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Executables won't open after Super anti-spyware clean


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7 replies to this topic

#1 JH&A

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Posted 09 March 2011 - 08:07 AM

Hi,
I'm not sure if this is still a malware problem or another problem resulting from damage caused by malware. My problem sounds similar to the recent post by Joetech "Executables won't open" but with some differences.

A message popped up that my computer was infected by a Win 7 virus and I should purchase a program to fix it. Sorry, can't remember the exact wording and the message no longer appears. I recognized that this as a probable virus. I do have ZoneAlarm, but this somehow got through. I updated and ran Super Anti-spyware. It found and cleaned 2 trojans with 12 entries. The last step was to reboot. After reboot, I couldn't open any executable files.

When my computer starts, it asks for the password, like it normally does. It then loads all of my program shortcuts on the screen. When I try to click on any of them, it asks me to choose a program to open with. It appears that it can't open any .exe files. I can't open Firefox; but I was able to get on the internet to post this by selecting the option to search for a program on the internet to open the program with. I also can't run anything from the start menu. It doesn't seem to have affected my internet connection or documents. For example, I can't open Open Office on its own, but if I select a specific document, it will open with Open Office.

I can't open Malaware-bytes or any other anti-virus program to see if I am still infected. I was, though, able to do a system restore. To do this, I couldn't type it in the start menu like usual. I had to go through the control panel and click on a link. It showed that the restore was successful, but the problem didn't resolve.

After reading the above mentioned post by Joetech, I went to dougknow.com as he was instructed to do, but the fixes are for Windows XP and I have Windows 7.

I'm concerned that any possible fixes will require me to open an .exe file and since I can't do that I don't know how to resolve this.

I would appreciate any help you can give for this problem. Thanks!

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#2 boopme

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Posted 10 March 2011 - 01:16 PM

Hello...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.

Click the Connections tab and click the LAN settings option.

Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.


Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS): OR just update and run.

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 JH&A

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Posted 10 March 2011 - 03:19 PM

Hi,
While waiting for a reply, I did further research on this and ran the doug knox fix even though I have Win 7. I don't know that your solution would work because I couldn't get anything to run by typing it in the start menu. To fix, I needed to run Notepad as an administrator and copy the fix into it. I also updated and ran Super anti-spyware and malware byte's antimalware. They found a few other entries and cleaned them. This seems to have done the trick. Thanks for trying to help.

#4 boopme

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Posted 10 March 2011 - 03:31 PM

You're welcome but before you go run an Online scan..


ESET Online Scan
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 JH&A

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Posted 11 March 2011 - 10:36 AM

Uh,oh. Looks like more was found. Is this the same problem or different? I'm confused as to why Super-antispyware and Malaware didn't pick it up?


C:\Users\Davis Family\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\2\466fbf02-562d9ed7 a variant of Win32/TrojanDropper.Agent.PDB trojan cleaned by deleting - quarantined
C:\Users\Davis Family\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\38\796607e6-447a0355 multiple threats deleted - quarantined
C:\Users\Davis Family\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\7\66cb5387-4bd21e96 multiple threats deleted - quarantined

#6 boopme

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Posted 13 March 2011 - 03:40 PM

Sorry we are having connection issues here.. How is it now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 JH&A

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Posted 15 March 2011 - 12:35 PM

Everything is running smoothly. Looks like the problem has been solved.

#8 quietman7

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Posted 15 March 2011 - 01:23 PM

Your scan results indicate a threat(s) was found in the Java cache.

When a browser runs an applet, the Java Runtime Environment (JRE) stores the downloaded files into its cache folder for quick execution later and better performance. Both legitimate and malicious applets, malicious Java class files are stored in the Java cache directory and your anti-virus may detect them as threats. For more specific information about Java exploits, please refer to Virus found in the Java cache directory.

Notification of these files as a threat does not always mean that a machine has been infected; it indicates that a program included the viral class file but this does not mean that it used the malicious functionality. As a precaution, I recommend clearing the entire cache manually to ensure everything is cleaned out:
Also be aware that older versions of Java have vulnerabilities that malicious sites can use to exploit and infect your system. That's why it is important to always use the most current Java Version and remove outdated Java components.Even Java advises users to always have the latest version of the Java since it contains security updates and improvements to previous versions.

The latest Java version contains important enhancements to improve performance, stability and security of the Java applications that run on your machine. Installing this free update will ensure that your Java applications continue to run safely and efficiently.

Why should I upgrade to the latest Java version?
Why should I upgrade to Java 6?

You can verify (test) your JAVA Software Installation & Version here.
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