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Restarting issues


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3 replies to this topic

#1 sciencerob

sciencerob

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Posted 09 March 2011 - 07:48 PM

So my computer would get a bluescreen or just restart when i wasn't paying attention. The past couple days it was impossible to restart and get it running. Today when I decided to look into it I couldn't restart and it would try to recover or something similar to that( the screen would be reminiscent of a installation{which I thought odd since the windows CD is not in}) I was barely able to get on safemode and that had no internet. When I restarted this last time it allowed me to come up in regular windows for the first time in days. The last thing I did before it went haywire was install window updates.

AS a sidenote, the DDS text file came up but the attach.txt never did come up. Perhaps it is just taking a very very long time?

And another side note : TO see items on my desktop that have been moved there I have to refresh before they can be seen. That is new to me.

[Edit - also I can't shut down without doing a hard shut down]

[Edit 2 - I would provide more information by restarting but I doubt I will be able to get online on this computer if I do again.]

Edit 3 - Just now got the attach.txt.
.
DDS (Ver_11-03-05.01) - NTFS_AMD64
Run by Robby at 16:30:39.80 on Wed 03/09/2011
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_21
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.1.1033.18.2047.990 [GMT -8:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {BF5CEBDC-F2D3-7540-343C-F0CE11FD6E66}
SP: Microsoft Security Essentials *Enabled/Updated* {043D0A38-D4E9-7ACE-0E8C-CBBC6A7A24DB}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\PeerBlock\peerblock.exe
C:\Program Files (x86)\Common Files\SupportSoft\bin\bcont.exe
C:\Program Files (x86)\McAfee Security Scan\2.0.189\SSScheduler.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Winamp\winampa.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files (x86)\iTunes\iTunes.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
C:\Windows\system32\sppsvc.exe
C:\Windows\explorer.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Users\Robby\Desktop\dds.scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uInternet Settings,ProxyOverride = *.local
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: GOM Player + Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: GOM Player + Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
uRun: [PeerBlock] C:\Program Files\PeerBlock\peerblock.exe
uRun: [Desktop Software] "C:\Program Files (x86)\Common Files\SupportSoft\bin\bcont.exe" /ini "C:\Program Files (x86)\ComcastUI\Desktop Software\uinstaller.ini" /fromrun /starthidden
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [WinampAgent] "C:\Program Files (x86)\Winamp\winampa.exe"
StartupFolder: C:\Users\Robby\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\OPENOF~1.LNK - C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MCAFEE~1.LNK - C:\Program Files (x86)\McAfee Security Scan\2.0.189\SSScheduler.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
TB-X64: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
mRun-x64: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Robby\AppData\Roaming\Mozilla\Firefox\Profiles\xqent2yo.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npwachk.dll
FF - plugin: C:\Program Files (x86)\Musicnotes\npmusicn.dll
FF - plugin: C:\Program Files (x86)\Musicnotes\NPSibelius.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - C:\Program Files (x86)\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
FF - Ext: NoScript: {73a6fe31-595d-460b-a920-fcc0f8843232} - %profile%\extensions\{73a6fe31-595d-460b-a920-fcc0f8843232}
.
============= SERVICES / DRIVERS ===============
.
R1 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2010-3-25 173984]
R3 MpNWMon;Microsoft Malware Protection Network Driver;C:\Windows\System32\drivers\MpNWMon.sys [2010-3-25 40832]
R3 pbfilter;pbfilter;C:\Program Files\PeerBlock\pbfilter.sys [2010-8-29 19544]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-10-17 136176]
S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files (x86)\McAfee Security Scan\2.0.189\McCHSvc.exe [2010-9-2 227232]
.
=============== Created Last 30 ================
.
2011-03-09 20:01:00 7947600 ----a-w- C:\PROGRA~3\Microsoft\Microsoft Antimalware\Definition Updates\{3ADD7A51-802E-4A6F-9420-1CF6A4E6BAB2}\mpengine.dll
2011-03-09 02:30:23 -------- d-----w- C:\Windows\SysWow64\wbem\th-TH
2011-03-09 02:30:23 -------- d-----w- C:\Windows\SysWow64\drivers\th-TH
2011-03-09 02:30:18 -------- d-----w- C:\Windows\System32\wbem\th-TH
2011-03-09 02:30:18 -------- d-----w- C:\Windows\System32\drivers\th-TH
