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Problems connecting to internet


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#1 Gatorade96

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Posted 08 March 2011 - 02:10 PM

Hey guys. I am running Vista and am having problems connecting to the internet. When I try to connect to my home wireless it says it connects but then there is a red x between unidentified network and interenet. So it is connecting to the router but then not connecting beyond that. Microsoft has some diagnostics that may help but I can"t get there from the bad computer. I have an old computer that I am able to log on to post and down load any information or fixes. If anyone has any information or help on how to fix it please let me know.

Edit: Moved topic from Vista to the more appropriate forum. ~ Animal

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#2 Baltboy

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Posted 10 March 2011 - 12:42 PM

Can you do an ipconfig /all and post the results please?
Get your facts first, then you can distort them as you please.
Mark Twain

#3 Gatorade96

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Posted 10 March 2011 - 02:25 PM

Do I do that from the run comand or from a c: prompt?

#4 Gatorade96

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Posted 10 March 2011 - 08:51 PM

OK, I was able to do it but what resutlts do you need? I don't know how to copy the results like a log file.

#5 Baltboy

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Posted 10 March 2011 - 09:06 PM

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Windows version, partition and memory size.
Click Go and post the result.
Get your facts first, then you can distort them as you please.
Mark Twain

#6 Gatorade96

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Posted 10 March 2011 - 09:24 PM

Here is the result


MiniToolBox by Farbar
Ran by peggy at 2011-03-10 20:20:49
Windows Vista ™ Home Premium Service Pack 2 (X86)

***************************************************************************


================= Flush DNS: ==============================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

================= End of Flush DNS ========================================

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= End of IE Proxy Settings ========================

"Reset IE Proxy Settings": Proxy Settings were reset.

=============== Hosts content: ============================================

# Copyright © 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host


::1 localhost

=============== End of Hosts ==============================================

================= IP Configuration: =======================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : peggy-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8187B Wireless 802.11g 54Mbps USB 2.0 Network Adapter
Physical Address. . . . . . . . . : 00-16-44-DD-13-54
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3d0a:ec8:796d:bf2f%11(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.191.47(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 335550020
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-A4-9C-54-00-E0-B8-8C-77-53
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8101 Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-E0-B8-8C-77-53
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{A038A3DF-786D-4950-AC4A-768CD3F08B6F}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{5EE8AF5B-166F-4E12-BAF8-A5AEA2426078}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: fec0:0:0:ffff::1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: fec0:0:0:ffff::1

Ping request could not find host yahoo.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:

General failure.

General failure.



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),

===========================================================================
Interface List
11 ...00 16 44 dd 13 54 ...... Realtek RTL8187B Wireless 802.11g 54Mbps USB 2.0 Network Adapter
10 ...00 e0 b8 8c 77 53 ...... Realtek RTL8101 Family PCI-E Fast Ethernet NIC (NDIS 6.0)
1 ........................... Software Loopback Interface 1
15 ...00 00 00 00 00 00 00 e0 isatap.{A038A3DF-786D-4950-AC4A-768CD3F08B6F}
16 ...00 00 00 00 00 00 00 e0 isatap.{5EE8AF5B-166F-4E12-BAF8-A5AEA2426078}
12 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
14 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
13 ...00 00 00 00 00 00 00 e0 6TO4 Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
169.254.0.0 255.255.0.0 On-link 169.254.191.47 281
169.254.191.47 255.255.255.255 On-link 169.254.191.47 281
169.254.255.255 255.255.255.255 On-link 169.254.191.47 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 169.254.191.47 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 169.254.191.47 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 281 fe80::/64 On-link
11 281 fe80::3d0a:ec8:796d:bf2f/128
On-link
1 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

================= End of IP Configuration =================================

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/10/2011 07:44:42 PM) (Source: WinMgmt) (User:)
Description: //./root/CIMV2??????MV2

Error: (03/08/2011 08:29:08 PM) (Source: WinMgmt) (User:)
Description: //./root/CIMV2??????MV2

Error: (03/08/2011 10:19:43 AM) (Source: WinMgmt) (User:)
Description: //./root/CIMV2??????MV2

Error: (03/07/2011 09:31:40 PM) (Source: RasClient) (User:)
Description: CoId={2D4ABD9A-3FA8-49F9-B5A0-2B33ACE164FD}: The user ??? ?????????????? dialed a connection named ACE164FD} which has failed. The error code returned on failure is 4FD}.

