Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Lots of blue screens


  • Please log in to reply
4 replies to this topic

#1 Tuang

Tuang

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:02:02 AM

Posted 03 March 2011 - 10:26 PM

ThinkPad Z60m laptop, WinXP Pro, SP3, all Windows updates current
(several WinDbg analyses of crash dumps appended below)

Increasingly (now every few days) I'm getting "stop error" blue screen crashes when I do one of the following:

- removing a USB drive (thumb or larger) either by telling the system to safely unmount it or by just pulling it out
- putting the system to sleep (suspend) or waking it up from suspension (shut down / startup don't seem to crash)

It doesn't usually blue screen until I do one of the above (in which case it blue screens about 1/3 of the time), but it CAN blue screen at other times. The first debugger crash info attached below was from a crash a few minutes ago that happened when I just went to the Start menu and selected "My Computer". Bang! BSOD.

-- Another hint: the little green arrow system tray icon that I use to tell it to safely unmount a USB device started disappearing occasionally at the same time this problem started. I would want to safely unmount a thumb drive, look for the icon in the tray, and it wouldn't be there. No way to tell it to safely unmount. At other times, it might be there, but wouldn't show all devices. Very often when it is there and I tell it to unmount a device, I get an immediate BSOD, but (naturally) it doesn't always happen. If the device list it shows is incomplete, for example only showing one of the two USB drives that are plugged in, then telling it to unmount something does seem to reliably cause a blue screen crash. It seems to blue screen less often if I just pluck the thumb drives off without unmounting them properly (something I never did before the problems started), though that also sometimes causes a blue screen a couple of seconds after I pluck out a drive.

It doesn't matter what app I'm running. It has even happened when it was just sitting there (not being suspended or revived, no drives being removed, me not asking it to poll for system information, me not even touching the keyboard) but that is rare.

-- It is almost always associated with an obvious need to start up, shut down, unmount, or look for hardware.

-- If it's a case I can fix by somehow replacing a driver, that would be great, but I have no idea which one to replace. I can't think of anything I might have installed just prior to this problem beginning.

-- I have attached windbg analyses of a few recent crash dumps (there were more crashes in between these; these are just a sampling).

-- Most of the analyses seem to claim:
Could not read faulting driver name
Probably caused by : ntkrnlpa.exe ( nt!ExAllocatePoolWithTag+7af )

-- But #2 below is an exception. It claims:
Unable to load image drvmcdb.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for drvmcdb.sys
*** ERROR: Module load completed but symbols could not be loaded for drvmcdb.sys
Probably caused by : drvmcdb.sys ( drvmcdb+6378 )



Any ideas would be appreciated.

Thanks.

EDIT: Removed debug reports (unwieldy, incomplete) because BlueScreenView is better tool most used in this forum ~ Hamluis.

Edited by hamluis, 04 March 2011 - 07:11 AM.


BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,714 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:03:02 AM

Posted 04 March 2011 - 12:04 AM

Please download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Tuang

Tuang
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:02:02 AM

Posted 04 March 2011 - 03:17 PM

Thanks, DC3. Here it is. It looks as though the "PxHelp20.sys" driver for Roxio's "RecordNow" CD/DVD burner (which came preinstalled on the laptop when I bought it) may have been corrupted, but I'll let you experts read these tea leaves for me:


