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Help! Trojan/ Malware, Cant log on to internet explorer


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9 replies to this topic

#1 vades

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Posted 08 March 2011 - 09:53 PM

Hello, My computer has been acting crazy since yesterday, I am being invaded by a very nasty trojan/ Malware. It wouldnt let me open any window programs, ( Internet exlporer, Start, control panel, Run, Disk fragment,etc) leaving only option to shut down the computer. I couldnt even format the drive for it was saying it was some antiviral program and prompt me to download it showing all sorts of infections (which was false) on my computer. Just recently I've been able to gain some control by ending this rriidgkijfdl program by going to process but its still on my computer. And I still cant log on to internet explorer. Can anyone help be rid of this nightmare? Its been stressing me out all day

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#2 fireman4it

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Posted 08 March 2011 - 10:29 PM

Hello vades,
  • Welcome to Bleeping Computer.
  • My name is fireman4it and I will be helping you with your Malware problem.

    Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  • Finally, please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.
  • I will be analyzing your log. I will get back to you with instructions.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#3 vades

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Posted 08 March 2011 - 10:34 PM

thank you so much

#4 fireman4it

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Posted 09 March 2011 - 11:27 AM

Hello,

Let's start to get your machine back in working order.

1.
I do not recommend that you have more than one anti virus product installed and running on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:
1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.
Therefore please go to add/remove in the control panel and remove either Norton Antivirus or Trend Micro PC-cillin Internet Security .

2.
Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This changed from what we know in 2006 read this article:

http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now. Click on start > run > and then paste the following into the "open" field: appwiz.cpl and press OK. From within Add or Remove Programs uninstall the following if they exist: Viewpoint, Viewpoint Manager, Viewpoint Media Player.

3.
Uninstalling A Program Through "add/remove"

Click "start" on the taskbar and then click on the "Control Panel" icon.
Please doubleclick the "Add or Remove Programs" icon
A list of programs installed will be "populated" this may take a bit of time.
If they exist, uninstall the following by clicking on the following entries and selecting "remove":

Java 2 Runtime Environment, SE v1.4.2_03

Additional instructions can be found here if needed.

4.
Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4
  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

5.
Install Recovery Console and Run ComboFix

This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Posted Image
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    Posted Image
  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.


Things to include in your next reply:;
Combofix.txt
How is your machine running now?

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#5 vades

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Posted 09 March 2011 - 09:14 PM

I follwed your instructions like you said. The black screen of Rkill came on. And combofix ran well. It didnt restart my system so I'm guessing that may be a good sign, I can now log on to internet explorer so thats really good. Feels faster than before,everything seems to be good so far but I dont really know until I do it since that Antivirus Malware starts up after restart.

