDriver[0x804EE130] -> \Device\Harddisk0\DR0[0x8637EAB8]
3 CLASSPNP[0xF7590FD7] -> ntkrnlpa!IofCallDriver[0x804EE130] -> \Device\0000006f[0x86357F18]
5 ACPI[0xF7407620] -> ntkrnlpa!IofCallDriver[0x804EE130] -> [0x86317D98]
\Driver\atapi[0x86354C78] -> IRP_MJ_CREATE -> 0x862FC439
kernel: MBR read successfully
_asm { XOR DI, DI; MOV SI, 0x200; MOV SS, DI; MOV SP, 0x7a00; MOV BX, 0x7a0; MOV CX, SI; MOV DS, BX; MOV ES, BX; REP MOVSB ; JMP FAR 0x7a0:0x5c; }
detected disk devices:
\Device\Ide\IdeDeviceP2T0L0-5 -> \??\IDE#DiskWDC_WD2500JS-60NCB1_____________________10.02E02#5&8b35f09&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
\Driver\atapi DriverStartIo -> 0x862FC27F
user & kernel MBR OK
Warning: possible TDL3 rootkit infection !
.
============= FINISH: 9:30:06.82 ===============

I forgot to post a brief description of my issue -

When I am online, new windows pop up, or when I click on a link, a completely different site pops up. I also get warnings that my computer is infected and I need to scan now, and then a program called XP Anti-Virus comes up and starts "scanning".

My Internet Explorer also seems to be crashing frequently.

Thanks!

Natalie

EDIT: Posts merged ~BP

Edited by Budapest, 10 March 2011 - 04:11 PM.


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#2 SweetTech

SweetTech

    Agent ST


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  • Local time:04:17 AM

Posted 15 March 2011 - 01:25 PM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • These instructions have been specifically tailored to your computer and the issues you are experiencing with your computer. It's important to note that these instructions are not suitable for any other computer, even if the issues are fairly similar.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Please do not PM me directly for help. If you have any questions, post them in this topic.
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________

Posted Image One or more of the identified infections is a backdoor trojan and password stealer.

This type of infection allows hackers to access and remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.
If you do any banking or other financial transactions on the PC or if it contains any other sensitive information, then from a clean computer, change all passwords where applicable.
It would also be wise to contact those same financial institutions to appraise them of your situation.


I highly suggest you take a look at the two links provided below:
1. How Do I Handle Possible Identify Theft, Internet Fraud, and CC Fraud?
2. When should I re-format? How should I reinstall?


We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.



NEXT:



Please download exe_fix and save it to your Desktop.
Double click on exe_fix.com to run it.
Type the number 1 at the prompt and allow the tool to run



NEXT:



Running OTM

We need to execute an OTM script
  • Please download OTM by OldTimer and save it to your desktop.
  • Double click the Posted Image icon on your desktop.
  • Paste the following code under the Posted Image area. Do not include the word "Code".
    :Processes
    :Services
    :Reg
    :Files
    c:\documents and settings\networkservice\local settings\application data\ldq.exe
    c:\docume~1\compaq~1\locals~1\applic~1\pil.exe
    c:\docume~1\compaq~1\locals~1\applic~1\diq.exe
    echo,Y|cacls "%WinDir%\system32\drivers\etc\hosts" /G everyone:f /c
    ipconfig /flushdns /c
    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [resethosts]
    [createrestorepoint]
    
  • Push the large Posted Image button.
  • OTM may ask to reboot the machine. Please do so if asked.
  • Copy/Paste the contents under the Posted Image line here in your next reply.
  • If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.


NEXT:



Running TDSSKiller

Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop.
  • Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.


    Posted Image

  • If an infected file is detected, the default action will be Cure, click on Continue.


    Posted Image

  • If a suspicious file is detected, the default action will be Skip, click on Continue.


    Posted Image

  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.


    Posted Image

  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.


NEXT:



Running OTL

We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized


NEXT:



Please provide an update on how things are currently running in your next reply.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 SweetTech

SweetTech

    Agent ST


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Posted 18 March 2011 - 10:09 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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