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Outlook 2010 amongst redirects in Chrome.

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2 replies to this topic

#1 vexedpsyc


  • Members
  • 6 posts
  • Local time:04:28 PM

Posted 07 March 2011 - 03:54 PM

Hello and Thank you for your time and assistance,

I have a client who's business depends on MASSIVE amounts of emails. When I say massive, I would guess around 1.2gb per day.
He is an architect and sends and receives blue prints, cads, 3dmax files all day long. With a contact list over 2000+ people.
Its very hard to control what comes in and comes out. About 2 days ago, outlook went kaput. It started shutting down for unknown
reasons (not due to resources, I build an i7 with 12gb ram personalized.) All other programs work just fine aside from a few Firefox
redirects. He currently has MalwareBytes installed and updated, alongside Microsoft Security Essentials. They both seem to be functioning
but just by looking in C:/users/blahblah/AppData/Local/ I see lots of folders with random character based names with odd executables.

To send an email or receive an email he must shutdown the entire computer and restart. (Logging off Does Not work).

Any suggestions to whether this could be virii, Malware, RogueWare, or Spyware. Please any ideas could help. I'm at a dead stand point.

Thank you for your assistance!,

Vexed (helpless in Florida ;))
My apologies. I will post the DDS.txt here. Now.

DDS (Ver_11-03-05.01) - NTFSx86
Run by Administrator at 14:24:32.45 on Mon 03/07/2011
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_23
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2047.1450 [GMT -5:00]
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Sony\PMB\PMBVolumeWatcher.exe
C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Google\Update\\GoogleCrashHandler.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\system32\svchost.exe -k HPService
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Sony\PMB\PMBDeviceInfoProvider.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\QuestBrwSearch\questbrwsearch.exe
C:\Program Files\Citrix\GoToAssist Express Customer\274\g2ax_service.exe
C:\Program Files\Citrix\GoToAssist Express Customer\274\g2ax_comm_customer.exe
C:\Program Files\Citrix\GoToAssist Express Customer\274\g2ax_system_customer.exe
C:\Program Files\Citrix\GoToAssist Express Customer\274\g2ax_user_customer.exe
C:\Program Files\Citrix\GoToAssist Express Customer\274\g2ax_host.exe
C:\Program Files\Citrix\GoToAssist Express Customer\274\g2ax_user_medium_customer.exe
C:\Documents and Settings\Administrator\My Documents\Justin Repair 3-7\g7rzebru.exe
C:\Documents and Settings\Administrator\My Documents\Justin Repair 3-7\dds.scr
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Search_URL = hxxp://www.google.com/ie
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: D-Link Toolbar Search Class: {e917fc61-7f80-4f1f-a882-cdffffbe4c8d} - c:\program files\d-link toolbar\dlinktb.dll
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
mURLSearchHooks: D-Link Toolbar Search Class: {e917fc61-7f80-4f1f-a882-cdffffbe4c8d} - c:\program files\d-link toolbar\dlinktb.dll
mURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
mWinlogon: SfcDisable=-99 (0xffffff9d)
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: ContributeBHO Class: {074c1dc5-9320-4a9a-947d-c042949c6216} - c:\program files\adobe\adobe contribute cs5\plugins\ieplugin\contributeieplugin.dll
BHO: ShopperReports: {100eb1fd-d03e-47fd-81f3-ee91287f9465} - c:\program files\shopperreports3\bin\3.0.517.0\ShopperReports.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~1\office14\GROOVEEX.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.6209.1142\swg.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\micros~1\office14\URLREDIR.DLL
BHO: Foxit Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: D-Link Toolbar Loader: {f01858c7-2a68-4d93-9e22-502eae3917c2} - c:\program files\d-link toolbar\dlinktb.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: D-Link Toolbar: {61874dfa-9adf-44e5-8e61-f3913707e7d7} - c:\program files\d-link toolbar\dlinktb.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Foxit Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: Contribute Toolbar: {517bdde4-e3a7-4570-b21e-2b52b6139fc7} - c:\program files\adobe\adobe contribute cs5\plugins\ieplugin\contributeieplugin.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
EB: ShopperReports – Price Comparison: {a7cddcdc-beeb-4685-a062-978f5e07ceee} - c:\program files\shopperreports3\bin\3.0.517.0\ShopperReports.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [AdobeAAMUpdater-1.0] "c:\program files\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"
mRun: [AdobeCS5ServiceManager] "c:\program files\common files\adobe\cs5servicemanager\CS5ServiceManager.exe" -launchedbylogin
mRun: [SwitchBoard] c:\program files\common files\adobe\switchboard\SwitchBoard.exe
mRun: [PMBVolumeWatcher] c:\program files\sony\pmb\PMBVolumeWatcher.exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [Google Quick Search Box] "c:\program files\google\quick search box\GoogleQuickSearchBox.exe" /autorun
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
dRunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N
StartupFolder: c:\docume~1\admini~1\startm~1\programs\startup\dropbox.lnk - c:\documents and settings\administrator\application data\dropbox\bin\Dropbox.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\2.0.181\SSScheduler.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
uPolicies-explorer: NoSMHelp = 1 (0x1)
uPolicies-explorer: ForceClassicControlPanel = 1 (0x1)
uPolicies-explorer: NoResolveTrack = 1 (0x1)
