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Blue spyware warning background, cannot run any programs


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6 replies to this topic

#1 Milsaps

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Posted 07 March 2011 - 03:26 PM

I'm running Windows Vista. My desktop background is blue with a red warning that says that my computer is infected with spyware. I cannot run any programs on my computer, including DeFogger, DDS, etc.

When I try to run a program I receive a message that says:
"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

I tried to follow the instructions on the guide to make a new post, but I have not been able to run any of the programs.

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#2 myrti

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Posted 13 March 2011 - 06:59 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.
If you are unable to create a log because your computer cannot start up successfully please provide detailed information about the Windows version you are using: What we in particular need to know is version, edition and if it is a 32bit or a 64bit system. [/b]
If you are unsure about any of these caracteristics, just let us know and we'll help you figuring it out. Please also tell us if you have your Windows CD/DVD handy.


Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • In the custom scan box paste the following:
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    explorer.exe
    winlogon.exe
    wininit.exe
    hlp.dat
    /md5stop
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 Milsaps

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Posted 13 March 2011 - 12:32 PM

I put all my files onto an external hard drive and restored my laptop but thank you for the reply.

#4 myrti

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Posted 13 March 2011 - 02:17 PM

Hi,

thanks for letting me know! :)

Do you have any more questions or should I close this topic?

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#5 Milsaps

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Posted 13 March 2011 - 08:47 PM

No problem! I have one more question, when my computer became infected I was using Cogeco F-Secure. Recently a friend told me to download AVG 2011 instead. Would you recommend that over Cogeco's protection, or another free anti virus program?

#6 myrti

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Posted 14 March 2011 - 08:48 AM

Hi,

I would rather suggest Microsoft's anti virus program or Avira instead of AVG. Cogeco is selling F-Secure's anti virus program, it is not theirs as such, they just added their name onto it.
This being said, F-secure is a decent company, I've never used their product so I can't really say that much more about it.

The important thing with an anti virus program is that you need to be at ease with it. The best detections will not help you if you don't understand how to handle the program. So if you know how to work with F-Secure, I'd suggest you stay with it. If you are unhappy then I'd suggest switching.

reagrds myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#7 myrti

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Posted 03 April 2011 - 07:35 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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