Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Having problems connecting to wireless router


  • Please log in to reply
5 replies to this topic

#1 monkpart9

monkpart9

  • Members
  • 256 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:11:04 AM

Posted 08 March 2011 - 08:13 PM

So, I'm having problems connecting to my wireless connection for some reason. I'm using the Dell wireless WLAN Card Utility and for some reason whenever I try to connect, the status of the connection gets stuck on "authenticating", gives up after a while and connects to the neighbors wireless signal... O.o We did recently have a new router installed, the name of our network changed and the password as well. The thing is though that I know I have the right password, the dang thing just won't connect. I have no idea what to do. If anyone knows or has any suggestions they'd be much appreciated. I could give system specs too. Thanks, guys.
If you do things right, then people won't know if you've done anything at all.

BC AdBot (Login to Remove)

 


#2 etaf

etaf

  • Members
  • 136 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Surrey, UK
  • Local time:03:04 PM

Posted 16 March 2011 - 05:58 AM

can we see an ipconfig /all and an xirrus screen shot

have you tried removing the wireless security on your router and see if you can now connect ?



------------------------------------------------------------------------
{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------

------------------------------------------------------------------------
{run Xirrus Wi-Fi Inspector} Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/library/wifitools.php
Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
Then run and install the program
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.
------------------------------------------------------------------------
ETAF

#3 monkpart9

monkpart9
  • Topic Starter

  • Members
  • 256 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:11:04 AM

Posted 17 March 2011 - 08:06 PM

Hmm, so I was able to run the ipconfig and get a log to post from that but I couldn't find a working link to the xirrus program. Any ideas or other thinks?

Here's the Ipconfig
------------------------------


Windows IP Configuration



Host Name . . . . . . . . . . . . : LT-STU-102SFD1

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : rochester.rr.com



Ethernet adapter Local Area Connection 2:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller

Physical Address. . . . . . . . . : 00-1C-23-09-F8-03



Ethernet adapter Wireless Network Connection 2:



Connection-specific DNS Suffix . : rochester.rr.com

Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card

Physical Address. . . . . . . . . : 00-1C-26-0F-09-25

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.102

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 209.18.47.61

209.18.47.62

Lease Obtained. . . . . . . . . . : Thursday, March 17, 2011 7:13:23 PM

Lease Expires . . . . . . . . . . : Friday, March 18, 2011 7:13:23 PM
If you do things right, then people won't know if you've done anything at all.

#4 etaf

etaf

  • Members
  • 136 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Surrey, UK
  • Local time:03:04 PM

Posted 18 March 2011 - 05:37 AM

is the above when connected to your wireless or your neighbours ?
it looks like a good connection

lets try removing the wireless profiles from the PC - see below
if that does not work
log into your router and remove the wireless security - see if you can now attach

can you explain the issue with xirrus - that link does work OK

any other device able to connect to the new router - you may want to do a powercycle (see below) and also reset the router ack to factory settings and then reconfigure the router again

------------------------------------------------------------------------

How to remove Wireless Profiles
http://mgmcc.forumotion.net/t109-removing-an-existing-wireless-profile

------------------------------------------------------------------------

------------------------------------------------------------------------

How to power cycle

“power cycle” process to reboot or reset the modem/router
  • Switch off all the devices modem, router and computers also unplug their power cables.
  • Wait at least 30 seconds.
  • Plug the power cords back in, but don’t switch them on.
  • First turn on the modem and then wait for it to settle - all lights to become stable.
  • Next switch on the router (if a seperate device ) and the allow the lights to become stabile.
  • Now turn on your computer, You should now be able to access the Internet.
------------------------------------------------------------------------
ETAF

#5 monkpart9

monkpart9
  • Topic Starter

  • Members
  • 256 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:11:04 AM

Posted 20 March 2011 - 03:56 AM

So, I actually came across a tutorial stating that I had the option to use the built in Windows wireless Utility and, well it worked! I guess for some reason the Dell WLAN one was giving me trouble and I don't know why :/ Either way I'm all set. Thank you so much for the help :]
If you do things right, then people won't know if you've done anything at all.

#6 etaf

etaf

  • Members
  • 136 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Surrey, UK
  • Local time:03:04 PM

Posted 20 March 2011 - 05:32 AM

Thanks for taking the time to give us an update, yep, windows Wlan and Dell wireless often have an issue - and only one needs to run ,
ETAF




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users