uPolicies-explorer: NoSMMyPictures = 1 (0x1)
uPolicies-explorer: NoSMConfigurePrograms = 1 (0x1)
mPolicies-system: DisableCAD = 1 (0x1)
dPolicies-explorer: NoSMHelp = 1 (0x1)
dPolicies-explorer: ForceClassicControlPanel = 1 (0x1)
dPolicies-explorer: NoResolveTrack = 1 (0x1)
dPolicies-explorer: NoSMMyPictures = 1 (0x1)
dPolicies-explorer: NoSMConfigurePrograms = 1 (0x1)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~1\office14\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
IE: Se&nd to OneNote - c:\progra~1\micros~1\office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {C5428486-50A0-4a02-9D20-520B59A9F9B2} - {C9CCBB35-D123-4a31-AFFC-9B2933132116} - c:\program files\shopperreports3\bin\3.0.517.0\ShopperReports.dll
IE: {C5428486-50A0-4a02-9D20-520B59A9F9B3} - {A16AD1E9-F69A-45af-9462-B1C286708842} - c:\program files\shopperreports3\bin\3.0.517.0\ShopperReports.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Notify: GoToAssist Express Customer - c:\program files\citrix\gotoassist express customer\274\g2ax_winlogon.dll
AppInit_DLLs: c:\progra~1\google\google~3\GOEC62~1.DLL
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~1\office14\GROOVEEX.DLL
================= FIREFOX ===================
FF - ProfilePath - c:\docume~1\admini~1\applic~1\mozilla\firefox\profiles\izd6fruu.default\
FF - prefs.js: network.proxy.type - 0
FF - component: c:\program files\adobe\adobe contribute cs5\plugins\firefoxplugin\{01a8ca0a-4c96-465b-a49b-65c46fad54f9}\components\Contribute.dll
FF - component: c:\program files\shopperreports3\bin\3.0.517.0\firefox\firefoxtoolbar\extensions\components\BRNstFF.dll
FF - plugin: c:\progra~1\micros~1\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~1\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.2166.3772\npCIDetect14.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\google\update\\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npContribute.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npFoxitReaderPlugin.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
FF - Ext: QuestBrowse: {D9ADB0A8-7BFB-498D-9880-EE78A81CCFA0} - c:\program files\mozilla firefox\extensions\{D9ADB0A8-7BFB-498D-9880-EE78A81CCFA0}
FF - Ext: Yahoo! Toolbar: {635abd67-4fe9-1b23-4f01-e679fa7484c1} - %profile%\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
FF - Ext: Adobe Contribute Toolbar: {01A8CA0A-4C96-465b-A49B-65C46FAD54F9} - c:\program files\adobe\adobe contribute cs5\plugins\firefoxplugin\{01A8CA0A-4C96-465b-A49B-65C46FAD54F9}
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: ShopperReports: ShopperReports@ShopperReports.com - c:\program files\shopperreports3\bin\3.0.517.0\firefox\firefoxtoolbar\extensions
FF - user.js: network.protocol-handler.warn-external.dnupdate - false);user_pref(yahoo.homepage.dontask, true
============= SERVICES / DRIVERS ===============
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2010-12-19 218592]
R2 PMBDeviceInfoProvider;PMBDeviceInfoProvider;c:\program files\sony\pmb\PMBDeviceInfoProvider.exe [2009-10-24 360224]
R3 GoToAssist Express Customer;GoToAssist Express Customer;c:\program files\citrix\gotoassist express customer\274\g2ax_service.exe [2011-3-7 161144]
R3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4640000]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-12-19 136176]
S2 KMService;KMService;c:\windows\system32\srvany.exe [2010-11-30 8192]
S2 QuestBrowse Service;QuestBrowse Service;c:\documents and settings\all users\application data\questbrwsearch\questbrowse127.exe [2011-3-7 34576]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2010-12-19 30192]
S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232]
S3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;c:\program files\microsoft office\office14\GROOVE.EXE [2010-3-25 30969208]
S3 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2010-12-19 366840]
S3 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctsSvc.exe [2010-12-19 1142224]
S3 SwitchBoard;Adobe SwitchBoard;c:\program files\common files\adobe\switchboard\SwitchBoard.exe [2010-2-19 517096]
=============== Created Last 30 ================
2011-03-07 16:59:52 -------- d-----w- c:\docume~1\alluse~1\applic~1\Citrix
2011-03-07 16:17:19 110456 ----a-w- c:\documents and settings\administrator\g2ax_customer_downloadhelper_win32_x86.exe
2011-03-07 16:03:24 -------- d-----w- c:\program files\QuestBrwSearch
2011-03-07 16:03:24 -------- d-----w- c:\docume~1\alluse~1\applic~1\QuestBrwSearch
2011-03-07 16:03:12 -------- d-----w- c:\program files\Blinkx
2011-03-07 16:01:32 -------- d-----w- c:\program files\ShopperReports3
2011-03-07 16:01:32 -------- d-----w- c:\docume~1\admini~1\applic~1\ShopperReports3
2011-02-10 19:53:34 26600 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2011-02-10 19:53:34 107368 ----a-w- c:\windows\system32\GEARAspi.dll
2011-02-10 19:53:12 -------- d-----w- c:\program files\iPod
2011-02-10 19:53:09 -------- d-----w- c:\program files\iTunes
2011-02-10 19:53:09 -------- d-----w- c:\docume~1\alluse~1\applic~1\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
2011-02-10 19:51:47 -------- d-----w- c:\program files\Bonjour
2011-02-10 19:51:04 -------- d-----w- c:\docume~1\admini~1\locals~1\applic~1\Apple Computer
==================== Find3M ====================
2011-02-01 21:41:15 72080 ----a-w- c:\documents and settings\administrator\g2mdlhlpx.exe
2011-01-08 15:50:35 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-01-08 15:50:35 472808 ----a-w- c:\windows\system32\deployJava1.dll
============= FINISH: 14:25:38.92 ===============
BTW, just for reference. All of the GoToAssist entries are legit. I administer his network from across the country. All legit :)

