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Infected by Vista Security 2011


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#1 mlicairac

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Posted 10 March 2011 - 11:51 AM

Hello everyone, I'm fairly new to the Bleeping Computer Forum, but I am familiar with Rkill as it has saved me before! :) I share my laptop with my husband and his user account has been hacked by the Vista Security 2011 virus, but my user account is ok. I'm always running Avast & Malware, both are great! I've asked the IT guys where I work for help and one of them recommended I try Kaspersky. It started working very well, it even started picking up the viruses right away. Problem was that I left the computer running and I guess it turned off and nothing was done with neither of the 3 programs. They all ran for a total of about 14-16 hours and still nothing.
I've tried downloading RKill on both user accounts, but it doesn't seem to be working. I'm about to restore my computer to its factory settings, but I REALLY don't want to resort to that... not just yet. Everytime I try to run Rkill on either user, it scans and the log comes back with nothing done. Should I completely uninstall Avast, Malwarebytes & Kaspersky, run Rkill and then re-sintall the programs? I know I'm in the right place and I really hope someone can help me. I appreciate it.

Thank you,
Michelle

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#2 boopme

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Posted 10 March 2011 - 12:20 PM

Hello and welcome. Unless it the paid Kaspersky it will not remove them.

Let's run this
Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


Now please follow our Removal Guide here Remove Vista Antimalware 2011 .
After reading how the malware is misleading you ...
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


How is it now??
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 mlicairac

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Posted 11 March 2011 - 11:19 AM

Thanks... After doing more research I found that before I could use Rkill I had to completely remove all Avast, Kaspersky and Malwarebytes in order for it to work properly. After I did that, I was able to run the Rkill program and then re-install Malwarebytes and it worked great. Thank you for replying anyway! :)

Regards,
Michelle

#4 boopme

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Posted 11 March 2011 - 08:57 PM

So you then ran TDSS and MBAM and removed all infections?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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