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Infected with Windows Diagnostic Tool


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3 replies to this topic

#1 missblue

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Posted 03 March 2011 - 06:26 PM

Got infected with this virus, which looks and acts just like what is described in the Hard Drive Diagnostic Uninstall Guide. On starting up, it starts going through its thing, but when I ctrl-alt-delete, Task Manager button was greyed out! I got it back by booting in safe mode with command prompt and then deleting this from the registry: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\DisableTskMgr

Now I can ctrl-alt-delete and stop the popups that the malware displays, but then I am just stuck in a blank, black safe mode screen with no taskbar. I can pull up a command prompt, but no idea what to do with it. I can get back into the task manager, but nothing is running in applications, and the list of processes doesn't mean anything to me.

I'm ready to make a log, but not sure how to get the log-making files onto the computer.
Thanks in advance.

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#2 Casey_boy

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Posted 11 March 2011 - 10:38 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.

Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


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#3 missblue

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Posted 13 March 2011 - 11:10 AM

Thanks for the reply, but I already resolved the problem. I'm putting a few details here in case anyone else runs into the same thing:

I couldn't run DDS, I couldn't run anything. I had no access to the desktop, and I could not read any of the drives including USB or CD when I started in safe mode with command prompt. The only thing I was able to do was get the task manager back up and running (as described in my OP) and get the virus program to stop showing its dialogs.

I ended up making an Ultimate Windows Boot CD based on the original Windows XP Pro SP3 install disk, which was itself problematic since this is a Dell and there are special problems associated with that. Using the Ultimate Windows Boot CD I was able to get in and recover the important files to a USB drive, and then I went back to the windows install CD and wiped everything and re-installed windows.

You can close this topic.
Thanks
Blue

#4 thcbytes

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Posted 13 March 2011 - 12:17 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
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