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bluescreen


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11 replies to this topic

#1 Siouxze

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Posted 05 March 2011 - 10:53 PM

I have a new, 1 week old, Sony Vaio VPC-EB33FM/BJ laptop, running Norton Internet Security that came preloaded. My computer repeatedly crashes, giving the bluescreen. On reboot, I get this message:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFF88004C2B431
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump|030511_23790-01.dmp
C:\Users\Susan\AppData\Local\Temp\WER-56877-0.sysdata.xml

and then the read the privacy statement stuff.

After getting this info, I did a system restore to right before the installation of service pack 1. That didn't help, unfortunately.
I hope someone can help me.
Thank you very much.

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#2 cryptodan

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Posted 05 March 2011 - 11:01 PM

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Compliments of Broni

#3 Siouxze

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Posted 05 March 2011 - 11:11 PM

Thanks for the fast reply. Here is the report:


==================================================
Dump File : 030511-29078-01.dmp
Crash Time : 3/5/2011 9:30:22 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`05a68431
Caused By Driver : NETwNs64.sys
Caused By Address : NETwNs64.sys+16431
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\030511-29078-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 277,472
==================================================

==================================================
Dump File : 030511-99481-01.dmp
Crash Time : 3/5/2011 9:09:41 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`05a2e431
Caused By Driver : NETwNs64.sys
Caused By Address : NETwNs64.sys+16431
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\030511-99481-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 277,472
==================================================

==================================================
Dump File : 030511-55879-01.dmp
Crash Time : 3/5/2011 12:59:02 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`04e49431
Caused By Driver : NETwNs64.sys
Caused By Address : NETwNs64.sys+16431
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\030511-55879-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 277,472
==================================================

==================================================
Dump File : 030511-43290-01.dmp
Crash Time : 3/5/2011 12:43:08 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`05880431
Caused By Driver : NETwNs64.sys
Caused By Address : NETwNs64.sys+16431
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\030511-43290-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 277,472
==================================================

==================================================
Dump File : 030511-36753-01.dmp
Crash Time : 3/5/2011 1:33:41 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`05876431
Caused By Driver : NETwNs64.sys
Caused By Address : NETwNs64.sys+16431
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\030511-36753-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 277,472
==================================================

==================================================
Dump File : 030511-48485-01.dmp
Crash Time : 3/5/2011 1:12:33 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`05851431
Caused By Driver : NETwNs64.sys
Caused By Address : NETwNs64.sys+16431
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\030511-48485-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 277,472
==================================================

==================================================
Dump File : 030511-41340-01.dmp
Crash Time : 3/5/2011 12:47:13 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`05877431
Caused By Driver : NETwNs64.sys
Caused By Address : NETwNs64.sys+16431
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\030511-41340-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 277,472
==================================================

==================================================
Dump File : 030511-46675-01.dmp
Crash Time : 3/5/2011 12:40:44 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`0584d431
Caused By Driver : NETwNs64.sys
Caused By Address : NETwNs64.sys+16431
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\030511-46675-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 277,472
==================================================

==================================================
Dump File : 030511-31543-01.dmp
Crash Time : 3/5/2011 12:15:32 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`0588c431
Caused By Driver : NETwNs64.sys
Caused By Address : NETwNs64.sys+16431
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\030511-31543-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 277,472
==================================================

==================================================
Dump File : 030511-27783-01.dmp
Crash Time : 3/5/2011 12:13:10 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`0583f431
Caused By Driver : NETwNs64.sys
Caused By Address : NETwNs64.sys+16431
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\030511-27783-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 277,472
==================================================

==================================================
Dump File : 030411-29702-01.dmp
Crash Time : 3/4/2011 11:34:27 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`05833431
Caused By Driver : NETwNs64.sys
Caused By Address : NETwNs64.sys+16431
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\030411-29702-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 277,472
==================================================

==================================================
Dump File : 030411-33821-01.dmp
Crash Time : 3/4/2011 10:33:36 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`05848431
Caused By Driver : NETwNs64.sys
Caused By Address : NETwNs64.sys+16431
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\030411-33821-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 277,472
==================================================

#4 cryptodan

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Posted 05 March 2011 - 11:27 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#5 Siouxze

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Posted 05 March 2011 - 11:38 PM

I hope I did this right.

http://speccy.piriform.com/results/5mvYkg1M9YvFNuDB6h7BAGO

#6 cryptodan

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Posted 05 March 2011 - 11:46 PM

Your blue screens point towards a Wireless Network card driver. Can you go and see if there is an update via http://www.intel.com or Sony's website?

#7 Siouxze

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Posted 06 March 2011 - 12:00 AM

How do I know what I'm looking for? Sorry, but I don't know what the name of the driver is or anything. I see at the Intel site that it can automatically detect and update all your drivers. Should I do that?
Thanks.

#8 cryptodan

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Posted 06 March 2011 - 12:04 AM

Do the autoupdate thing at Intels Site.

#9 Siouxze

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Posted 06 March 2011 - 12:30 AM

Ok,at the Intel site I downloaded a new driver for the outdated driver, Intel® PROSet/Wireless WiFi Connection Utility, updating from version 13.3.0.0 to 13.4.0.0.
I am very, very hopeful that this will take care of it. Time will tell... and fairly soon, since crashes have been very frequent. I will let you know if I have another crash. Hopefully, I'll be able to report back tomorrow that I am crash free! :)
Thank you so much for your help.

#10 cryptodan

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Posted 06 March 2011 - 12:35 AM

You are welcome, and happy computing.

#11 Siouxze

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Posted 07 March 2011 - 12:18 AM

I am happy to report that the driver update seems to have been the issue. There have been no crashes today!
Thanks again for your help!

#12 cryptodan

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Posted 07 March 2011 - 12:20 AM

You are welcome, and post back if you do encounter anymore issues. Happy Computing.




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