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TrojanKryptic & Trojan Patched


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3 replies to this topic

#1 jb777

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Posted 05 March 2011 - 12:15 PM

Hi All. A few days ago my computer began to slow down terribly. I ran a scan with stopzilla which found nothing, but indicated I needed to update the software. When I did it found a number of Trojans including Kryptic & Patched. Stopzilla said it removed them but then my computer slowed down even more. I tried to run another scan last night and this morning but it could not complete a scan past 3%.
So I contacted Stopzilla (strangely there was not online tech support available and when I tried to email, my email was returned as undeliverable)
I called their support line and they called back with a tech. He then ran diagnostics on my computer and eventually said "Oh My God, Oh My God" and told me my computer was about to completely stop and eventually I would only see a black screen and that all of my files would be gone.
He tells me no local tech or software could fix this problem only a Microsoft tech could which of course he said they had and he was going to set me up with a tech for the cost of 250.00.
The call started to sound like a scam so I disconnected.
I know these Trojan's can be bad news ... but is what the tech was telling me correct?
Is my computer really going to stop and all of my files disappear?

Is there anything I can do?
Please help

J

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#2 Orange Blossom

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Posted 05 March 2011 - 07:05 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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#3 jb777

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Posted 05 March 2011 - 07:44 PM

Ok, thank you.
Will do.

Jen

#4 Orange Blossom

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Posted 06 March 2011 - 01:14 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic383483.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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