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website redirecting


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12 replies to this topic

#1 jmichael23

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Posted 06 March 2011 - 11:49 AM

Hello,

I have a feeling my computer is infected, but nothing is showing up on my Norton AV or Malwarebytes. I also run CC Cleaner regularly and nothing there. What is happening is websites will occaisionally redirect to something like: "antivirus-free-download.com". I immediately close the brower window and run scans - which find nothing.

Please help...

thanks,
J

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#2 Blade

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Posted 13 March 2011 - 08:50 PM

Hello.

Let's try this.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

~Blade


In your next reply, please include the following:
TDSSKiller Log

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#3 jmichael23

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Posted 14 March 2011 - 05:47 AM

Thanks for responding.

I followed all instrucutions and it found nothing. Anything else to try?


Thanks again,
J

#4 Blade

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Posted 14 March 2011 - 05:52 AM

Hello.

Do you use a wireless router? If so, are other computers on your wireless network experiencing the issue?

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#5 jmichael23

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Posted 14 March 2011 - 07:25 AM

I do have a wireless router (for kindle), but this is a desktop and is hooked right up to the cable.

Thanks again,
J

#6 jmichael23

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Posted 14 March 2011 - 07:26 AM

Also, just realized I may not have answered question. But, no there are no other computers on the router and this is accessing internet from routher either.

- J

#7 Blade

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Posted 17 March 2011 - 06:35 AM

Hello.

Sorry for the delay.

Let me make sure I understand correctly.

Your computer is connected by wire to the router, which connects to the modem. Correct?

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#8 jmichael23

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Posted 18 March 2011 - 06:56 AM

That is correct. Thanks.

J

#9 Blade

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Posted 18 March 2011 - 05:54 PM

Hello.

The router could still be causing the issue then.

You need to reset your router back to factory settings. The exact process varies from model to model, but usually involves pressing in a 'RESET' button with a pin for about 15-30 seconds. The button should be located somewhere on the device. You should consult your router documentation for details.

Note that you will need to reconfigure the router after performing the reset. Additionally, make sure that you secure the router config with a strong password. Again, consult your router documentation for details on this process.

After resetting the router, let me know if the redirects continue.

~Blade

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#10 jmichael23

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Posted 19 March 2011 - 10:17 AM

I reset the router, changed password, etc. It seems to have stopped the redirecting. It was only on one website and I can't remember if it redirected everytime - but did most of the time. After resetting router, I just tried 3 times (2 times after restarting computer) and it has not redirected. Anything else I need to do?

thanks again for all your help.
- J

#11 Blade

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Posted 19 March 2011 - 05:36 PM

Hello.

If everything is working properly I think you should be good to go!

~Blade

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#12 jmichael23

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Posted 20 March 2011 - 04:04 PM

Thanks very much for your help. Still works well.

-J

#13 Blade

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Posted 22 March 2011 - 10:23 PM

Glad to hear it.

Surf safe!

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