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Unable to connect / Page cannot be displayed

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#1 gman316


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Posted 06 March 2011 - 10:34 AM

Hi, I recently ran into some internet connection difficulties with my laptop. Whenever I open firefox I get the "Unable to connect" page and in IE I get the "Page cannot be displayed" page. I've looked on the MS trouble shooting site and have tried to reset the winsock and TCP/IP stack or Internet Protocol but to no avail. The internet connection is wired and I haven't installed any anti-virus software except for the Norton Security that came with it.

I've even ran malware-bytes to see if any malware had infected the system and as it turned out malware-bytes found a handful and I deleted them. Although I still have the same problem as before (unable to connect to the internet).

Any help would be appreciated, Thanks.

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#2 Blade


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Posted 13 March 2011 - 08:47 PM


Check your Proxy settings in Internet Explorer to make sure malware did not alter them. To do that, please refer to Steps 4-7 under the section Automated Removal Instructions for System Tool using Malwarebytes' Anti-Malware in this guide.

Alternatively, you can press the WINKEY + R keys on your keyboard or click Posted Image > Run..., and in the Open dialog box, type: inetcpl.cpl
Click OK or press Enter. Click the Connections tab and continue following the instructions in the above guide.

If using FireFox, refer to these instructions to check and configure Proxy Settings under the Connection Settings Dialog.

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