2011-03-09 02:30:11 -------- d-----w- C:\Windows\th-TH
2011-03-09 02:25:50 3584 ----a-w- C:\Windows\System32\drivers\th-TH\portcls.sys.mui
2011-03-09 02:25:49 2560 ----a-w- C:\Windows\System32\drivers\th-TH\serscan.sys.mui
2011-03-09 02:25:39 3072 ----a-w- C:\Windows\System32\drivers\th-TH\ataport.sys.mui
2011-03-09 02:25:39 2048 ----a-w- C:\Windows\System32\drivers\th-TH\amdide.sys.mui
2011-03-09 02:25:35 46592 ----a-w- C:\Windows\System32\drivers\th-TH\tcpip.sys.mui
2011-03-09 02:25:32 2560 ----a-w- C:\Windows\System32\drivers\th-TH\scfilter.sys.mui
2011-03-09 02:25:08 3072 ----a-w- C:\Windows\System32\drivers\th-TH\hidbth.sys.mui
2011-03-09 02:25:07 7168 ----a-w- C:\Windows\System32\drivers\th-TH\bthport.sys.mui
2011-03-09 02:25:07 2560 ----a-w- C:\Windows\System32\drivers\th-TH\BTHUSB.SYS.mui
2011-03-09 02:25:07 2048 ----a-w- C:\Windows\System32\drivers\th-TH\bthenum.sys.mui
2011-03-09 02:17:43 -------- d-----w- C:\Windows\fi-FI
2011-03-09 02:17:19 -------- d-----w- C:\Windows\SysWow64\XPSViewer
2011-03-09 02:17:19 -------- d-----w- C:\Windows\SysWow64\fi
2011-03-09 02:17:19 -------- d-----w- C:\Windows\SysWow64\drivers\fi-FI
2011-03-09 02:17:18 -------- d-----w- C:\Windows\SysWow64\wbem\fi-FI
2011-03-09 02:16:47 -------- d-----w- C:\Windows\System32\drivers\UMDF\fi-FI
2011-03-09 02:16:47 -------- d-----w- C:\Windows\System32\drivers\fi-FI
2011-03-09 02:16:46 -------- d-----w- C:\Windows\System32\fi
2011-03-09 02:16:38 -------- d-----w- C:\Windows\System32\wbem\fi-FI
2011-03-09 02:10:58 36864 ----a-w- C:\Windows\System32\drivers\fi-FI\http.sys.mui
2011-03-08 19:12:38 558592 ----a-w- C:\Windows\System32\spoolsv.exe
2011-03-08 19:11:35 112000 ----a-w- C:\Windows\System32\consent.exe
2011-03-08 19:08:59 3957120 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2011-02-23 16:29:19 -------- d-----w- C:\Users\Robby\AppData\Local\SupportSoft
2011-02-23 16:28:46 -------- d-----w- C:\Program Files (x86)\Common Files\SupportSoft
2011-02-23 16:28:46 -------- d-----w- C:\Program Files (x86)\ComcastUI
.
==================== Find3M ====================
.
2011-01-07 08:06:50 46080 ----a-w- C:\Windows\System32\atmlib.dll
2011-01-07 07:27:11 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll
2011-01-07 05:49:20 366080 ----a-w- C:\Windows\System32\atmfd.dll
2011-01-07 05:33:11 294400 ----a-w- C:\Windows\SysWow64\atmfd.dll
2011-01-05 06:20:30 612352 ----a-w- C:\Windows\System32\vbscript.dll
2011-01-05 05:37:33 428032 ----a-w- C:\Windows\SysWow64\vbscript.dll
2011-01-05 04:00:16 3127808 ----a-w- C:\Windows\System32\win32k.sys
2010-12-23 06:07:50 1118720 ----a-w- C:\Windows\System32\sbe.dll
2010-12-23 06:07:49 961024 ----a-w- C:\Windows\System32\CPFilters.dll
2010-12-23 06:07:49 723968 ----a-w- C:\Windows\System32\EncDec.dll
2010-12-23 06:02:33 259072 ----a-w- C:\Windows\System32\mpg2splt.ax
2010-12-23 05:28:29 850432 ----a-w- C:\Windows\SysWow64\sbe.dll
2010-12-23 05:28:28 642048 ----a-w- C:\Windows\SysWow64\CPFilters.dll
2010-12-23 05:28:28 534528 ----a-w- C:\Windows\SysWow64\EncDec.dll
2010-12-23 05:24:02 199680 ----a-w- C:\Windows\SysWow64\mpg2splt.ax
2010-12-18 06:15:38 1197056 ----a-w- C:\Windows\System32\wininet.dll
2010-12-18 06:12:28 3138048 ----a-w- C:\Windows\System32\mstscax.dll
2010-12-18 06:11:41 57856 ----a-w- C:\Windows\System32\licmgr10.dll
2010-12-18 06:11:34 714752 ----a-w- C:\Windows\System32\kerberos.dll
2010-12-18 06:08:15 1097216 ----a-w- C:\Windows\System32\mstsc.exe
2010-12-18 05:32:22 981504 ----a-w- C:\Windows\SysWow64\wininet.dll
2010-12-18 05:30:20 2690560 ----a-w- C:\Windows\SysWow64\mstscax.dll
2010-12-18 05:29:40 44544 ----a-w- C:\Windows\SysWow64\licmgr10.dll
2010-12-18 05:29:31 541184 ----a-w- C:\Windows\SysWow64\kerberos.dll
2010-12-18 05:26:55 1034240 ----a-w- C:\Windows\SysWow64\mstsc.exe
2010-12-18 04:55:03 482816 ----a-w- C:\Windows\System32\html.iec
2010-12-18 04:20:55 386048 ----a-w- C:\Windows\SysWow64\html.iec
2010-12-18 04:13:40 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
2010-12-18 03:47:59 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
.
============= FINISH: 16:31:53.47 ===============

Attached Files


Edited by sciencerob, 10 March 2011 - 02:44 AM.


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#2 oneof4

oneof4

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Posted 14 March 2011 - 03:49 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic and do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log



Thanks and again sorry for the delay.

Best Regards,
oneof4.


#3 oneof4

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Posted 18 March 2011 - 12:05 PM

Do you still need help?

Best Regards,
oneof4.


#4 SweetTech

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Posted 21 March 2011 - 01:20 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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