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Unable to access Anything in User Acct in XP


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#1 LadyEarp

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Posted 08 March 2011 - 09:17 PM

I have Windows XP in my computer. Both my husband and I have Admin rights set up in our User Accounts. We also have one Guest Account. My Admin Acct is fine, no problems whatsoever. The Guest Acct and my husbands Admin Accts both have had some serious issues in the past few days. First, IE8 could not open up, then the wallpaper went to some generic XP colour. Then could not open any programs, then couldn't open the 'my documents' folders or anything on the desktop, all my husband's 'My Music' files are gone (only had 5 albums on there), all his documents are missing as well as his 'My Pictures' files. Then, the recycle bin showed up in the lower right hand corner of the desktop, then I get "Your security setting put your computer at risk" and I can't change the settings either! Then IE8 keeps flashing and wants to go to windows live instead of our set home page which is Google but never actually gets anywhere...just keeps flashing, and when I try to open any file, folder or program I get this, "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."
I have tried to run Kaspersky (it won't open in my husbands acct.) I was able to run Kaspersky in the guest acct and in my acct and it snagged 44 malicious items. My Guest account is running fine now, no trouble with anything. My husband's Admin Acct is still acting super silly. I have tried to run the following programs while logged into my husbands Admin acct: Kaspersky Internet Security 2011 and MBAM 15.0.1.1100. No matter what I do, I cannot open these programs on his account. I even tried to change the file names! I couldn't download to his desktop as I cannot access the Internet through his account so I made a shared file through my acct and pulled them through to his acct. Could not run them, they won't open, I get this: "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." I am about ready to pull my hair out....aaaaaggggggghhhhhhh.....
Do or do not. There is no try. -Yoda

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#2 boopme

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Posted 08 March 2011 - 09:30 PM

Hello .. I believe all your files are there. It's this malwares method of fooling you. We will need at least a DDS log to figure this out.


We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.

Let me know if that went well.
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#3 LadyEarp

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Posted 08 March 2011 - 10:00 PM

First of all, thank you soooo much for responding! Second, I am on my way to follow steps 6-9. I'll be baaack...
Do or do not. There is no try. -Yoda

#4 LadyEarp

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Posted 09 March 2011 - 10:48 AM

boopme....just posted DDS, attach and ark to the forum you suggested. Thank you.
Do or do not. There is no try. -Yoda

#5 boopme

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Posted 09 March 2011 - 11:06 AM

You're welcome

http://www.bleepingcomputer.com/forums/topic384080.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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