Hello everyone, I'm fairly new to the Bleeping Computer Forum, but I am familiar with Rkill as it has saved me before!
I share my laptop with my husband and his user account has been hacked by the Vista Security 2011 virus, but my user account is ok. I'm always running Avast & Malware, both are great! I've asked the IT guys where I work for help and one of them recommended I try Kaspersky. It started working very well, it even started picking up the viruses right away. Problem was that I left the computer running and I guess it turned off and nothing was done with neither of the 3 programs. They all ran for a total of about 14-16 hours and still nothing.
I've tried downloading RKill on both user accounts, but it doesn't seem to be working. I'm about to restore my computer to its factory settings, but I REALLY don't want to resort to that... not just yet. Everytime I try to run Rkill on either user, it scans and the log comes back with nothing done. Should I completely uninstall Avast, Malwarebytes & Kaspersky, run Rkill and then re-sintall the programs? I know I'm in the right place and I really hope someone can help me. I appreciate it.