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Problem with Wireless


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10 replies to this topic

#1 Joelsinger

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Posted 05 March 2011 - 05:00 AM

Hi all,

Very strange problem. Im getting fine internet access through my ethernet cable but all other wireless devices don't work.

I've tried all the various - on/off, logging into the router turning the wireless on/off, restoring it to factory defaults etc... but still the WLAN doesn't light up (using a USR9106 router btw)

When i try to connect with my laptop the network shows up as excellent but when I click - I get error message "Windows was unable to connect to USR9106"

My ipconfig/all is

media state - media disconnected

description - broadcom 802.11n Network Adapter (I was beginning to think that my router is g and so this is causing a compatibility error but the notebook (Acer Aspire 5742Z) tells me that it is compatible with both g and n. Also, iphones/ps3s should still be working if this is the case.


Physical address - 4C-0F-6E-84-B1-AE

DHCP enabled - Yes

autoconfiguration enabled - Yes

Any help would be much appreciated
Joel

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#2 etaf

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Posted 05 March 2011 - 06:34 AM

but all other wireless devices don't work.
but still the WLAN doesn't light up (using a USR9106 router btw)

sounds like a router issue

Lets see an xirrus screen shot - see details below - this will at lease see if we can see the wireless signal

it maybe worth resetting the router again
heres the support site
http://www.usr-emea.com/support/s-prod-template.asp?prod=9106&loc=unkg

user manual direct pdf link
http://www.usr.com/support/9106/9106-files/9106-multi-ig.pdf

looking at the lights

WLAN
On Green - Wireless client connected to the gateway.
Flashing Green - Wireless data is flowing.
Off - No wireless client connected to the gateway.

theres a reset on the back - BUT before you reset, make sure you make a note of all the settings in the router - username and password information for logging into your ISP if used ?

NOTE: To reset the gateway, insert a pin or paperclip to push the reset button. This will restart the gateway. If you press this button for more than 5 seconds, it will then reset the gateway’s configuration to the factory defaults.


------------------------------------------------------------------------
{run Xirrus Wi-Fi Inspector} Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/library/wifitools.php
Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
Then run and install the program
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, http://www.bleepingcomputer.com/forums/topic14738.html

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.
------------------------------------------------------------------------

Edited by etaf, 05 March 2011 - 06:35 AM.

ETAF

#3 Joelsinger

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Posted 05 March 2011 - 08:07 PM

Hi

Thanks for the response,
I've taken the screenshots (I took three different screens just in case)but I can't attach them or paste them in here.

Could you tell me how to do this (or give me your email address) so I can send them to you.

Thanks,
Joel

#4 etaf

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Posted 06 March 2011 - 05:12 AM

the link should explain how to link to images here
i have PM my email
ETAF

#5 etaf

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Posted 06 March 2011 - 11:07 AM

so from the xirrus - you can see the wireless signal and its open - so the adapter is detecting wireless networks - may need to change channels as you have another signal also on channel 1
and the network is called USR9106 - so the router is brodcasting

so now we need to work out why you cannot connect

do a tcp/ip reset and then try and connect to the wireless signal again and post back the error message again here

lets also see and ipconfig /all

------------------------------------------------------------------------

TCP/IP stack repair options for use with Vista/Windows 7.

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Note: Type only the text in bold for the following commands.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.

If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.


Post back the results here - we need to know these commands worked correctly
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

------------------------------------------------------------------------

TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.

Post back the results here
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------



------------------------------------------------------------------------
{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------
ETAF

#6 Joelsinger

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Posted 06 March 2011 - 11:32 AM

Hi,

I did the tcp/ip stack repair - all of which were successful/ OK! apart from ipv6 which "had no user specified settings"


Here is my ipconfig/all


Windows IP Configuration

Host Name . . . . . . . . . . . . : Janine-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
Physical Address. . . . . . . . . : 4C-0F-6E-84-B1-AE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : 88-AE-1D-8A-B0-2D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{FBE8EDFF-40B4-4F01-B66D-8CE039DB5E4E}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{4E252912-689C-4577-A120-DC1F24371415}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

#7 etaf

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Posted 06 March 2011 - 11:46 AM

what happens when you try and connect ?

you may need to do a complete reset on the router as mentioned above
ETAF

#8 Joelsinger

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Posted 06 March 2011 - 11:52 AM

When I open up my available networks I see the router with full strength but when I try to connect I get Windows was unable to connect to USR9106.
I think it might be to do with the WLAN on my router not being lit up (and therefore not being on).

I've already tried the full reset.

Thanks,
Joel

#9 etaf

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Posted 06 March 2011 - 11:59 AM

I think it might be to do with the WLAN on my router not being lit up (and therefore not being on).

yes, it maybe but the wireless is broadcasting as you can see it on xirrus
power down the router and leave OFF for an hour and then switch back on and see if that works - seen that fix the issue before
otherwise , you may need a new router
ETAF

#10 Joelsinger

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Posted 06 March 2011 - 03:21 PM

That didn't work so I guess I need a new one. Would you be able to recommend me a good one.

My main priorities are

Reliability - one that doesn't cut you off every hour

Price - I'm looking at the <100 mark

Supports 802.11g and 802.11n internet.

Any suggestions would be great

Thanks,
Joel

#11 etaf

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Posted 06 March 2011 - 03:32 PM

i would make sure the wireless works somewhere else on the laptop / iphone etc , maybe a coffee shop or at a friends house

there are a few different variants around , some have a USB for a printer others for a harddrive, and media service
Netgear, linksys, d-link all good makes -
often you may come across a really good deal, in Staples, Maplin, or online amazon

Edited by etaf, 06 March 2011 - 03:32 PM.

ETAF




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