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Computer reboots unpredictably.


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#1 jeffburns777

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Posted 10 March 2011 - 07:24 AM

E-machine C2280 Windows xp pro.2002 service pack 3

Problems:
1.) Computer reboots unpredictably:
Sometimes when adding a task or switching tasks.
Sometimes during software set-up & installation programs.
When 4 or 5 windows are open.
High demand on available ram.

2.) Stalls during boot-up at various steps, i.e. bios screen, black screen, Windows screen.
Stalls during shut-off at "WINDOWS IS SHUTTING DOWN" screen.

3.) Programs stall and generate error notices like "Program Needs To Close"

4.) Sometimes the computer stalls while scrolling down a page.


Possible origins of trouble:
1.) Computer was immediately hijacked when I opened an e-mail attachment that was labled as a

software offering. The keyboard and mouse went dead and the computer was scanning rapidly.

I had to unplug and re-start the computer to re-gain control.

2.) Incorrect use of "ComboFix". I neglected to close either a firewall or an anti-malware program before
running ComboFix.


Repair efforts taken.
Reduce desktop Icons and Tray Icons.
Replaced ribbon cable between HDD and motherboard.

Ran the following programs :
1.) Advanced System Care ver 3.7.3 from IObit
2.) Spyware S&D.
3.) Tweak Now Registry Cleaner 2011.
4.) DeFragged Registry and Hard Drive.

2 Scans with Ad-Aware pro 9.0 were interrupted by re-boots.

Tonight, I changed the settings to capture a kernel memory dump if it is needed. I will try and provoke a
crash by adding large demands for available memory.

Jeff

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#2 Allan

Allan

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Posted 10 March 2011 - 07:57 AM

1) NEVER USE REGISTRY CLEANERS - they cause problems, they don't cure them
2) I didn't see any mention of an anti virus scan
3) Spybot and AdAware are old school. If I were you I'd uninstall them and replace them with either MalwareBytes or SuperAntispyware
4) Go to System Properties - Advanced - Startup & Recover Settings and uncheck "automatically restart"
5) If you suspect malware you should post in the Am I Infected forum on this site
6) Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply




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