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Cannot set Internet Explorer Home Page


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#1 Guayabitos

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Posted 03 March 2011 - 06:56 PM

My MSN email was recently hijacked but I was able to reset password and correct that problem. When I signed back in to my homepage I was directed to a "guest page" that has never appeared before. I can then sign in from there and go to my original home page but am unable to change that to the default or delete the "guest page". Funny thing is both pages have the same address in the explorer address bar. I have run Spybot and Virus detection software with no problems found and then went to Hijack this. I have a log that I would like help to review before I try to correct any issues. I also checked Spybot to make sure it had not locked the homepage also. Not a serious inconvience for me but want to be sure I don't have some other malware on my computer tracking me. Any assistance would be appreciated.

Edited by Orange Blossom, 03 March 2011 - 07:21 PM.
Moved to AII. ~ OB


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#2 Blade

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Posted 04 March 2011 - 05:14 PM

Hello and :welcome: to BleepingComputer.

Let's see what we're dealing with here.

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4
  • Before we begin, you should disable any anti-malware software you have installed so it does not interfere with RKill running. This is because some anti-malware software mistakenly detects RKill as malicious. Please refer to this page if you are not sure how to disable your security software.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
***************************************************

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes Log

animinionsmalltext.gif
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#3 Guayabitos

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Posted 04 March 2011 - 06:05 PM

Thanks for the response, Blade. I followed all instructions carefully (precisely written, thank you). Nothing was found either with RKill or Malwarebytes. Following is the log you requested:
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5956

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/4/2011 3:59:30 PM
mbam-log-2011-03-04 (15-59-30).txt

Scan type: Quick scan
Objects scanned: 172179
Time elapsed: 9 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Blade

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Posted 04 March 2011 - 07:49 PM

Hello.

Let's cross check those results with another scan.

Download TFC by OldTimer to your desktop.
(TFC only cleans temp folders. It will not clean URL history, prefetch, or cookies).
Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job.
Once its finished it should automatically reboot your machine, if it doesn't, manually reboot to ensure a complete clean

NOTE:
It's normal after running TFC that the PC will be slower to boot the first time.

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.


***************************************************

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (uncheck all others):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". When logging in, log in under the account that you normally use; do NOT log in under the account titled "Admin" or "Administrator" unless this account is the one used normally.

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

~Blade


In your next reply, please include the following:
SUPERAntiSpyware Log
How is the computer running now?

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#5 Guayabitos

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Posted 05 March 2011 - 12:55 AM

Hello again Blade. Followed second set of instructions and here is the log generated by SuperAntiSpyware. No change with my original issue. I still get the mystery "guest page" with the same address as my normal home page (my.msn.com). Both pages have exact same address but the guest page opens with IE first, then I have to sign in to get to my original home page and cannot change the settings to delete the guest page or make the other page the default. What next? Guayabitos
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/04/2011 at 10:36 PM

Application Version : 4.49.1000

Core Rules Database Version : 6537
Trace Rules Database Version: 4349

Scan type : Complete Scan
Total Scan Time : 03:04:03

Memory items scanned : 220
Memory threats detected : 0
Registry items scanned : 8635
Registry threats detected : 0
File items scanned : 100891
File threats detected : 22

Adware.Tracking Cookie
C:\Documents and Settings\Client\Cookies\client@linksynergy.walmart[2].txt
C:\Documents and Settings\Client\Cookies\client@account.live[2].txt
C:\Documents and Settings\Client\Cookies\client@multimedia.foxsports[1].txt
C:\Documents and Settings\Client\Cookies\client@atdmt.combing[4].txt
C:\Documents and Settings\Client\Cookies\client@track.bestbuy[1].txt
C:\Documents and Settings\Client\Cookies\client@atdmt[2].txt
C:\Documents and Settings\Client\Cookies\client@atdmt[1].txt
C:\Documents and Settings\Client\Cookies\client@accountmanager.att[1].txt
C:\Documents and Settings\Client\Cookies\client@revsci[2].txt
C:\Documents and Settings\Client\Cookies\client@atdmt.combing[2].txt
C:\Documents and Settings\Client\Cookies\client@stats.paypal[1].txt
C:\Documents and Settings\Client\Cookies\client@ads.mexconnect[2].txt
C:\Documents and Settings\Client\Cookies\client@www.screensaver-download[1].txt
C:\Documents and Settings\Client\Cookies\client@www.windowsmedia[1].txt
C:\Documents and Settings\Client\Cookies\client@screensaver-download[1].txt
C:\Documents and Settings\Client\Cookies\client@ads.guadalajarareporter[2].txt
C:\Documents and Settings\Client\Cookies\client@atdmt.combing[3].txt
C:\Documents and Settings\Client\Cookies\client@atdmt[4].txt
C:\Documents and Settings\Client\Cookies\client@advertising[2].txt
C:\Documents and Settings\Client\Cookies\client@atdmt[3].txt
C:\Documents and Settings\Client\Cookies\client@msnbc.112.2o7[1].txt
C:\Documents and Settings\Client\Cookies\client@tacoda[1].txt

#6 Blade

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Posted 05 March 2011 - 06:47 AM

Hello.

Could you get me a screenshot of the "guest page"?

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#7 Blade

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Posted 07 March 2011 - 11:38 AM

Hello.

The image you shared with me definitely clears things up.

This is not malware. This is a case of IE not correctly automatically signing you in to your MSN account. Off the top of my head I'm unsure how to resolve this issue: you can try clearing IE settings and setting things back up, but this isn't related to setting your home page or malware. If that doesn't solve your issue I would start a new topic in Web Browsing/Email and Other Internet Applications asking for assistance. Make sure to mention that your issue has been deemed "not malware" so that you don't get sent back here.

Hope that helps.

~Blade

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#8 Guayabitos

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Posted 07 March 2011 - 12:09 PM

Blade,
Thank you for all your assistance and patience. At least I am now sure my computer is clean! Any recommendations on which of the anti spyware and malware softwares you had me try that I should use regularly? Glad I found this site, hopefully won't have to use it again. I'll post when I have corrected the problem. Guayabitos




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