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Dell Studio laptop infected?


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#1 sensater

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Posted 09 March 2011 - 02:14 PM

Hello folks,

This is my first post. I came here at the suggestion of our IT guy at work. I've browsed around and can appreciate the high level of technical expertise here, as well as the willingness to help! Which brings me to my problem: my girlfriend's Dell Studio laptop with Vista Premium on it seems to be infected. She says it happened right after she opened an email which turned out to be spam. At any rate, here are the symptoms:

-Won't connect to wireless network.
-Sluggish and slow. Locks up for long periods of time with significant disc activity. Desktop icons disappear. Prompts pop up saying 'Windows Explorer is unresponsive, do you want to quit or restart' (if memory serves).
-Won't shut down, must be force rebooted. When restarted, the option to boot into safe mode is presented. However, when safe mode is chosen, it doesn't work: the text 'Safe Mode' appears in each corner of the screen but the laptop locks up at that point and nothing more happens.

What I've done:
-Transferred all files to an external usb drive. However, if it's possible to recover the laptop without reinstalling Vista, that would be preferable.
-Run Malwarebytes. In the quick scan mode, it found I believe 6 problems, which were removed. In the longer scan mode run afterwards, it found nothing.

System config:

-Dell Stuio Laptop
-Windows Vista Premium
-Mcafee antivirus

Currently the computer is bootable. I would appreciate any help, and I will follow instructions to the letter. Hopefully I'm following the rules correctly, please let me know if I need to do anything differently. Thanks and I look forward to your input!

-Steve

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#2 boopme

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Posted 10 March 2011 - 10:45 AM

Hello and welcome.. Those backed up filees will need to be scanned before reinstalling...
ON the infected machine......
For the connection try these...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.

Click the Connections tab and click the LAN settings option.

Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.

Now check if the internet is working again.


OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.



Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 sensater

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Posted 14 March 2011 - 01:19 PM

Hello!

Boopme, you are awesome! I followed your instructions to the letter and the computer is back and all seems well. I'll post the SAS log below but I don't think it found anything. 2 questions:

-Should I deinstall Super Anti Spyware or keep it on? It seems to run on startup.
-I was going to install Pandacloud antivirus, good idea? Or do you have a better one?

Once again, thanks so much, you have been a tremendous help and it is much appreciated!

-Steve

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/11/2011 at 00:15 AM

Application Version : 4.49.1000

Core Rules Database Version : 6573
Trace Rules Database Version: 4385

Scan type : Complete Scan
Total Scan Time : 02:17:16

Memory items scanned : 406
Memory threats detected : 0
Registry items scanned : 17082
Registry threats detected : 0
File items scanned : 304351
File threats detected : 74

