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3 replies to this topic

#1 madbadpete

madbadpete

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Posted 06 March 2011 - 05:30 AM

OTL Extras logfile created on: 06/03/2011 10:15:57 - Run 1
OTL by OldTimer - Version 3.2.22.2 Folder = C:\Documents and Settings\pete\My Documents\Downloads
Windows XP Professional Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 7.0.5730.13)
Locale: 00000809 | Country: United Kingdom | Language: ENG | Date Format: dd/MM/yyyy

2.00 Gb Total Physical Memory | 1.00 Gb Available Physical Memory | 68.00% Memory free
4.00 Gb Paging File | 3.00 Gb Available in Paging File | 86.00% Paging File free
Paging file location(s): C:\pagefile.sys 2046 4092 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 465.75 Gb Total Space | 344.24 Gb Free Space | 73.91% Space Free | Partition Type: NTFS

Computer Name: HOME-9A69AD8E54 | User Name: pete | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*
.html [@ = ChromeHTML] -- Reg Error: Key error. File not found
.url [@ = InternetShortcut] -- rundll32.exe ieframe.dll,OpenURL %l

[HKEY_USERS\S-1-5-21-861567501-789336058-839522115-1003\SOFTWARE\Classes\<extension>]
.exe [@ = exefile] -- Reg Error: Key error. File not found
.html [@ = FirefoxHTML] -- C:\Program Files\Mozilla Firefox 4.0 Beta 12\firefox.exe (Mozilla Corporation)

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*
exefile [open] -- "%1" %*
http [open] -- "C:\Program Files\Google\Chrome\Application\chrome.exe" -- "%1"
https [open] -- "C:\Program Files\Google\Chrome\Application\chrome.exe" -- "%1"
InternetShortcut [open] -- rundll32.exe ieframe.dll,OpenURL %l
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"FirstRunDisabled" = 1
"AntiVirusDisableNotify" = 0
"FirewallDisableNotify" = 0
"UpdatesDisableNotify" = 0
"AntiVirusOverride" = 0
"FirewallOverride" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\AhnlabAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TinyFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall]

========== System Restore Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sr]
"Start" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SrService]
"Start" = 2

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 1
"DoNotAllowExceptions" = 0
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]
"1900:UDP" = 1900:UDP:LocalSubNet:Enabled:@xpsp2res.dll,-22007
"2869:TCP" = 2869:TCP:LocalSubNet:Enabled:@xpsp2res.dll,-22008
"5985:TCP" = 5985:TCP:*:Disabled:Windows Remote Management
"80:TCP" = 80:TCP:*:Disabled:Windows Remote Management - Compatibility Mode (HTTP-In)

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"C:\Program Files\Lexmark 3500-4500 Series\app4r.exe" = C:\Program Files\Lexmark 3500-4500 Series\App4R.exe:*:Enabled:Lexmark Imaging Studio
"C:\Program Files\BearShare Applications\BearShare\BearShare.exe" = C:\Program Files\BearShare Applications\BearShare\BearShare.exe:*:Enabled:BearShare

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"C:\Program Files\Lexmark 3500-4500 Series\App4R.exe" = C:\Program Files\Lexmark 3500-4500 Series\App4R.exe:*:Enabled:Lexmark Imaging Studio
"C:\Program Files\Abbyy FineReader 6.0 Sprint\Scan\ScanMan6.exe" = C:\Program Files\Abbyy FineReader 6.0 Sprint\Scan\ScanMan6.exe:*:Enabled:ABBYY FineReader -- (ABBYY (BIT Software))
"C:\Program Files\Lexmark Fax Solutions\FaxCtr.exe" = C:\Program Files\Lexmark Fax Solutions\FaxCtr.exe:*:Enabled:Fax software
"C:\Program Files\Lexmark 3500-4500 Series\lxdimon.exe" = C:\Program Files\Lexmark 3500-4500 Series\lxdimon.exe:*:Enabled:Device Monitor
"C:\WINDOWS\system32\lxdicfg.exe" = C:\WINDOWS\system32\lxdicfg.exe:*:Enabled:Printer Communication System
"C:\WINDOWS\system32\lxdicoms.exe" = C:\WINDOWS\system32\lxdicoms.exe:*:Enabled:Lexmark Communications System
"C:\WINDOWS\system32\spool\drivers\w32x86\3\lxdipswx.exe" = C:\WINDOWS\system32\spool\drivers\w32x86\3\lxdipswx.exe:*:Enabled:Printer Status Window Interface


