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f-secure online scanner has insufficient uers rights to remove trackingcookie


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8 replies to this topic

#1 talltree

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Posted 05 March 2011 - 04:30 AM

I ran the f-secure online scanner and it reported three tracking cookies: TrackingCookie.Mookie, TrackingCookie.Webtrends andTrackingCookie.Instadia. It failed to remove them reporting the following message:

"F-Secure Online Scanner 4.2 encountered an error.
The program is running with insufficient user rights to scan all targets for malware and spyware. Restart F-Secure Online Scanner 4.2. If this error repeats, contact the support (error id: 65)."


I then deleted all cookies via Firefox and searched the system for these files and could not find them but when I re-ran the scan the same files were reported and again failed to be deleted due to user permissions.

1) Is f-secure to be trusted?
2) How do I run the online scanner with permission to delete?
3) Where are the cookies on my system (how do I find them)?
4) Will I be able to delete them manually if I can find them?

Thanks in advance for any help.

Edited by hamluis, 05 March 2011 - 01:18 PM.
Moved from XP forum to AV, Firewall, Privacy forum.


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#2 noknojon

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Posted 05 March 2011 - 05:46 AM

http://www.google.com.au/url?sa=t&source=web&cd=4&ved=0CDQQFjAD&url=http%3A%2F%2Fdownload.cnet.com%2FSuperAntiSpyware-Free-Edition%2F3000-8022_4-10523889.html&ei=NRRyTbr8B5DuvQOSp_29AQ&usg=AFQjCNE57SQwMkyog13K-JhgStqgzt69CA
Try free SUPERAntiSpyware to remove your Tracking Cookies - Link above -

Or use TFC from OldTimer to clean all Temp Files and cookies -
Download >TFC< to your desktop.
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean

Edited by noknojon, 05 March 2011 - 05:55 AM.


#3 talltree

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Posted 05 March 2011 - 10:11 AM

Hi. Thanks for the advice. Super Anti Spyware found and removed some other cookies but not the ones identified by f-secure online scan.

I ran TFC then re-ran f-secure online scan but the files listed above were still listed and it was unable to remove them due to insufficient user rights. Do I need to change some system config before running the online scan to allow it to delete these files?

Just to return to the original questions:

1) Is f-secure to be trusted?
2) How do I run the online scanner with permission to delete?
3) Where are the cookies on my system (how do I find them)?
4) Will I be able to delete them manually if I can find them?

Cheers

#4 hamluis

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Posted 05 March 2011 - 11:13 AM

Isn't the file location...posted by the scanner asserting the problem?

Louis

#5 ThunderZ

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Posted 05 March 2011 - 12:07 PM

1) Is f-secure to be trusted?


Yes. F-secure is a known and trusted Vendor of security programs.

Have no experience with their on-line scan so will leave the rest of your questions to those who have used it.

#6 talltree

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Posted 05 March 2011 - 01:25 PM

The online scan lists the file names but not their location and a system search by file name (in c drive & d drive) fails to locate them.

There is no other info from the scan regarding the files. The only other output is the error message regarding insufficient permission already quoted.

I have ran avast, super anti spyware, mbam, eset, spyware blaster and spybot search and destroy but they all come back clean. Rerunning f-secure online scan still lists these files but fails to delete them.

Thanks for the interest/assistance.

#7 coles1mom

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Posted 05 March 2011 - 01:40 PM

Are you running as administer? Vista/Win7 right click.

#8 talltree

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Posted 05 March 2011 - 01:53 PM

Yeah. I'm on windows XP in a user account with admin rights.

#9 quietman7

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Posted 07 March 2011 - 07:51 AM

Cookies are text string messages given to a Web browser by a Web server. Whenever you visit a web page or navigate different pages with your browser, the web site generates a unique ID number which your browser stores in a text (cookie) file that is sent back to the server each time the browser requests a page from that server. Cookies allow third-party providers such as ad serving networks, spyware or adware providers to track personal information. The main purpose of cookies is to identify users and prepare customized Web pages for them.

  • Persistent cookies have expiration dates set by the Web server when it passes the cookie and are stored on a user's hard drive until they expire or are deleted. These types of cookies are used to store information between visits to a site and collect identifying information about the user such as surfing behavior or preferences for a specific web site.
  • Session (transient) cookies are not saved to the hard drive, do not collect any information and have no set expiration date. They are used to temporarily hold information in the form of a session identification stored in memory as you browse web pages. These types of cookies are cached only while a user is visiting the Web server issuing the session cookie and are deleted from the cache when the user closes the session.
Cookies can be categorized as:
  • Trusted cookies are from sites you trust, use often, and want to be able to identify and personalize content for you.
  • Nuisance cookies are from those sites you do not recognize or often use but somehow it's put a cookie on your machine.
  • Bad cookies (i.e. persistent cookies, long term and third party tracking cookies) are those that can be linked to an ad company or something that tracks your movements across the web.
The type of persistent cookie that is a cause for some concern are "tracking cookies" because they can be considered a privacy risk. These types of cookies are used to track your Web browsing habits (your movement from site to site). Ad companies use them to record your activity on all sites where they have placed ads. They can keep count of how many times you visited a web page, store your username and password so you don't have to log in and retain your custom settings. When you visit one of these sites, a cookie is placed on your computer. Each time you visit another site that hosts one of their ads, that same cookie is read, and soon they have assembled a list of which of their sites you have visited and which of their ads that you have clicked on. Cookies are used all over the Internet and advertisement companies often plant them whenever your browser loads one of their banners.

Cookies are NOT a "threat". As text files they cannot be executed to cause any damage. Cookies do not cause any pop ups or install malware and they cannot erase or read information from a computer.

Cookies cannot be used to run code (run programs) or to deliver viruses to your computer.

MS Article ID: 60971 - Description of Cookies

To learn more about Cookies, please refer to:Flash cookies (or Local Shared Objects) and Evercookies are a newer way of tracking user behavior and surfing habits but they too are not a threat, nor can they harm your computer.

An Evercookie is a Javascript API created and managed persistent cookie which can be used to identify a user even after they have removed standard and Flash cookies. This is accomplished by creating a new cookie and storing the data in as many storage locations (currently eight) as it can find on the local browser. Storage mechanisms range from Standard HTTP and Flash cookies to HTML5's new storage methods. When evercookie finds that other types of cookies have been removed, it recreates them so they can be reused over and over.Flash cookies are cookie-like data stored on a computer and used by all versions of Adobe Flash Player and similar applications. They can store much more information than traditional browser cookies and they are typically stored within each user’s Application Data directory with a ".SOL" extension, under the Macromedia\FlashPlayer\#SharedObjects folder. Unlike traditional cookies, Flash cookies cannot be managed through browser controls so they are more difficult to find and remove. However, they can be viewed, managed and deleted using the Website Storage Settings panel at Macromedia's Support Site. From this panel, you can change storage settings for a website, delete a specific website or delete all sites which erases any information that may have been stored on the computer. To prevent any Flash Cookies from being stored on your computer, go to the Global Storage Settings panel and uncheck the option “Allow third-party Flash content to store data on your computer”. For more information, please refer to:As long as you surf the Internet, you are going to get cookies and some of your security programs will flag them for removal. However, you can minimize the number of them which are stored on your computer by referring to:Third party utilities to Manage (view & delete) Cookies:
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