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Trend Micro Antivirus


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#1 afarrell

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Posted 06 March 2011 - 10:25 PM

I have what I believe is a virus, on the bottom right of my computer. It says, you have installed Trend Micro Anti-virus too many times, click this to fix it. How do I remove this from the bottom of my computer? Here is a screenshot of it. Thanks so much for the help.

Edit: Moved topic from Vista to the more appropriate forum. ~ Animal

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BC AdBot (Login to Remove)

 


#2 boopme

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Posted 06 March 2011 - 10:41 PM

Hello, do you use TM Titanium AntiVirus + - 2011; Titanium Smart Surfing for PC - 2011

If so see this Trend Micro

If not
Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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#3 afarrell

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Posted 11 March 2011 - 07:44 PM

Thanks so much for your help, here is the log info.

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6028

Windows 6.0.6000
Internet Explorer 8.0.6001.18904

3/11/2011 7:25:45 PM
mbam-log-2011-03-11 (19-24-48).txt

Scan type: Quick scan
Objects scanned: 164100
Time elapsed: 20 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 afarrell

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Posted 11 March 2011 - 07:57 PM

However, the box on the bottom right still appears!

#5 boopme

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Posted 11 March 2011 - 09:11 PM

Ok, I take it you do not use Trend.. So we need a deeper look to see what is causing this. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
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