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Unexpected Restart


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#1 linny32

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Posted 06 March 2011 - 11:23 PM

My computer keeps restarting and I have no clue why it is doing it. It started a few days ago, where you will be working and all of the sudden it reboots. When it comes back up it asks you if you want to start windows normally. I have downloaded core temp it never gets above 45. I updated my bios, and did a scan for viruses with malwarebytes and it didn't find anything. I checked for windows updates but it doesn't need any. Before it was doing it 3 or 4 times an hour. Since I have updated some stuff it does it about once every 30 to 45 minutes. Does anyone know what could be causing this? Thanks for the help.

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#2 Broni

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Posted 07 March 2011 - 12:01 AM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 linny32

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Posted 07 March 2011 - 03:26 PM

==================================================
Dump File : 020411-20734-01.dmp
Crash Time : 2/4/2011 12:55:00 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`0a44c110
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16695 (win7_gdr.101026-1503)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\020411-20734-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
Dump File Size : 288,320
==================================================


Whenever my computer restarts it doesn't blue screen. It is a black screen like you are going in to safe mode.

#4 Broni

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Posted 07 March 2011 - 08:03 PM

Are you doing anything in particular, when restart happens?

Disable "Restart on error" feature...

1. Right-click My Computer, and then click Properties.
2. Click the Advanced tab (Vista: click Advanced system settings).
3. Under Startup and Recovery, click Settings to open the Startup and Recovery dialog box.
4. Clear the Automatically restart check box, and click OK the necessary number of times.
5. Restart your computer for the settings to take effect.

You may see some error message. If so, post back what it says.

=======================================================================

Download System Information for Windows (SIW free version)
No installation required.

After it scans your computer, navigate to Hardware>Sensors and post all info from there.

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#5 linny32

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Posted 07 March 2011 - 11:52 PM

Ok so I put the unchecked the box for automatic restart. For some reason now it hasn't shutdown. I download the program and attached the file to show the stats from the sensors.

Attached File  Capture.PNG   30.5KB   9 downloads

#6 linny32

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Posted 07 March 2011 - 11:58 PM

Also to answer the question. No I am not really doing anything particular. It happens whenever I am on the internet or it can happen when the computer is just sitting there. I haven't found anything in particular that sets it off.

#7 Broni

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Posted 08 March 2011 - 12:04 AM

Well, let's wait an see....

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#8 linny32

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Posted 08 March 2011 - 03:26 PM

I have had my computer running for about 2 hours and it hasn't restarted yet. It also not giving me any error messages either...very strange.

#9 Broni

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Posted 08 March 2011 - 07:13 PM

Keep me posted :)

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#10 linny32

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Posted 10 March 2011 - 10:57 AM

I have windows 7 64 bit installed. But I think that you are correct on the restart things because it does restart very quickly. The whole situation just freaked me out because it was fine then all of the sudden it just started doing it.

#11 sudsy

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Posted 10 March 2011 - 10:39 PM

Hello all;

Have a look at this report of problems with the SP1 update. Near the end it mentions problems with NVIDIA Video drivers. The machine that was having the issue has a GeForce FX5900. It is still running stable.

http://isc.sans.edu/diary.html?storyid=10453

Soap :crazy:
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#12 linny32

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Posted 12 March 2011 - 11:23 AM

Okay I had my computer running for about 12 hours before it finally did it again. All of the sudden it just restarted very quickly again. I don't know if this is what is causing it but I put my flash drive in copied some files to it and ejected it. As soon as I pulled the flash drive out of the machine it restarted. I don't know if the 2 issues are related or what but that was very odd.

#13 linny32

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Posted 12 March 2011 - 11:26 AM

After I made that last post I wanted to try it again to see if it would do it another time. This time whenever I plugged my flash drive in to my computer it shut it down. I have 2 usb ports on the front of my computer and they both do it.

#14 Broni

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Posted 13 March 2011 - 11:10 AM

Do you have any USB ports in the back?
If so, can you try them?

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#15 linny32

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Posted 13 March 2011 - 01:11 PM

I have 4 in the back it didn't do it with any of them.




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