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wireless connection and Inernet


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7 replies to this topic

#1 dt649649

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Posted 05 March 2011 - 12:12 PM

hello,

i have a laptop that is running windows 7 and i am able to connect to a wireless network but when i try to access the internet i get page can not be displayed, but if i connect using a network cable then i'm able to get on the internet. any suggestions?


thanks in advance,
dd

Edited by hamluis, 05 March 2011 - 12:58 PM.
Moved from Am I Infected to Networking.


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#2 etaf

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Posted 05 March 2011 - 12:37 PM

try a tcp/ip reset
then post back here the following info


------------------------------------------------------------------------
{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------

------------------------------------------------------------------------
{run Xirrus Wi-Fi Inspector} Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/library/wifitools.php
Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
Then run and install the program
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, http://www.bleepingcomputer.com/forums/topic14738.html

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.
------------------------------------------------------------------------

------------------------------------------------------------------------

TCP/IP stack repair options for use with Vista/Windows 7.

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Note: Type only the text in bold for the following commands.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.

If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.


Post back the results here - we need to know these commands worked correctly
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

------------------------------------------------------------------------
ETAF

#3 dt649649

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Posted 05 March 2011 - 12:41 PM

should i do all the things listed before replying back with the info you need?

dd

#4 etaf

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Posted 05 March 2011 - 12:43 PM

do the tcp ip reset and see if that resolves the issue , if not then post back the info

is there a reason you think you may have a virus
ETAF

#5 dt649649

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Posted 05 March 2011 - 12:47 PM

oh ok, will do that first and then do the rest if needed....no I don't think I have a virus maybe I'm in the wrong group, I had a problem on another computer and when I came across this problem I just came back to the forum I was in previously.

sorry for the mistake....
dd

#6 dt649649

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Posted 05 March 2011 - 07:38 PM

thank you...it is now fixed!

dd

#7 ReviverSoft

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Posted 06 March 2011 - 02:47 AM

perhaps, you could share the fix with others? :)
ReviverSoft - Happy to help!

#8 dt649649

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Posted 06 March 2011 - 03:31 PM

the problem was, the wireless adapter was not set for internet access...i know like duh why did you check that in the first place? LOL but I was not familiar with windows 7 so it took me awhile to figure it out!

thanks for all your help you guys are the best!!
dd




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