I have a customer's computer blue screening at random intervals giving out the following:
The problem seems to be caused by the following file: ZDCNDIS5.sys
If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.
If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.
*** STOP: 0x1000008e (0xc0000005, 0x804fa17e, 0xa6daba4c, 0x00000000)
*** ZDCNDIS5.sys - Address 0xba3f2af7 base at 0xba3f0000 DateStamp 0x44daec98
All the research I see points to this being malware related, so here's what I've done so far:
-Malwarebytes scan in safe mode - nothing
-avast full scan - nothing
-Kaspersky Rescue Disk - nothing
-Uploaded file to Jotti - nothing
-TDSSKiller - nothing
Perhaps I didn't exhaust my malware scanning enough, but after doing the above mentioned scans I'm very certain the computer itself is clean. I know this file is related to the ZDC Rawether for Windows. I don't know if this a separate software, or something embedded in the system file strutcture. I cannot find it in either Add/Remove programs or CCLeaner Uninstall programs to delete. There is no ZDC folder in Program Files. I'm running out of ideas and options here and the last thing I want to do is a fresh install. Does anyone have any ideas on what this is or how to remove this from the computer??
Edited by hamluis, 09 March 2011 - 11:22 AM.
Moved from XP to Am I Infected.