==================================================
Dump File : Mini030311-01.dmp
Crash Time : 3/3/2011 16:08:04
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0x80000004
Parameter 2 : 0x00000000
Parameter 3 : 0x80000004
Parameter 4 : 0x00000000
Caused By Driver : PxHelp20.sys
Caused By Address : PxHelp20.sys+42fa
File Description : Px Engine Device Driver for Windows 2000/XP
Product Name : PxHelp20
Company : Sonic Solutions
File Version : 3.00.67a
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini030311-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini022411-01.dmp
Crash Time : 2/24/2011 14:05:14
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8a424021
Parameter 3 : 0xae920b88
Parameter 4 : 0xae920884
Caused By Driver : PxHelp20.sys
Caused By Address : PxHelp20.sys+42fa
File Description : Px Engine Device Driver for Windows 2000/XP
Product Name : PxHelp20
Company : Sonic Solutions
File Version : 3.00.67a
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini022411-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini021511-01.dmp
Crash Time : 2/15/2011 18:23:22
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x804ee125
Parameter 3 : 0xacbe0b90
Parameter 4 : 0xacbe088c
Caused By Driver : PxHelp20.sys
Caused By Address : PxHelp20.sys+42fa
File Description : Px Engine Device Driver for Windows 2000/XP
Product Name : PxHelp20
Company : Sonic Solutions
File Version : 3.00.67a
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini021511-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini021011-01.dmp
Crash Time : 2/10/2011 15:17:51
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x804ee125
Parameter 3 : 0xac701b90
Parameter 4 : 0xac70188c
Caused By Driver : PxHelp20.sys
Caused By Address : PxHelp20.sys+42fa
File Description : Px Engine Device Driver for Windows 2000/XP
Product Name : PxHelp20
Company : Sonic Solutions
File Version : 3.00.67a
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini021011-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini020811-01.dmp
Crash Time : 2/8/2011 18:43:11
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x804ee125
Parameter 3 : 0xacf74b90
Parameter 4 : 0xacf7488c
Caused By Driver : PxHelp20.sys
Caused By Address : PxHelp20.sys+42fa
File Description : Px Engine Device Driver for Windows 2000/XP
Product Name : PxHelp20
Company : Sonic Solutions
File Version : 3.00.67a
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini020811-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini020511-01.dmp
Crash Time : 2/5/2011 00:03:19
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x00000020
Parameter 3 : 0xae401b8c
Parameter 4 : 0xae401888
Caused By Driver : PxHelp20.sys
Caused By Address : PxHelp20.sys+42fa
File Description : Px Engine Device Driver for Windows 2000/XP
Product Name : PxHelp20
Company : Sonic Solutions
File Version : 3.00.67a
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini020511-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini020411-01.dmp
Crash Time : 2/4/2011 21:50:25
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x804ee125
Parameter 3 : 0xad4efb90
Parameter 4 : 0xad4ef88c
Caused By Driver : PxHelp20.sys
Caused By Address : PxHelp20.sys+42fa
File Description : Px Engine Device Driver for Windows 2000/XP
Product Name : PxHelp20
Company : Sonic Solutions
File Version : 3.00.67a
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini020411-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini010311-01.dmp
Crash Time : 1/3/2011 12:34:01
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x89060bf9
Parameter 3 : 0xade99b8c
Parameter 4 : 0xade99888
Caused By Driver : PxHelp20.sys
Caused By Address : PxHelp20.sys+42fa
File Description : Px Engine Device Driver for Windows 2000/XP
Product Name : PxHelp20
Company : Sonic Solutions
File Version : 3.00.67a
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini010311-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini010111-01.dmp
Crash Time : 1/1/2011 18:22:58
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8a34e021
Parameter 3 : 0xac97db88
Parameter 4 : 0xac97d884
Caused By Driver : PxHelp20.sys
Caused By Address : PxHelp20.sys+42fa
File Description : Px Engine Device Driver for Windows 2000/XP
Product Name : PxHelp20
Company : Sonic Solutions
File Version : 3.00.67a
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini010111-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini122610-01.dmp
Crash Time : 12/26/2010 15:25:34
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x32d0efbe
Parameter 3 : 0xae584b88
Parameter 4 : 0xae584884
Caused By Driver : PxHelp20.sys
Caused By Address : PxHelp20.sys+42fa
File Description : Px Engine Device Driver for Windows 2000/XP
Product Name : PxHelp20
Company : Sonic Solutions
File Version : 3.00.67a
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini122610-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini122010-01.dmp
Crash Time : 12/20/2010 15:29:03
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x00000101
Parameter 3 : 0xae25cb8c
Parameter 4 : 0xae25c888
Caused By Driver : PxHelp20.sys
Caused By Address : PxHelp20.sys+42fa
File Description : Px Engine Device Driver for Windows 2000/XP
Product Name : PxHelp20
Company : Sonic Solutions
File Version : 3.00.67a
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini122010-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini120610-01.dmp
Crash Time : 12/6/2010 05:14:11
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x00000000
Parameter 3 : 0xae032b8c
Parameter 4 : 0xae032888
Caused By Driver : PxHelp20.sys
Caused By Address : PxHelp20.sys+42fa
File Description : Px Engine Device Driver for Windows 2000/XP
Product Name : PxHelp20
Company : Sonic Solutions
File Version : 3.00.67a
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini120610-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini080610-01.dmp
Crash Time : 8/6/2010 20:47:06
Bug Check String :
Bug Check Code : 0xc0000218
Parameter 1 : 0xe2032730
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+21cc5
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6055 (xpsp_sp3_gdr.101209-1647)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini080610-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini040510-01.dmp
Crash Time : 4/5/2010 13:48:58
Bug Check String :
Bug Check Code : 0xc0000218
Parameter 1 : 0xe1cd4258
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+21cc5
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6055 (xpsp_sp3_gdr.101209-1647)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini040510-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini011509-01.dmp
Crash Time : 1/15/2009 19:58:58
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x00000000
Parameter 3 : 0xacaddb8c
Parameter 4 : 0xacadd888
Caused By Driver : PxHelp20.sys
Caused By Address : PxHelp20.sys+42fa
File Description : Px Engine Device Driver for Windows 2000/XP
Product Name : PxHelp20
Company : Sonic Solutions
File Version : 3.00.67a
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini011509-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini081408-01.dmp
Crash Time : 8/14/2008 22:59:50
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x00000000
Parameter 3 : 0xad124b8c
Parameter 4 : 0xad124888
Caused By Driver : PxHelp20.sys
Caused By Address : PxHelp20.sys+42fa
File Description : Px Engine Device Driver for Windows 2000/XP
Product Name : PxHelp20
Company : Sonic Solutions
File Version : 3.00.67a
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini081408-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

#4 Allan

Allan

  • BC Advisor
  • 8,630 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:06:02 AM

Posted 04 March 2011 - 05:29 PM

Sonic Solutions issue. Uninstall any program that uses that driver (Sonic Solutions, Roxio, Nero.... whatever your recently installed).

#5 Tuang

Tuang
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:02:02 AM

Posted 06 May 2011 - 02:58 AM

Please download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


Just a followup. I did as you suggested, downloaded BlueScreenView, ran it, and it told me the problem was apparently the Sonic Solutions driver (a driver that had been pre-installed at the factory.) Maybe the disk sector just went bad. I went to their website, downloaded the latest driver version, installed it, and no more bluescreens at all.

Thanks, dc3 and everyone who offered suggestions. I really appreciate it. Your solution was perfect.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users