Adware.Tracking Cookie
.media6degrees.com [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.doubleclick.net [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.apmebf.com [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.mediaplex.com [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.mediaplex.com [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.media6degrees.com [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.revsci.net [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.yieldmanager.net [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.ru4.com [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.ru4.com [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.advertising.com [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.advertising.com [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.advertising.com [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.advertising.com [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.atdmt.com [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.revsci.net [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.revsci.net [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.revsci.net [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
ad.yieldmanager.com [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.2o7.net [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.2o7.net [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.revsci.net [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.revsci.net [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.revsci.net [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.atdmt.com [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.media6degrees.com [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.adxpose.com [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.media6degrees.com [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
ad.yieldmanager.com [ C:\Users\jen\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
C:\Users\jen\AppData\Local\Temp\Low\Cookies\jen@a1.interclick[1].txt
C:\Users\jen\AppData\Local\Temp\Low\Cookies\jen@accountonline[1].txt
C:\Users\jen\AppData\Local\Temp\Low\Cookies\jen@adecn[1].txt
C:\Users\jen\AppData\Local\Temp\Low\Cookies\jen@apmebf[1].txt
C:\Users\jen\AppData\Local\Temp\Low\Cookies\jen@atdmt[1].txt
C:\Users\jen\AppData\Local\Temp\Low\Cookies\jen@bs.serving-sys[1].txt
C:\Users\jen\AppData\Local\Temp\Low\Cookies\jen@citi.bridgetrack[2].txt
C:\Users\jen\AppData\Local\Temp\Low\Cookies\jen@doubleclick[1].txt
C:\Users\jen\AppData\Local\Temp\Low\Cookies\jen@interclick[2].txt
C:\Users\jen\AppData\Local\Temp\Low\Cookies\jen@invitemedia[1].txt
C:\Users\jen\AppData\Local\Temp\Low\Cookies\jen@mediaplex[2].txt
C:\Users\jen\AppData\Local\Temp\Low\Cookies\jen@serving-sys[1].txt
C:\Users\jen\AppData\Local\Temp\Low\Cookies\jen@www.accountonline[1].txt
a.ads2.msads.net [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
acvs.mediaonenetwork.net [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
ads2.msads.net [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
aws-cdn.hottopicmedia.com [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
b.ads2.msads.net [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
cdn4.specificclick.net [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
cdn5.specificclick.net [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
core.insightexpressai.com [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
ec.atdmt.com [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
hs.interpolls.com [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
ia.media-imdb.com [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
interclick.com [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
media.mtvnservices.com [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
media.npr.org [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
media.scanscout.com [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
media01.kyte.tv [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
media1.break.com [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
msnbcmedia.msn.com [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
msntest.serving-sys.com [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
newmedia.kcrw.com [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
s0.2mdn.net [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
secure-us.imrworldwide.com [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
spe.atdmt.com [ C:\Users\jen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\CYKBX3BU ]
C:\Users\jen\AppData\Roaming\Microsoft\Windows\Cookies\Low\jen@account.live[1].txt
C:\Users\jen\AppData\Roaming\Microsoft\Windows\Cookies\Low\jen@adecn[1].txt
C:\Users\jen\AppData\Roaming\Microsoft\Windows\Cookies\Low\jen@advertising[1].txt
C:\Users\jen\AppData\Roaming\Microsoft\Windows\Cookies\Low\jen@atdmt[1].txt
C:\Users\jen\AppData\Roaming\Microsoft\Windows\Cookies\Low\jen@atdmt[3].txt
C:\Users\jen\AppData\Roaming\Microsoft\Windows\Cookies\Low\jen@casalemedia[1].txt
C:\Users\jen\AppData\Roaming\Microsoft\Windows\Cookies\Low\jen@invitemedia[2].txt
C:\Users\jen\AppData\Roaming\Microsoft\Windows\Cookies\Low\jen@tribalfusion[1].txt
C:\Windows\Temp\Cookies\jen@atdmt[1].txt

#4 boopme

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Posted 14 March 2011 - 07:08 PM

Hello, you should Stop SAS from running. Click on the icon at the clock and end/close SAS,then uninstall from the Control Panel's Add/Remove app. Did you rerun MBAM again?

Are you looking for a paid or free antivirus?

I would also like to run a last online scan.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 sensater

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Posted 16 March 2011 - 12:22 AM

Hi Boopme,

Thanks. I did run MAB again and I will paste the log below, nothing was found, sorry I forgot to post this in my last reply.
I stopped SAS and deinstalled. I ran the ESET online scan and nothing was found. The laptop seems as snappy as ever. As for antivirus software, free or paid, I would like your recommendation on both.

Thanks again.....much appreciated!

Steve

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6015

Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.19019

3/11/2011 12:44:23 AM
mbam-log-2011-03-11 (00-44-23).txt

Scan type: Quick scan
Objects scanned: 174563
Time elapsed: 9 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 boopme

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Posted 16 March 2011 - 09:15 AM

Hi sensater,looking good now.
Next you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:

I would say most staff here woul pick Kaspersky or ESET as the pay for version.
For free we go to Avast or Avira(I use this). Look here L@@K
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 sensater

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Posted 22 March 2011 - 05:29 PM

Hi Boopme,

Cool.....done and all is well, computer is better than before she says. Thanks so much for your very complete replies, advice and general thoroughness. I hope I don't have to come here again but man you guys rock! Thanks again.

Cheers
Steve

#8 boopme

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Posted 22 March 2011 - 06:54 PM

You're welcome Steve from us all. :thumbup2:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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