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System Tools Not Removed


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#1 judymayf

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Posted 05 March 2011 - 06:01 PM

I have run the 13 page steps to removal of this malware twice, and when I reboot, it still comes back on. My son-in-law, who sent me the link to your site, suggested I try it again using regular mode instead of safe mode. I am in the middle of trying this (3rd attempt), but I am wondering what to do next if this does not work. Any help would be greatly appreciated!

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#2 cryptodan

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Posted 05 March 2011 - 06:02 PM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.




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