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System Tool removal problems


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#1 SSquire

SSquire

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Posted 04 March 2011 - 04:36 PM

Greetings from a new poster. :mellow:

I worked my way through the "system tool" removal procedure but was not successful.
I encountered these problems:
1. I could not get online in "safe mode with networking" and installed RKill via flashdrive.
2. RKill ran but the log showed nothing was removed.
3. I used a Malewarebytes program which was about two months outdated but it removed and quarantined several "rogue" files etc.
4. Now I cannot run the updated mamb.exe which I was able to download in normal mode.

Please offer more suggestions. I pretty much followed the instructions to the letter.
I am posting from a MAC laptop and don't really know how to post a log of any kind.
Dell 530, Vista

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#2 Orange Blossom

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Posted 04 March 2011 - 11:19 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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