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Toshiba touch pad failure


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#1 christinaintx

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Posted 08 March 2011 - 04:21 PM

Hi, my name is Christina and the touch pad on my Toshiba A215-S7416 laptop running Windows Vista Home Basic quit working suddenly. I have tried everything I can think of to fix it. I updated, uninstalled, and reinstalled the synaptics pointing device drivers to no avail. I also tried system restore and still the same issue. Finally I ran full recovery disc(out of box state)from the manufacturer and the problem still persists. USB mouse works fine. Is there perhaps something I missed? Any help would be greatly appreciated...thank you.

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#2 Allan

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Posted 08 March 2011 - 04:23 PM

Have you contacted Toshiba?

#3 christinaintx

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Posted 08 March 2011 - 04:26 PM

Yes I did. Naturally, the laptop in question is out of warranty. I did everything the tekkie told me to do and nothing worked. He concluded that a hardware issue might be suspect.

#4 Allan

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Posted 08 March 2011 - 04:38 PM

Boot to safe mode. Does it work there? If not, I'd think it's a hardware problem.

#5 christinaintx

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Posted 09 March 2011 - 02:55 PM

Will try...thanx

#6 christinaintx

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Posted 10 March 2011 - 11:14 AM

No good in safe mode either Allan...

#7 Allan

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Posted 10 March 2011 - 12:16 PM

Sorry Christina, but I'm going to have to agree with the Toshiba tech.

#8 christinaintx

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Posted 10 March 2011 - 09:09 PM

Thank you.

#9 alexsm

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Posted 11 March 2011 - 06:14 AM

Great post, left me asking for more!!..




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