========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{0840B4D6-7DD1-4187-8523-E6FC0007EFB7}" = Windows Live ID Sign-in Assistant
"{12665B01-3F3A-4433-B179-9D8E352D7547}" = Try Corel Snapfire muvee autoProducer add on
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{26A24AE4-039D-4CA4-87B4-2F83216022FF}" = Java™ 6 Update 24
"{308B6AEA-DE50-4666-996D-0FA461719D6B}" = Apple Mobile Device Support
"{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}" = WebFldrs XP
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{57752979-A1C9-4C02-856B-FBB27AC4E02C}" = QuickTime
"{5C90D8CF-F12A-41C6-9007-3B651A1F0D78}" = HP Deskjet 1050 J410 series Help
"{5EE7D259-D137-4438-9A5F-42F432EC0421}" = VC80CRTRedist - 8.0.50727.4053
"{61F25370-7465-4404-BE28-4629BF808699}" = LightScribe Applications
"{6BE73D27-5ADC-4AD9-B619-8F5188AFCF9F}" = HP Deskjet 1050 J410 series Product Improvement Study
"{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable
"{73CB01A1-A9D0-41CA-B490-348880975F48}" = STOPzilla
"{787D1A33-A97B-4245-87C0-7174609A540C}" = HP Update
"{837b34e3-7c30-493c-8f6a-2b0f04e2912c}" = Microsoft Visual C++ 2005 Redistributable
"{881F5DE8-9367-4B81-A325-E91BBC6472F9}" = iTunes
"{90120000-0010-0409-0000-0000000FF1CE}" = Microsoft Software Update for Web Folders (English) 12
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}_HOMESTUDENTR_{ABDDE972-355B-4AF1-89A8-DA50B7B5C045}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-040C-0000-0000000FF1CE}_HOMESTUDENTR_{F580DDD5-8D37-4998-968E-EBB76BB86787}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}_HOMESTUDENTR_{187308AB-5FA7-4F14-9AB9-D290383A10D9}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}_HOMESTUDENTR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{91120000-002F-0000-0000-0000000FF1CE}" = Microsoft Office Home and Student 2007
"{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{0B36C6D6-F5D8-4EAF-BF94-4376A230AD5B}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{3D019598-7B59-447A-80AE-815B703B84FF}" = Security Update for Microsoft Office system 2007 (972581)
"{95120000-00B9-0409-0000-0000000FF1CE}" = Microsoft Application Error Reporting
"{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}" = Microsoft .NET Framework 3.0 Service Pack 2
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{AC76BA86-7AD7-1033-7B44-A94000000001}" = Adobe Reader 9.4.2
"{ACF60000-22B9-4CE9-98D6-2CCF359BAC07}" = ABBYY FineReader 6.0 Sprint
"{B023185F-F1EF-4F97-B0BD-AE6D802226D1}" = NVIDIA WDM Drivers
"{B194272D-1F92-46DF-99EB-8D5CE91CB4EC}" = Adobe AIR
"{B2544A03-10D0-4E5E-BA69-0362FFC20D18}" = OGA Notifier 2.0.0048.0
"{B4A3B14A-1C4B-47B9-A5B5-BF429237D568}" = muveeNow 2.1
"{BADC5319-A2A0-4BE1-A7C3-A271AE0E791D}" = The Shield Deluxe 2010
"{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}" = Microsoft .NET Framework 2.0 Service Pack 2
"{C41300B9-185D-475E-BFEC-39EF732F19B1}" = Apple Software Update
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{D642E38E-0D24-486C-9A2D-E316DD696F4B}" = Microsoft XML Parser
"{D88C3E7C-1DA6-4AD7-97FC-75BC8705B266}" = runtime
"{ECB35FFA-B010-45C5-9AB5-665AC7E27EE2}" = HP Deskjet 1050 J410 series Basic Device Software
"{EE6097DD-05F4-4178-9719-D3170BF098E8}" = Apple Application Support
"{FAB1F336-1B7C-4057-A7BC-2922CD82A781}" = Edimax Wireless LAN
"{FD7F0DB8-0E96-4D64-AD4D-9B5A936AF2A8}" = LightScribe System Software
"{FF1C31AE-0CDC-40CE-AB85-406F8B70D643}" = Bonjour
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 10 Plugin
"Aimersoft iPod Copy Manager_is1" = Aimersoft iPod Copy Manager(Build 2.0.16)
"DivX Setup.divx.com" = DivX Setup
"HOMESTUDENTR" = Microsoft Office Home and Student 2007
"HP Photo Creations" = HP Photo Creations
"IDNMitigationAPIs" = Microsoft Internationalized Domain Names Mitigation APIs
"ie7" = Windows Internet Explorer 7
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Mozilla Firefox 4.0b12 (x86 en-GB)" = Mozilla Firefox 4.0b12 (x86 en-GB)
"MSCompPackV1" = Microsoft Compression Client Pack 1.0 for Windows XP
"NLSDownlevelMapping" = Microsoft National Language Support Downlevel APIs
"NVIDIA Display Control Panel" = NVIDIA Display Control Panel
"NVIDIA Drivers" = NVIDIA Drivers
"NVIDIA nView Desktop Manager" = NVIDIA nView Desktop Manager
"Wdf01007" = Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
"WIC" = Windows Imaging Component
"Windows Media Format Runtime" = Windows Media Format 11 runtime
"Windows Media Player" = Windows Media Player 11
"Windows XP Service Pack" = Windows XP Service Pack 3
"WMFDist11" = Windows Media Format 11 runtime
"wmp11" = Windows Media Player 11
"Wudf01000" = Microsoft User-Mode Driver Framework Feature Pack 1.0
"XpertVision_is1" = XpertVision 6.1

