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Router drops constantly for 3 days


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#1 Shadowdance

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Posted 08 March 2011 - 05:22 PM

The customer service advised me to check with the Service of my ISP to check for a faulty line.

I have a supporting ticket for 48 hours but I would wish to post my problem here too because I have more faith in Bleeping forums than the guys in the services.

Here it goes, three days before, my router started dropping randomly after 2-3 minutes of connection. I didnt really panicked, as I know it was weekend and national holiday in my country so I supposed that they might had an upgrade or service rebooting that time.

The problem stopped after 2-3 hours and begun again some hours ago. If I could stay connected for 15' it would be a miracle.

Today, the third day of the problem (I also called my ISP and adviced the line check - I have PSTN DSL) the connection couldnt handle for 30'' or more. 2 times it stayed connected for 15-30 minutes, and then started again. They told me not to reboot my router till the examination complete, but couldnt help it so I did. Checked my filter and line cables, the power supply, and all seemed good. This happened 7-8 minutes ago.

I have a wireless router (Sagem 1500) with the latest firmware. Havent changed ANYTHING.

The log when I logged on after the hard reboot the log is like this.

03/09/2011 00:19:37 192.168.2.4 login success
03/09/2011 00:08:24 192.168.2.4 login success
03/08/2011 23:58:29 NTP Date/Time updated.
08/01/2003 00:03:15 192.168.2.4 login success
08/01/2003 00:03:09 I/F(ATM1) PPP connection ok !
08/01/2003 00:03:08 ATM1 get IP:94.71.132.60
08/01/2003 00:03:08 Username and Password: OK
08/01/2003 00:02:58 ATM1 start PPP
08/01/2003 00:02:58 ADSL Media Up !
08/01/2003 00:01:00 sending ACK to 192.168.2.4
08/01/2003 00:00:57 sending ACK to 192.168.2.3
08/01/2003 00:00:13 sending ACK to 192.168.2.2
08/01/2003 00:00:13 sending OFFER to 192.168.2.2


Unfortunately the logs that my router kept during the drops are gone. The reboot renewed the IP and asked again for administration access upon loging in the router homepage.

I remember it was like this tho:

2007.09.23 23:49:46 ATM1 get IP:83.67........
2007.09.23 23:49:42 ATM1 start PPP
2007.09.23 23:49:42 If(ATM1) PPP fail : Peer terminate
2007.09.23 23:49:14 ATM1 start PPP
2007.09.23 23:49:12 ADSL Media Up !
2007.09.23 23:48:52 ATM1 stop PPP
2007.09.23 23:48:52 ADSL Media Down !


The log is from another forum, but the router seemed the same with mine also had the same words in it.

Does anyone have any idea of the problem?
If you need further info on my line or router dont hesitate to ask me, I know nothing about them besides the basics.

Thank you!

EDIT:

There are 3 laptops that connect to this router, all connected together never was a big problem for me. But tonight while the one opt out, the connection is up for 30' or so. Would it have any to do with the drops?

EDIT2:

After one hour of solid connectivity it occured again for some seconds. Here is my log so far.

03/09/2011 00:53:04 192.168.2.4 login success
03/09/2011 00:53:03 User from 192.168.2.4 timed out
03/09/2011 00:52:47 I/F(ATM1) PPP connection ok !
03/09/2011 00:52:46 ATM1 get IP:94.71.165.219
03/09/2011 00:52:46 Username and Password: OK
03/09/2011 00:52:37 ATM1 start PPP
03/09/2011 00:52:37 IF(ATM1) PPP fail : Peer terminate
03/09/2011 00:52:35 ATM1 start PPP
03/09/2011 00:52:35 ADSL Media Up !
03/09/2011 00:52:16 ATM1 stop PPP
03/09/2011 00:52:15 ADSL Media Down !
03/09/2011 00:19:37 192.168.2.4 login success
03/09/2011 00:08:24 192.168.2.4 login success
03/08/2011 23:58:29 NTP Date/Time updated.
08/01/2003 00:03:15 192.168.2.4 login success
08/01/2003 00:03:09 I/F(ATM1) PPP connection ok !
08/01/2003 00:03:08 ATM1 get IP:94.71.132.60
08/01/2003 00:03:08 Username and Password: OK
08/01/2003 00:02:58 ATM1 start PPP
08/01/2003 00:02:58 ADSL Media Up !
08/01/2003 00:01:00 sending ACK to 192.168.2.4
08/01/2003 00:00:57 sending ACK to 192.168.2.3
08/01/2003 00:00:13 sending ACK to 192.168.2.2
08/01/2003 00:00:13 sending OFFER to 192.168.2.2

Edited by Shadowdance, 08 March 2011 - 05:54 PM.

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#2 dpunisher

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Posted 08 March 2011 - 08:19 PM

Can you get into a status page to look at signal levels/db attenuation etc on that modem/router?

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#3 Shadowdance

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Posted 08 March 2011 - 08:26 PM

Can you get into a status page to look at signal levels/db attenuation etc on that modem/router?


I found some data on the advanced link, tell me if this is what you need:

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Seagate ST500DM002-1BD142 500GB





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