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Problem with printer disappearing


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#1 nanasue

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Posted 07 March 2011 - 10:29 AM

Hi, new to Bleeping Computer. My son is guiding me as best as he can, but little lost.
I have an HP 1055 connected to my desktop computer, and for some reason it has decided to forget it has a printer. My son checked MSConfig, and found that the print spooler is stopped. We found a fix that said to delete the driver and printer folder contents that said it should work again, but it did not. How can we fix this?????? Help us, please.

God Bless


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#2 MrBruce1959

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Posted 07 March 2011 - 11:53 PM

Welcome to Bleepingcomputer!

Here is what you can do.

Go to this HP web site listed below.

Click the drop down menu for the operating system you have. (Since you did not provide that information, I can not provide the correct driver package link for you)

Once you have chosen the proper operating system, click the blue next button.

Download the entire driver and software package to your desktop and sit back, the download usually takes a while because it is the full installation package.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=4160071&lc=en&cc=us&dlc=en&submit.y=11&submit.x=9&lang=en&cc=us

If you need to, remove your printer software and any drivers that are on your system.

Do not let Windows detect your printer hardware or offer to install drivers for it, decline the offer.

Double click the installation file you downloaded from HP's web site and let it install the entire printer software and driver packages.

This should correct your problem.

If it does not, then you have a problem with a cable running to the printer.

If it is a printer to USB cable connection, your USB ports might be getting turned off by windows power saving options.

You can turn this feature off by going to control panel then device manager and looking for universal serial bus controllers. Expand this and look for USB root hub, right click each one you see and choose properties then look for the power management tab, then un-check allow windows to turn off this device to save power.

Do this for each USB ROOT HUB entry you see under universal serial bus controllers.

Please keep us posted.

If you are having problems, please post your operating system and I will try to offer more concise directions for you to follow.

Edited for more clairity~

Bruce.

Edited by MrBruce1959, 08 March 2011 - 12:04 AM.

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My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

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#3 nanasue

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Posted 08 March 2011 - 01:06 PM

Sorry, did not think to mention the operating system. I use Windows XP. I'm going to try the driver idea, and get back with you. Thanks for the help :)

God Bless


#4 nanasue

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Posted 08 March 2011 - 01:47 PM

ooops, must have forgotten to mention before that the biggest part of the problem is the Print Spooler has stopped. That is apparently keeping me from installing drivers and such for printers too....

God Bless


#5 MrBruce1959

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Posted 08 March 2011 - 03:33 PM

Okay lets see if we can figure out what is going wrong here.

If you can access the Administrative tools and look for services.

Scroll down until you see print spooler and look for startup type.

Is this set to automatic?

Bruce.
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#6 nanasue

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Posted 09 March 2011 - 05:31 PM

it says automatic...

God Bless


#7 MrBruce1959

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Posted 12 March 2011 - 02:08 PM

Okay thanks for PMing me to get me back to your thread.

Here is the full installation package for your printer from HP, this is a very large file and will take quite some time to download, specially if you are on dial-up.

Save the file linked to below to your desktop so it will be easy to find once the download finishes.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-80768-3&lc=en&dlc=en&cc=us&os=228&product=4160071&sw_lang=

I am hoping the link above links directly to the page I am sending you to, sometimes web sites do not hotlink well with other sites.

Make sure all your former printer software is un-installed or removed from the computer.

I have borrowed some wording from the installtion instructions from HP, here is those instructions:

Installation Instructions
The Text below appears for Windows XP Downloads
Internet Explorer:
1. Before software download and install, make sure USB cable is disconnected from PC and device.
2. Click the Download button.
3. When a new pop-up window appears, click on the
Run button.
Note: Depending on your connection speed, the file will take some time to transfer to your computer.
4. If another pop-up window appears, click the Run button again.
Note: The file is compressed and may take time to extract and run.
5. Follow the on-screen instructions.

Firefox:
1. Before software download and install, make sure USB cable is disconnected from PC and device.
2. Click the Download button.
3. When a new pop-up window appears, click on the Save File button.
Note: Depending on your connection speed, the file will take some time to transfer to your computer.
4. When the download completes, double-click the most recent file to start the software installation
5. If an "Open Executable File?" pop-up window appears, click the OK button.
Note: The file is compressed and may take time to extract and run.
6. Follow the on-screen instructions.



Please let me know if print spooler has now been turned on or not, if it has not been turned on, then we have a problem with a Windows related file and will address that if we need to.

Bruce.
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#8 nanasue

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Posted 14 March 2011 - 05:30 PM

This cannot be good.

Error - 2081883393: failed to uninstall
CN0B33G54T05NG device.

I can't seem to be able to uninstall the printer :(

God Bless


#9 MrBruce1959

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Posted 14 March 2011 - 07:14 PM

Okay lets try this. (Note this is worded for Windows XP only.)

1) Go to start, all programs, system tools.


2) Open the Command Prompt.


3) Type the following commands at the command prompt. Press ENTER after each command.
net stop spooler
net start spooler
exit

Make sure you restart your computer.

Install the printer package I had you download from HP earlier.

Please let me know if this resolved the problem or not.

Bruce.
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#10 nanasue

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Posted 15 March 2011 - 05:29 PM

I tried to tell cmd to stop and then start the spooler like you suggested, but it got an error

C:\documents and settings\user>net start spooler
System error 1068 has occured.
The dependency service or group failed to start.

I have Windows XP on this computer, service pack 2. I don't know if that helps any.

Edited by nanasue, 15 March 2011 - 05:30 PM.

God Bless


#11 MrBruce1959

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Posted 16 March 2011 - 01:40 AM

Is there any reason why you have not updated to service pack 3 for Windows XP?

You should have by now, been offered that service pack update via Windows update service.

I suggest for security reasons you update it.

If you need a direct link here it is.

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5b33b5a8-5e76-401f-be08-1e1555d4f3d4

Although it is better to use windows update, this executable will still install sp3 on your computer.

Once you have updated to sp3 lets see if you still continue having problems with print spooler.

Bruce.

Edited by hamluis, 18 March 2011 - 01:58 PM.
Removed unnecessary quote.

Welcome to Bleeping Computer! :welcome:
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As a Volunteer Staff Member of Bleeping Computer, the Help That I Proudly Provide Here To Our BC Forum Board Membership is Free of Charge. :wink:

#12 nanasue

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Posted 18 March 2011 - 11:50 AM

the reason was that sp3 hadn't occured to me.
Still cannot get Net start spooler to work, though...

God Bless


#13 MrBruce1959

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Posted 18 March 2011 - 11:54 AM

the reason was that sp3 hadn't occured to me.
Still cannot get Net start spooler to work, though...

You updated to SP3?

Bruce.
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As a Volunteer Staff Member of Bleeping Computer, the Help That I Proudly Provide Here To Our BC Forum Board Membership is Free of Charge. :wink:

#14 nanasue

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Posted 19 March 2011 - 11:02 AM

lol, yep. sorry, should have been more clear.

God Bless


#15 nanasue

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Posted 23 March 2011 - 04:12 PM

I did update to SP3, however still having problems with spooler not working *sigh*....

God Bless





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