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Facebook Virus


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#1 Leesee

Leesee

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Posted 05 March 2011 - 04:38 PM

I think my computer has a virus. My daughter clicked on a link and the was notified by facebook that she had to change her password because she had a virus. This is not being picked up by Norton. When I try run a malwarebyes scan, the system shuts down (blue screen - "A problem has been detected and windows has been shut down to prevent damage to your compter" vipaxcer.sys) I took a picture of the blue screen with my camera, but I am not sure how to attach it to this post so you can see it. I would appreciate any help you can give me to try and rid this virus.

Thank you, Lisa

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#2 Blade

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Posted 13 March 2011 - 08:43 PM

Hello.

Please try running Malwarebytes this way. If you still get the BSOD, take note of the STOP Code, and report it back here.

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4
  • Before we begin, you should disable any anti-malware software you have installed so it does not interfere with RKill running. This is because some anti-malware software mistakenly detects RKill as malicious. Please refer to this page if you are not sure how to disable your security software.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

***************************************************

  • Make sure you are connected to the Internet.
  • Launch Malwarebytes' Anti-Malware
  • Click on the Update tab and click the button Check for Updates
  • If you encounter any problems while downloading the definition updates, manually download them from http://data.mbamupdates.com/tools/mbam-rules.exe'>here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
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