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System Tools Virus has infected computer


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#1 xxxsedxxx

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Posted 04 March 2011 - 01:37 PM

My computer is infected by the system tools virus. The background changed to the blue *WARNING* and i can't access any files such as 'exe' files. I can go on safe mode and access files but i don't know what to do to get rid of the virus itself. What do I do?

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#2 boopme

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Posted 04 March 2011 - 01:46 PM

Hello and welcome,I moved this to the Am I Infected forum as they require a DDS log here.

Please follow our Removal Guide here Remove System Tool and SystemTool .
After reading how the malware is misleading you ...
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 xxxsedxxx

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Posted 04 March 2011 - 02:21 PM

is the whole automated removal instructions done in safe mode?

#4 xxxsedxxx

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Posted 04 March 2011 - 02:24 PM

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 03/04/2011 at 13:09:57.
Operating System: Microsoft Windows XP


Processes terminated by Rkill or while it was running:

C:\WINDOWS\system32\verclsid.exe
C:\WINDOWS\system32\grpconv.exe


Rkill completed on 03/04/2011 at 13:10:01.

#5 xxxsedxxx

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Posted 04 March 2011 - 03:52 PM

i followed the instructions. then i restarted and let the computer go to normal settings. it still had the virus. then i went back to safe mode and to the malwarebytes quarentine tab and deleted all the threats. Does that do anything? What do i do now?

#6 xxxsedxxx

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Posted 04 March 2011 - 03:57 PM

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5953

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

3/4/2011 2:16:26 PM
mbam-log-2011-03-04 (14-16-26).txt

Scan type: Full scan (C:\|)
Objects scanned: 274743
Time elapsed: 46 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 13
Files Infected: 18

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A078F691-9C07-4AF2-BF43-35E79EECF8B7} (Adware.Softomate) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
c:\documents and settings\Dell\application data\shopperreports3 (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\Firefox (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\Firefox\cs (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\Firefox\cs\db (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\Firefox\cs\dwld (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\Firefox\cs\report (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\Firefox\cs\res1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\IE (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\IE\cs (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\IE\cs\db (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\IE\cs\dwld (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\IE\cs\report (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\IE\cs\res1 (Adware.ShopperReports) -> Quarantined and deleted successfully.

Files Infected:
c:\documents and settings\Dell\local settings\Temp\2.92905804730907e8.exe (Rogue.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\local settings\Temp\qclxkfmqq\egcfomuhmof.exe (Rogue.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\my documents\downloads\xvidsetup (1).exe (Adware.Hotbar) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\my documents\downloads\xvidsetup (2).exe (Adware.Hotbar) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\my documents\downloads\xvidsetup.exe (Adware.Hotbar) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\Firefox\cs\Config.xml (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\Firefox\cs\db\Aliases.dbs (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\Firefox\cs\dwld\whitelist.xip (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\Firefox\cs\report\aggr_storage.xml (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\Firefox\cs\report\send_storage.xml (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\Firefox\cs\res1\whitelist.dbs (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\IE\cs\Config.xml (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\IE\cs\db\Aliases.dbs (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\IE\cs\db\Sites.dbs (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\IE\cs\dwld\whitelist.xip (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\IE\cs\report\aggr_storage.xml (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\IE\cs\report\send_storage.xml (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\documents and settings\Dell\application data\shopperreports3\IE\cs\res1\whitelist.dbs (Adware.ShopperReports) -> Quarantined and deleted successfully.

Edited by Orange Blossom, 04 March 2011 - 11:27 PM.
Merged topics. ~ OB


#7 xxxsedxxx

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Posted 04 March 2011 - 04:10 PM

i followed the automated instructions and it didn't work when i restarted on normal mode. i went back to safe mode and looked at the malwarebytes quarentined tab and deleted the threats. Should I have done that?

#8 boopme

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Posted 06 March 2011 - 05:02 PM

Hello,sorry was called away for a couple days. What you did was OK. we need to run 2 different tools and we should get this.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


Now an online scan.
Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer,Opera or Firefox to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.

How is it now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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