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Windows Xp not booting


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6 replies to this topic

#1 tele52

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Posted 05 March 2011 - 04:08 AM

Can anybody help me with the following problem?
My Dell system runs windows xp home and I have a canon mp150 printer. Everything was working fine until I printed a document from a website. Cmputer still working fine until the next day when I clicked on the desktop icon to launch MP navigator. Computer locked and the only way to get out of it was to disconnect the power. I left it a few minutes, restarted the computer but couldn't get past the wallpaper screen (i.e. no icons or taskbar)
Once again had to disconnect the power, restarted in safe mode carried out spyware & virus checks which were all OK then a system restore and finally deleted the Canon drivers etc...
This hasn't made a difference - I still can't get windows to start.
Any help will be much appreciated.
p.s Windows came pre-installed without a disc

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#2 hamluis

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Posted 05 March 2011 - 08:43 AM

The computer starts...if you can enter safe mode :). You just cannot boot into normal mode.

System manufacturer and model?

Any error messages onscreen during this episode?

Let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

My initial guess is that your Canon software is damaged or damaged key system files. Since you can boot into safe mode, the drivers may be damaged, preventing a normal boot. I would go into safe mode and see if I could uninstall...all Canon software and the printer. Then I would try a normal boot.

Louis

Edited by hamluis, 05 March 2011 - 04:50 PM.


#3 tele52

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Posted 05 March 2011 - 03:55 PM

Hi Louis
Thanks for your reply.
I am unable to get into safe mode with networking and access denied on this other computer I'm now using for blue screen view!
I've tried last good config, uninstalled canon drivers & software, unfortunately still no change.
Any other thoughts?

#4 hamluis

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Posted 05 March 2011 - 04:52 PM

I would try initiating chkdsk /r from safe mode.

Start/Run...type chkdsk /r and hit Enter. Type Y in new screen and hit Enter. Reboot the system...the command will run, then try to boot into Windows.

Louis

#5 tele52

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Posted 05 March 2011 - 05:39 PM

Thanks
just tried that & still the same!

#6 tele52

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Posted 16 March 2011 - 05:33 AM

After trying all the suggestions and not having any luck I finally had to take it to the local computer tech.

He was able to restore everything after removing an embedded virus that my Avast AV hadn't picked up. So after a change of AV all seems to be working well.

Many thanks all for you help and suggestions

Edited by tele52, 16 March 2011 - 05:34 AM.


#7 hamluis

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Posted 16 March 2011 - 08:14 AM

Thanks for posting back with the resolution and the cause of the problems...happy computing :).

Louis




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