Attached Files

Edited by Andrew, 07 March 2011 - 04:14 PM.
Mod Edit: Merged To Reset Reply Count - AA

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#2 myrti



  • Malware Study Hall Admin
  • 33,766 posts
  • Gender:Female
  • Location:At home
  • Local time:12:28 AM

Posted 13 March 2011 - 06:59 AM

I take it this is a business computer?

If so, I strongly recommend you to ask your IT suppport/network Administrator to fix this. After all they are paid to do so.

I ask this for several reasons:
  • There may be restrictions and modifications installed on such machines that could be damaged or altered by the actions we take to remove Malware.
  • Any infection could jump terminals in a computer network.
  • There may also be legal issues regarding any loss of business data that I do not wish to deal with.
  • Some people who come here use their computers for work, and the computers may contain the patient records of a physician or the financial records of an accountant's clients or credit card and bank account information of their employer's customers.
  • There may be tremendous risks and legal liability for such users for not fully securing the computer. We will not know this unless we ask. We do not want to be accidentally putting those we help in vulnerable positions for law suits.
  • Business factors outweigh technical factors in making the reformat and reinstall decision. Sometimes friends give missing CDs or lack of expertise as a reason for not doing a reformat and reinstall.
  • The cost of replacing missing Windows XP and MS Office CDs and getting an Microsoft Certified Systems Engineer to come in for 3 hours to do the reinstall and apply all the critical updates, is trivial compared with the potential cost of a multi-million dollar lawsuit for breach of trust if confidential client or patient information is disclosed.
  • In specific situations where highly confidential information about others is on the computer, and a backdoor virus or trojan is found, we are helping people more by identifying that they have a backdoor trojan which puts them in a particularly vulnerable situation and sending them to seek local professional help from a Microsoft Certified Systems Engineer or Certified Information Systems Security Professional or Global Information Assurance Certification Certified Security Expert or Certified Computing Professional or Internet Service Provider than we would be trying to fully resolve their problems long distance.

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!


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#3 myrti



  • Malware Study Hall Admin
  • 33,766 posts
  • Gender:Female
  • Location:At home
  • Local time:12:28 AM

Posted 03 April 2011 - 07:34 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!


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