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ZDCndis5.sys causing blue screen


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3 replies to this topic

#1 iNetworks

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Posted 09 March 2011 - 10:55 AM

Hello all,

I have a customer's computer blue screening at random intervals giving out the following:

The problem seems to be caused by the following file: ZDCNDIS5.sys

KERNEL_MODE_EXCEPTION_NOT_HANDLED

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x1000008e (0xc0000005, 0x804fa17e, 0xa6daba4c, 0x00000000)

*** ZDCNDIS5.sys - Address 0xba3f2af7 base at 0xba3f0000 DateStamp 0x44daec98


All the research I see points to this being malware related, so here's what I've done so far:

-Malwarebytes scan in safe mode - nothing
-avast full scan - nothing
-Kaspersky Rescue Disk - nothing
-Uploaded file to Jotti - nothing
-TDSSKiller - nothing

Perhaps I didn't exhaust my malware scanning enough, but after doing the above mentioned scans I'm very certain the computer itself is clean. I know this file is related to the ZDC Rawether for Windows. I don't know if this a separate software, or something embedded in the system file strutcture. I cannot find it in either Add/Remove programs or CCLeaner Uninstall programs to delete. There is no ZDC folder in Program Files. I'm running out of ideas and options here and the last thing I want to do is a fresh install. Does anyone have any ideas on what this is or how to remove this from the computer??

Edited by hamluis, 09 March 2011 - 11:22 AM.
Moved from XP to Am I Infected.


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#2 iNetworks

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Posted 09 March 2011 - 02:47 PM

I know I shouldn't be bumping my own thread, but I'm really lost here and looking for some kind of guidance. I'm giving this one good bump in hopes someone can see it and help me out.

#3 boopme

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Posted 09 March 2011 - 04:46 PM

Hello, the best thing now is to post a DDS log.
We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
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#4 Budapest

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Posted 10 March 2011 - 07:49 PM

Malware topic here: http://www.bleepingcomputer.com/forums/topic384323.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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