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 23/02/2011 03:57:43 | Computer Name = HOME-9A69AD8E54 | Source = MPSampleSubmission | ID = 5000
Description =

Error - 23/02/2011 04:00:45 | Computer Name = HOME-9A69AD8E54 | Source = Microsoft Security Client | ID = 5000
Description =

Error - 24/02/2011 15:54:28 | Computer Name = HOME-9A69AD8E54 | Source = MatSvc | ID = 262147
Description =

Error - 25/02/2011 10:02:33 | Computer Name = HOME-9A69AD8E54 | Source = Application Error | ID = 1000
Description = Faulting application spybotsd.exe, version 1.6.2.46, faulting module
spybotsd.exe, version 1.6.2.46, fault address 0x00004d8a.

Error - 26/02/2011 07:42:53 | Computer Name = HOME-9A69AD8E54 | Source = MsiInstaller | ID = 11722
Description = Product: STOPzilla -- Message 1722. STOPzilla has canceled the removal
process!

Error - 01/03/2011 10:54:57 | Computer Name = HOME-9A69AD8E54 | Source = Application Hang | ID = 1002
Description = Hanging application firefox.exe, version 2.0.0.4070, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

Error - 01/03/2011 10:55:00 | Computer Name = HOME-9A69AD8E54 | Source = Application Hang | ID = 1001
Description = Fault bucket -1969900797.

Error - 05/03/2011 04:31:31 | Computer Name = HOME-9A69AD8E54 | Source = Application Hang | ID = 1002
Description = Hanging application firefox.exe, version 2.0.0.4070, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

Error - 05/03/2011 04:31:39 | Computer Name = HOME-9A69AD8E54 | Source = Application Hang | ID = 1001
Description = Fault bucket -1969900797.

Error - 05/03/2011 04:52:22 | Computer Name = HOME-9A69AD8E54 | Source = Application Hang | ID = 1002
Description = Hanging application OTL.exe, version 3.2.22.2, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

[ System Events ]
Error - 06/03/2011 05:08:54 | Computer Name = HOME-9A69AD8E54 | Source = Service Control Manager | ID = 7000
Description = The Google Update Service (gupdate) service failed to start due to
the following error: %%3

Error - 06/03/2011 05:12:23 | Computer Name = HOME-9A69AD8E54 | Source = Service Control Manager | ID = 7034
Description = The NVIDIA Display Driver Service service terminated unexpectedly.
It has done this 1 time(s).

Error - 06/03/2011 05:12:23 | Computer Name = HOME-9A69AD8E54 | Source = Service Control Manager | ID = 7031
Description = The Apple Mobile Device service terminated unexpectedly. It has done
this 1 time(s). The following corrective action will be taken in 60000 milliseconds:
Restart the service.

Error - 06/03/2011 05:12:23 | Computer Name = HOME-9A69AD8E54 | Source = Service Control Manager | ID = 7034
Description = The Java Quick Starter service terminated unexpectedly. It has done
this 1 time(s).

Error - 06/03/2011 05:12:23 | Computer Name = HOME-9A69AD8E54 | Source = Service Control Manager | ID = 7034
Description = The LightScribeService Direct Disc Labeling Service service terminated
unexpectedly. It has done this 1 time(s).

Error - 06/03/2011 05:12:23 | Computer Name = HOME-9A69AD8E54 | Source = Service Control Manager | ID = 7034
Description = The Bonjour Service service terminated unexpectedly. It has done
this 1 time(s).

Error - 06/03/2011 05:12:23 | Computer Name = HOME-9A69AD8E54 | Source = Service Control Manager | ID = 7034
Description = The ProtexisLicensing service terminated unexpectedly. It has done
this 1 time(s).

Error - 06/03/2011 05:12:23 | Computer Name = HOME-9A69AD8E54 | Source = Service Control Manager | ID = 7031
Description = The Windows Live ID Sign-in Assistant service terminated unexpectedly.
It has done this 1 time(s). The following corrective action will be taken in
10000 milliseconds: Restart the service.

Error - 06/03/2011 05:12:23 | Computer Name = HOME-9A69AD8E54 | Source = Service Control Manager | ID = 7034
Description = The iPod Service service terminated unexpectedly. It has done this
1 time(s).

Error - 06/03/2011 05:18:40 | Computer Name = HOME-9A69AD8E54 | Source = Service Control Manager | ID = 7000
Description = The Google Update Service (gupdate) service failed to start due to
the following error: %%3


< End of report >

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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:05:23 AM

Posted 10 March 2011 - 09:36 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply





Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

  • In your next post I need the following

  • .logs from DDS
  • log from RKUnHooker
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:05:23 AM

Posted 13 March 2011 - 04:07 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#4 gringo_pr

gringo_pr

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Posted 16 March 2011 - 12:01 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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