Here is the combo log

ComboFix 11-03-09.02 - Daviid Joseph 03/09/2011 20:47:56.1.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.485 [GMT -5:00]
Running from: c:\documents and settings\Daviid Joseph\Desktop\ComboFix.exe
AV: Norton AntiVirus *Disabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
.
.
((((((((((((((((((((((((( Files Created from 2011-02-10 to 2011-03-10 )))))))))))))))))))))))))))))))
.
.
2011-03-10 01:34 . 2011-03-10 01:34 -------- d-----w- c:\documents and settings\All Users\Application Data\Viewpoint
2011-03-09 15:25 . 2011-03-09 15:25 -------- d-----w- c:\windows\LastGood
2011-03-08 21:43 . 2011-03-08 22:31 -------- d-----w- c:\windows\system32\drivers\NAV
2011-03-08 21:43 . 2011-03-08 21:43 -------- d-----w- c:\program files\Norton AntiVirus
2011-03-08 21:42 . 2011-03-08 21:42 -------- d-----w- c:\program files\NortonInstaller
2011-03-03 01:57 . 2011-03-03 01:57 -------- d-----w- c:\documents and settings\All Users\Application Data\McAfee
2011-03-03 01:38 . 2011-03-03 01:38 -------- d-----w- c:\program files\iPod
2011-03-03 01:38 . 2011-03-03 01:40 -------- d-----w- c:\program files\iTunes
2011-03-02 13:38 . 2011-03-02 13:38 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Apple
2011-02-12 05:47 . 2008-11-07 23:55 16928 ------w- c:\windows\system32\spmsgXP_2k3.dll
2011-02-12 05:47 . 2011-02-12 05:47 -------- d-----w- c:\documents and settings\Daviid Joseph\Local Settings\Application Data\Research In Motion
2011-02-08 05:27 . 2001-08-18 03:36 5632 ----a-w- c:\windows\system32\ptpusb.dll
2011-02-08 05:27 . 2008-04-13 18:45 15104 ----a-w- c:\windows\system32\drivers\usbscan.sys
2011-02-08 05:27 . 2008-04-13 18:45 15104 ----a-w- c:\windows\system32\dllcache\usbscan.sys
2011-02-08 05:27 . 2008-04-14 00:12 159232 ----a-w- c:\windows\system32\ptpusd.dll
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-03-08 21:44 . 2010-12-18 19:43 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2011-03-08 21:44 . 2010-12-18 19:43 126512 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2011-02-18 21:36 . 2010-12-18 20:26 41984 ----a-w- c:\windows\system32\drivers\usbaapl.sys
2011-02-18 21:36 . 2010-12-18 20:26 4184352 ----a-w- c:\windows\system32\usbaaplrc.dll
2011-02-03 02:40 . 2010-12-18 22:40 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-02-03 00:19 . 2010-12-18 22:40 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-01-21 14:44 . 2005-08-16 09:18 439296 ----a-w- c:\windows\system32\shimgvw.dll
2011-01-07 14:09 . 2005-08-16 09:18 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 13:10 . 2005-08-16 09:18 1854976 ----a-w- c:\windows\system32\win32k.sys
2010-12-22 12:34 . 2005-08-16 09:18 301568 ----a-w- c:\windows\system32\kerberos.dll
2010-12-20 23:59 . 2005-08-16 09:18 916480 ----a-w- c:\windows\system32\wininet.dll
2010-12-20 23:59 . 2005-08-16 09:18 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-12-20 23:59 . 2005-08-16 09:18 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-12-20 17:26 . 2005-08-16 09:18 730112 ----a-w- c:\windows\system32\lsasrv.dll
2010-12-20 12:55 . 2005-08-16 09:18 385024 ----a-w- c:\windows\system32\html.iec
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}]
2010-09-29 04:44 1400712 ----a-w- c:\program files\Ask.com\GenericAskToolbar.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{D4027C7F-154A-4066-A1AD-4243D8127440}"= "c:\program files\Ask.com\GenericAskToolbar.dll" [2010-09-29 1400712]
.
[HKEY_CLASSES_ROOT\clsid\{d4027c7f-154a-4066-a1ad-4243d8127440}]
[HKEY_CLASSES_ROOT\GenericAskToolbar.ToolbarWnd.1]
[HKEY_CLASSES_ROOT\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}]
[HKEY_CLASSES_ROOT\GenericAskToolbar.ToolbarWnd]
.
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]
"{D4027C7F-154A-4066-A1AD-4243D8127440}"= "c:\program files\Ask.com\GenericAskToolbar.dll" [2010-09-29 1400712]
.
[HKEY_CLASSES_ROOT\clsid\{d4027c7f-154a-4066-a1ad-4243d8127440}]
[HKEY_CLASSES_ROOT\GenericAskToolbar.ToolbarWnd.1]
[HKEY_CLASSES_ROOT\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}]
[HKEY_CLASSES_ROOT\GenericAskToolbar.ToolbarWnd]
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ModemOnHold"="c:\program files\NetWaiting\netWaiting.exe" [2003-09-10 20480]
"DellSupport"="c:\program files\Dell Support\DSAgnt.exe" [2005-05-15 332800]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray"="c:\windows\ehome\ehtray.exe" [2005-09-29 67584]
"Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2005-12-19 1347584]
"SigmatelSysTrayApp"="stsystra.exe" [2005-11-16 397312]
"Dell QuickSet"="c:\program files\Dell\QuickSet\quickset.exe" [2006-04-06 1032192]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2005-11-29 761947]
"ATICCC"="c:\program files\ATI Technologies\ATI.ACE\cli.exe" [2005-08-12 45056]
"DVDLauncher"="c:\program files\CyberLink\PowerDVD\DVDLauncher.exe" [2005-12-10 49152]
"dla"="c:\windows\system32\dla\tfswctrl.exe" [2004-12-06 127035]
"ISUSPM Startup"="c:\program files\Common Files\InstallShield\UpdateService\isuspm.exe" [2005-06-10 249856]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2005-06-10 81920]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2010-11-29 421888]
"LWBMOUSE"="c:\program files\Belkin\Wireless Mouse Driver\MOUSE32A.EXE" [2001-11-09 356352]
"AOLDialer"="c:\program files\Common Files\AOL\ACS\AOLDial.exe" [2004-04-07 496752]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2011-03-02 421160]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2004-12-14 29696]
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2006-5-18 24576]
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"=
"c:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"=
"c:\\Program Files\\America Online 9.0\\waol.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\FrostWire\\FrostWire.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Research In Motion\\BlackBerry Desktop\\Rim.Desktop.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NAV\1205000.07D\symds.sys [3/8/2011 5:25 PM 340016]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NAV\1205000.07D\symefa.sys [3/8/2011 5:25 PM 652336]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_18.1.0.37\Definitions\BASHDefs\20110225.002\BHDrvx86.sys [2/25/2011 10:04 PM 800376]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NAV\1205000.07D\ironx86.sys [3/8/2011 5:25 PM 136312]
R2 NAV;Norton AntiVirus;c:\program files\Norton AntiVirus\Engine\18.5.0.125\ccsvchst.exe [3/8/2011 5:25 PM 130000]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [3/8/2011 5:26 PM 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_18.1.0.37\Definitions\IPSDefs\20110304.001\IDSXpx86.sys [3/8/2011 5:26 PM 341944]
R4 Tmpreflt;Tmpreflt;c:\windows\system32\drivers\Tmpreflt.sys --> c:\windows\system32\drivers\Tmpreflt.sys [?]
.
--- Other Services/Drivers In Memory ---
.
*Deregistered* - tm_cfw
*Deregistered* - Tmfilter
*Deregistered* - uxloapog
*Deregistered* - Vsapint
.
Contents of the 'Scheduled Tasks' folder
.
2011-03-02 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2009-10-22 17:50]
.
2006-05-30 c:\windows\Tasks\ISP signup reminder 1.job
- c:\windows\system32\OOBE\oobebaln.exe [2005-08-16 00:12]
.
2011-03-10 c:\windows\Tasks\Scheduled Update for Ask Toolbar.job
- c:\program files\Ask.com\UpdateTask.exe [2010-09-29 04:44]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.dell.com
uInternet Settings,ProxyServer = http=127.0.0.1:33554
uInternet Settings,ProxyOverride = <local>
Trusted Zone: musicmatch.com\online
.
- - - - ORPHANS REMOVED - - - -
.
HKLM-Run-SunJavaUpdateSched - c:\program files\Java\jre6\bin\jusched.exe
AddRemove-WebCyberCoach_wtrb - c:\program files\WebCyberCoach\b_Dell\WCC_Wipe.exe WebCyberCoach ext\wtrb
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-03-09 20:53
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\System\ControlSet002\Services\NAV]
"ImagePath"="\"c:\program files\Norton AntiVirus\Engine\18.5.0.125\ccSvcHst.exe\" /s \"NAV\" /m \"c:\program files\Norton AntiVirus\Engine\18.5.0.125\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10n_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10n_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'winlogon.exe'(908)
c:\windows\system32\Ati2evxx.dll
c:\windows\System32\BCMLogon.dll
.
- - - - - - - > 'explorer.exe'(2092)
c:\windows\system32\WININET.dll
c:\program files\Belkin\Wireless Mouse Driver\MOUDL32A.DLL
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
.
Completion time: 2011-03-09 20:57:16
ComboFix-quarantined-files.txt 2011-03-10 01:56
.
Pre-Run: 57,100,124,160 bytes free
Post-Run: 57,202,962,432 bytes free
.
WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Windows XP Media Center Edition" /noexecute=optin /fastdetect
.
- - End Of File - - 4D669253F6E2D166D4AE669DB781125C

