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System crashes while streaming video


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#1 gracetoU

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Posted 03 March 2011 - 10:10 PM

I am newbie. Please help me to find the right forum and the correct steps to post my problems.
Have blue screen immediately after I go to website that opens any media/video.If I do not go there computer fine.

Have XP Pro 2002 Service Pack 3
Intel processor
ATI Radeon HD2400 video card - loaded driver update 2/28/2011
Microsoft updates 2/28/2011

Steps:
Opened system device manager- looked at all drivers. All show working properly.

Deleted all flash and media except Original MS and Adobe Flash
Checked all hardware and software and deleted those I did not load.


Error code:
Details
Product: Windows Operating System
ID: 1003
Source: System Error
Version: 5.2
Symbolic Name: ER_KRNLCRASH_LOG
Message: Error code %1, parameter1 %2, parameter2 %3, parameter3 %4, parameter4 %5.

Explanation
A blue screen (Stop error) was reported. The message contains details about the error. A matching event with Event ID 1001 might also appear in the event log. This matching event displays information about the specific error that occurred.

User Action
No user action is required.

System sent to Microsoft:

Consider BIOS upgrade
Microsoft is unable to determine the exact cause of this error. However, this problem was most likely caused by an error in your computer’s random access memory (RAM). RAM is the main internal storage area the computer uses to run programs and store data.

During the crash analysis, we noticed the basic input/output system (BIOS) version on this computer does not match the specifications for the central processing unit (CPU), also known as a processor, that is installed on your computer. This can occur when a newer processor is installed on an older system board or older BIOS. Using a BIOS that does not support the installed processor can result in Windows system crashes. Contact your computer manufacturer or motherboard manufacturer for an updated version of BIOS for your computer's processor

Called Intel - System is compatible per system check

Can you help me print the error codes from the system
One code keeps appearing - watchdog.sys in message
Searched for this - Is this malware?

Thank you for your help

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#2 dc3

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Posted 04 March 2011 - 12:03 AM

Please download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 gracetoU

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Posted 06 March 2011 - 11:21 PM

Per your instructions - downloaded Bluescreenview. Thank you. see report
==================================================
Dump File : Mini030611-01.dmp
Crash Time : 3/6/2011 9:51:44 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0xb45a8a02
Parameter 3 : 0xf78ca524
Parameter 4 : 0xf78ca220
Caused By Driver : ati2mtag.sys
Caused By Address : ati2mtag.sys+4a02
File Description : ATI Radeon WindowsNT Miniport Driver
Product Name : ATI Radeon WindowsNT Miniport Driver
Company : ATI Technologies Inc.
File Version : 6.14.10.6715
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini030611-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini030511-01.dmp
Crash Time : 3/5/2011 10:16:22 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xe0000001
Parameter 2 : 0xf77cf925
Parameter 3 : 0xa8bd9830
Parameter 4 : 0x00000000
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+925
File Description : Watchdog Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini030511-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini022711-02.dmp
Crash Time : 2/27/2011 12:26:52 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0xf7780e5c
Parameter 3 : 0xf78d6c3c
Parameter 4 : 0xf78d6938
Caused By Driver : bfturboh.sys
Caused By Address : bfturboh.sys+1e5c
File Description : USB Turbo Driver for HDD
Product Name : USB Turbo
Company : BUFFALO INC.
File Version : 1.06.0
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini022711-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini022711-01.dmp
Crash Time : 2/27/2011 12:08:58 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0xf7788e79
Parameter 3 : 0xf78e2c3c
Parameter 4 : 0xf78e2938
Caused By Driver : bfturboh.sys
Caused By Address : bfturboh.sys+1e79
File Description : USB Turbo Driver for HDD
Product Name : USB Turbo
Company : BUFFALO INC.
File Version : 1.06.0
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini022711-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini022611-01.dmp
Crash Time : 2/26/2011 9:20:55 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xe0000001
Parameter 2 : 0xf77bf925
Parameter 3 : 0xa9518830
Parameter 4 : 0x00000000
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+925
File Description : Watchdog Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini022611-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini022511-01.dmp
Crash Time : 2/25/2011 10:29:30 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xe0000001
Parameter 2 : 0xf781f925
Parameter 3 : 0xba1a7830
Parameter 4 : 0x00000000
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+925
File Description : Watchdog Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini022511-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini022411-05.dmp
Crash Time : 2/24/2011 7:01:34 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0x993aa474
Parameter 2 : 0x00000000
Parameter 3 : 0x804ee568
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+17568
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6055 (xpsp_sp3_gdr.101209-1647)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini022411-05.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini022411-04.dmp
Crash Time : 2/24/2011 12:49:54 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xe0000001
Parameter 2 : 0xba27f925
Parameter 3 : 0xa654d830
Parameter 4 : 0x00000000
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+925
File Description : Watchdog Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini022411-04.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini022411-03.dmp
Crash Time : 2/24/2011 12:35:45 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xe0000001
Parameter 2 : 0xf7817925
Parameter 3 : 0xa662a830
Parameter 4 : 0x00000000
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+925
File Description : Watchdog Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini022411-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini022411-02.dmp
Crash Time : 2/24/2011 12:18:54 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xe0000001
Parameter 2 : 0xb9f9b925
Parameter 3 : 0xa9508830
Parameter 4 : 0x00000000
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+925
File Description : Watchdog Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini022411-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini022411-01.dmp
Crash Time : 2/24/2011 12:07:26 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xe0000001
Parameter 2 : 0xf777f925
Parameter 3 : 0xa925e830
Parameter 4 : 0x00000000
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+925
File Description : Watchdog Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini022411-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini022311-02.dmp
Crash Time : 2/23/2011 2:09:43 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xe0000001
Parameter 2 : 0xf7757925
Parameter 3 : 0xa950d830
Parameter 4 : 0x00000000
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+925
File Description : Watchdog Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini022311-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini022311-01.dmp
Crash Time : 2/23/2011 1:59:46 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xe0000001
Parameter 2 : 0xba0ec925
Parameter 3 : 0xa9f69830
Parameter 4 : 0x00000000
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+925
File Description : Watchdog Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini022311-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini022211-02.dmp
Crash Time : 2/22/2011 6:42:44 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xe0000001
Parameter 2 : 0xb9b57925
Parameter 3 : 0xa99a3830
Parameter 4 : 0x00000000
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+925
File Description : Watchdog Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini022211-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini022211-01.dmp
Crash Time : 2/22/2011 1:57:14 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xe0000001
Parameter 2 : 0xb9fd6925
Parameter 3 : 0xaae04830
Parameter 4 : 0x00000000
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+925
File Description : Watchdog Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini022211-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

#4 dc3

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Posted 07 March 2011 - 01:23 AM

watchdog.sys is a Windows file, make sure that your updates are current.

Do you have a Buffalo USB external storage device?

bfturboh.sys is the BUFFALO eco manager filter driver. You should update or reinstall the driver.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 gracetoU

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Posted 07 March 2011 - 02:48 AM

Answer to Windows Updates- Did this last week when I checked system. I only did the recommended ones. Is there others I need to pick from?
Answer Buffalo Hard Drive - Where do I find the update for the driver?

Thank you.

Edited by gracetoU, 07 March 2011 - 02:50 AM.





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