Error: (03/07/2011 08:55:39 PM) (Source: WinMgmt) (User:)
Description: //./root/CIMV2??????MV2

Error: (01/25/2011 09:41:25 PM) (Source: WinMgmt) (User:)
Description: //./root/CIMV2??????MV2

Error: (01/25/2011 09:34:29 PM) (Source: WinMgmt) (User:)
Description: //./root/CIMV2??????MV2

Error: (01/25/2011 09:33:43 PM) (Source: EventSystem) (User:)
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cppents\tier1\eventsystemobj.cpptsystemobj.cpp

Error: (01/25/2011 08:58:02 PM) (Source: RasClient) (User:)
Description: CoId={85C0274E-3393-49EA-A7EC-3C6C6FED12E7}: The user ?????????????????? dialed a connection named 6FED12E7} which has failed. The error code returned on failure is 2E7}.

Error: (01/25/2011 08:57:44 PM) (Source: WinMgmt) (User:)
Description: //./root/CIMV2??????MV2


System errors:
=============
Error: (03/10/2011 08:20:54 PM) (Source: Service Control Manager) (User:)
Description: SYMTDI??

Error: (03/10/2011 08:20:54 PM) (Source: Service Control Manager) (User:)
Description: SYMTDI??

Error: (03/10/2011 08:20:54 PM) (Source: Service Control Manager) (User:)
Description: SYMTDI??

Error: (03/10/2011 08:20:44 PM) (Source: Service Control Manager) (User:)
Description: SYMTDI??

Error: (03/10/2011 08:20:44 PM) (Source: Service Control Manager) (User:)
Description: SYMTDI??

Error: (03/10/2011 08:20:44 PM) (Source: Service Control Manager) (User:)
Description: SYMTDI??

Error: (03/10/2011 08:20:34 PM) (Source: Service Control Manager) (User:)
Description: SYMTDI??

Error: (03/10/2011 08:20:34 PM) (Source: Service Control Manager) (User:)
Description: SYMTDI??

Error: (03/10/2011 08:20:34 PM) (Source: Service Control Manager) (User:)
Description: SYMTDI??

Error: (03/10/2011 08:20:24 PM) (Source: Service Control Manager) (User:)
Description: SYMTDI??


Microsoft Office Sessions:
=========================

========================= End of Event log errors =========================

========================= Memory info: ====================================

Percentage of memory in use: 32%
Total physical RAM: 3061.68 MB
Available physical RAM: 2068.23 MB
Total Pagefile: 6325.66 MB
Available Pagefile: 5427.7 MB
Total Virtual: 2047.88 MB
Available Virtual: 1967.02 MB

======================= Partitions: =======================================

1 Drive c: (Partition_1) (Fixed) (Total:287.24 GB) (Free:188.6 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:10.85 GB) (Free:5.22 GB) NTFS
4 Drive g: (U3 System) (CDROM) (Total:0.01 GB) (Free:0 GB) CDFS
5 Drive h: () (Removable) (Total:1.9 GB) (Free:1.02 GB) FAT

#7 Baltboy

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Posted 10 March 2011 - 09:40 PM

Acording to the log you are not recieving an IP address from the router. Addresses that start with 169.254.xxx.xxx are from automatic addressing in windows which means it could not findor get an answer from the DHCP server on the router. Check your wireless settings on the router to be sure you are using the same channel, SSID, and wireless security settings on your Vista machine.
Get your facts first, then you can distort them as you please.
Mark Twain

#8 Gatorade96

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Posted 10 March 2011 - 09:53 PM

I am not really sure how to check those settings in Vista. I have opened the router settings and entered the network security key which is a 26 character number but when I try to see it on the vista machine it only shows an 8 character number like this "********" So I am not sure if it isn't taking the security key or what.

#9 Baltboy

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Posted 10 March 2011 - 09:58 PM

Try temporarily not using any wireless security and set the Vista PC to no security as well. Then at a command prompt do ipconfig /release followed by an ipconfig /renew. If the Ip given is anything other than the autconfiguration you're good. Then setup the wireless security again to protect yourself. using either wpa or wpa2.
Get your facts first, then you can distort them as you please.
Mark Twain

#10 Gatorade96

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Posted 10 March 2011 - 09:58 PM

One other thing. It won't connect even when I use a network cable to try to connect that way either.

I just tried to change the network key to one of the alternate keys and it still comes up as unidentified network.

#11 Gatorade96

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Posted 10 March 2011 - 10:03 PM

I am not sure how to disable the security on the router. I don't see that option on there. I can disable wireless but I don't see anything about security.

#12 Gatorade96

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Posted 10 March 2011 - 10:05 PM

I may have found it hang on.

#13 Gatorade96

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Posted 10 March 2011 - 10:09 PM

Nope. I thought I found it when I found a spot that said Privacy but when I check that the vista machine doesn't connect.

#14 Gatorade96

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Posted 10 March 2011 - 10:17 PM

I tired to manually set up a new connection but it kept going back to the original connection.

#15 Baltboy

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Posted 10 March 2011 - 10:25 PM

What model router are you using?
Get your facts first, then you can distort them as you please.
Mark Twain




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