#6 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
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Posted 09 March 2011 - 10:24 PM

Hello,

Glad to hear things are better. Lets take care of some leftovers and do some final checking.

1.
Ask Toolbar is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This changed from what we know as stated in the following Articles:

http://www.benedelman.org/spyware/ask-toolbars/
http://vil.nai.com/vil/content/v_185490.htm


I suggest you remove the program now. Click on start > run > and then paste the following into the "open" field: appwiz.cpl and press OK. From within Add or Remove Programs uninstall the following if they exist: Ask Toolbar.

2.
Your version of Adobe Reader is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Adobe components and update:
  • Download the latest version of Adobe Reader Version X and save it to your desktop.
  • Uncheck the "Free McAfee Security plan Plus" option or any other Toolbar you are offered
  • Click the download button at the bottom.
  • If you use Internet Explorer and do not wish to install the ActiveX element, simply click on the click here to download link on the next page.
  • Remove all older version of Adobe Reader: Go to Add/remove and uninstall all versions of Adobe Reader, Acrobat Reader and Adobe Acrobat.
    If you are unsure of how to use Add or Remove Programs, the please see this tutorial:How To Remove An Installed Program From Your Computer
  • Then from your desktop double-click on Adobe Reader to install the newest version.
    If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the "Adobe Setup - Welcome" window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • Once the installation is finished, go here: Adobe Update Page and scroll down to UPDATES/PROGRAMS. From there download: Adobe Reader 9.3.2 update - multiple languages and save it to your desktop.
  • Double-click the file AdbeRdrUpd932_all_incr.msp on your desktop to start installing the update and follow the prompts.
  • Once the update is done click Exit.
Your Adobe Reader is now up to date!

3.
We need to run a CFScript.

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the codebox below into it:

DDS::
uInternet Settings,ProxyServer = http=127.0.0.1:33554

Driver::
Tmpreflt
Tmfilter
tm_cfw

Reglockdel::
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]

Save this as CFScript.txt, in the same location as ComboFix.exe


Posted Image

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

4.
Please download Malwarebytes' Anti-Malware (v1.50) and save it to your desktop.
Download Link 1
Download Link 2Malwarebytes' may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to this Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes' when done.
Note: If Malwarebytes' encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes' from removing all the malware.

5.
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
Note for Vista Users: Eset is compatible but Internet Explorer must be run as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)
Posted Image
You can refer to this short video by: neomage
**Note**
To optimize scanning time and produce a more sensible report for review:
  • Close any open programs
  • Turn off the real time scanner of any existing antivirus program while performing the online scan.

Things to include in your next reply::
Combofix.txt
MBAM log
Eset log
How is your machine running now?

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#7 vades

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Posted 10 March 2011 - 05:01 AM

So far so good. No problems whatsoever. Thank you thank you so much. I really appriceate it. This thing was driving me nuts. :thumbsup:

Attached Files



#8 fireman4it

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Posted 10 March 2011 - 07:25 AM

Hello, vades.
Congratulations! You now appear clean! :cool:



Uninstall Combofix
  • Make sure that Combofix.exe that you downloaded is on your Desktop but Do not run it!
    o *If it is not on your Desktop, the below will not work.
  • Click on Posted Image then Run....
  • Now copy & paste the green bolded text in the run-box and click OK.

    ComboFix /Uninstall

    Posted Image

    <Notice the space between the "x" and "/".> <--- It needs to be there
    Windows Vista users: Press the Windows Key + R to bring the Run... Command and then from there you can add in the Combofix /Uninstall

  • Please advise if this step is missed for any reason as it performs some important actions:
    "This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.
    It also makes a clean Restore Point and flashes all the old restore points in order to prevent possible reinfection from an old one through system restore".



Are things running okay? Do you have any more questions?

System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.

We Need to Clean Up Our Mess
  • Download OTC by OldTimer and save it to your desktop.
  • Double click Posted Image icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big Posted Image button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.


Recommendations
Below are some recommendations to lower your chances of (re)infection.
  • Install and maintain an outbound firewall
  • Install Spyware Blaster and update it regularly
    If you wish, the commercial version provides automatic updating.
  • Install the MVPs hosts file, and update it regularly
    You can use the HostMan host file manager to do this automaticly if you wish.
    For more information on the hosts file, and what it can do for you, you can view the Tutorial on the Hosts file
  • Install an Anti-Spyware program, and update it regularly
    Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
    SUPERAntiSpyware is another good scanner with high detection and removal rates.
    Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
  • Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.

    If you are using Windows XP or earlier
    Visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!

    If you are using Windows Vista
    • Click the "Start Menu" (or Windows Orb)
    • Click "All Programs"
    • Click "Windows Update"
    • On the left, choose "Change Settings"
    • Ensure that the checkbox "Use Microsoft Update" at the bottom of the window is checked.
    • Press OK and accept the UAC prompt.
      Note: You shouldn't need to check this checkbox every single time you update, only the first time.
    • Click "Check for Updates" in the upper left corner.
    • Follow the instructions to install the latest updates.
    • Reboot and repeat the "Check for Updates" until there are no more critical updates to install
  • Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on your machine.
  • Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing :(.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#9 vades

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Posted 10 March 2011 - 02:50 PM

Ok I will install these programs asap. Thank you again for your help. I really really appriciate the time you took in order to help me rid of this malware, and even giving me links to download anit spyware software. Thank you thank you :thumbsup:

#10 fireman4it

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Posted 10 March 2011 - 05:19 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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