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System Tool pop-ups and not allowing acces to Microsoft Security Essentials


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3 replies to this topic

#1 TrixieMcMinx

TrixieMcMinx

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Posted 03 March 2011 - 10:22 AM

The Desktop was being used by one of my parents and then when i came to use it, the background had changed and System Tool was saying the pc was infected and whenever i try to open Microsoft Security essentials, System Tool creates a pop-up saying that it can't allow that to open ecause it's infected.

DDS (Ver_10-12-12.02) - NTFSx86
Run by Jen at 13:55:37.77 on 03/03/2011
Internet Explorer: 8.0.6001.19019
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.2045.1176 [GMT 0:00]

AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Intel\IntelDH\CCU\AlertService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Windows\system32\rundll32.exe
C:\Program Files\Common Files\Intel\IntelDH\NMS\NMSCore\NMSCore.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\qualitymanager.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\ISSM.exe
C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\MCLServiceATL.exe
C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\mediaserver.exe
C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\Remote UI Service.exe
c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe
C:\Windows\System32\alg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\system32\Macromed\Flash\FlashUtil10e.exe
C:\Users\Jen\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\3HVICBID\Defogger[1].exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Jen\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uSearch Page = hxxp://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/
uStart Page = hxxp://www.google.co.uk/
uWindow Title = Internet Explorer provided by Dell
uSearch Bar =
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
mSearch Page = hxxp://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/
mSearch Bar = hxxp://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sb/*http://uk.docs.yahoo.com/info/bt_side.html
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
mSearchAssistant =
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
mURLSearchHooks: H - No File
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Click-to-Call BHO: {5c255c8a-e604-49b4-9d64-90988571cecb} - c:\program files\windows live\messenger\wlchtc.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Skype Plug-In: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: EpsonToolBandKicker Class: {e99421fb-68dd-40f0-b4ac-b7027cae2f1a} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
TB: EPSON Web-To-Page: {ee5d279f-081b-4404-994d-c6b60aaeba6d} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRunOnce: [aNlBfKa06300] c:\programdata\anlbfka06300\aNlBfKa06300.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [ATICustomerCare] "c:\program files\ati\aticustomercare\ATICustomerCare.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
dRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: Microsoft XML Parser for Java - file:///C:/Windows/Java/classes/xmldso.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\jen\appdata\roaming\mozilla\firefox\profiles\hjdsbnel.default\
FF - prefs.js: browser.search.selectedEngine - Secure Search
FF - prefs.js: browser.startup.homepage - hxxp://www.google.co.uk/
FF - prefs.js: keyword.URL - hxxp://uk.search.yahoo.com/search?fr=mcafee&p=
FF - prefs.js: network.proxy.type - 0
FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
FF - plugin: c:\program files\common files\motive\npMotive.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: McAfee SiteAdvisor: {B7082FAA-CB62-4872-9106-E42DD88EDE45} - c:\program files\mcafee\SiteAdvisor

============= SERVICES / DRIVERS ===============

R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2009-6-18 165264]
R1 MpKsld0cb35cc;MpKsld0cb35cc;c:\programdata\microsoft\microsoft antimalware\definition updates\{61bf2fa8-2a16-4046-b08e-88d212249973}\MpKsld0cb35cc.sys [2011-3-3 28752]
R2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2011-1-5 176128]
R2 DQLWinService;DQLWinService;c:\program files\common files\intel\inteldh\nms\adpplugins\DQLWinService.exe [2007-2-12 208896]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2008-9-29 88176]
R2 MCLServiceATL;Intel® Application Tracker;c:\program files\intel\inteldh\intel media server\shells\MCLServiceATL.exe [2007-6-27 157912]
R2 NMSCore;Intel® NMSCore;c:\program files\common files\intel\inteldh\nms\nmscore\NMSCore.exe [2007-6-27 317656]
R2 nmsunidr;UniDriver for NMS;c:\windows\system32\drivers\nmsunidr.sys [2007-2-18 5376]
R2 QualityManager;Intel® Quality Manager;c:\program files\intel\inteldh\intel media server\media server\bin\QualityManager.exe [2007-6-27 272600]
R3 amdkmdag;amdkmdag;c:\windows\system32\drivers\atikmdag.sys [2011-1-5 6789120]
R3 amdkmdap;amdkmdap;c:\windows\system32\drivers\atikmpag.sys [2011-1-5 235520]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdLH3.sys [2010-11-17 97296]
R3 IntelDH;IntelDH Driver;c:\windows\system32\drivers\IntelDH.sys [2008-4-10 5632]
R3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\drivers\MpNWMon.sys [2009-6-18 43392]
R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2010-10-24 54144]
R3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\antimalware\NisSrv.exe [2010-11-11 206360]
S3 DHTRACE;Intel® DHTrace Controller;c:\program files\common files\intel\inteldh\bin\DHTraceController.exe [2007-6-27 39640]
S4 TwonkyMedia;TwonkyMedia;c:\program files\nokia\nokia home media server\media server\twonkymedia.exe -serviceversion 0 --> c:\program files\nokia\nokia home media server\media server\TwonkyMedia.exe -serviceversion 0 [?]

=============== Created Last 30 ================

2011-03-03 13:08:46 28752 ----a-w- c:\progra~2\microsoft\microsoft antimalware\definition updates\{61bf2fa8-2a16-4046-b08e-88d212249973}\MpKsld0cb35cc.sys
2011-03-03 12:29:54 -------- d-----w- c:\progra~2\aNlBfKa06300
2011-03-03 11:59:09 5943120 ----a-w- c:\progra~2\microsoft\microsoft antimalware\definition updates\{61bf2fa8-2a16-4046-b08e-88d212249973}\mpengine.dll
2011-02-13 19:32:50 5890896 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{4d5f4da5-7f4e-4bbe-80f5-8d258b035ef1}\mpengine.dll
2011-02-11 12:00:25 -------- d-----w- c:\program files\iPod
2011-02-06 18:26:56 -------- d-----w- c:\program files\ATI Stream
2011-02-06 18:23:57 -------- d-----w- c:\program files\ATI Technologies
2011-02-06 18:23:54 -------- d-----w- c:\program files\ATI
2011-02-06 18:13:40 61511624 ----a-w- c:\users\jen\ATI driver download.exe

==================== Find3M ====================

2011-02-02 17:11:20 222080 ------w- c:\windows\system32\MpSigStub.exe
2011-01-08 08:47:50 34304 ----a-w- c:\windows\system32\atmlib.dll
2011-01-08 06:28:49 292352 ----a-w- c:\windows\system32\atmfd.dll
2011-01-05 03:03:34 17043968 ----a-w- c:\windows\system32\atioglxx.dll
2011-01-05 03:02:40 143360 ----a-w- c:\windows\system32\atiapfxx.exe
2011-01-05 03:02:28 596480 ----a-w- c:\windows\system32\aticfx32.dll
2011-01-05 02:58:42 462848 ----a-w- c:\windows\system32\ATIDEMGX.dll
2011-01-05 02:58:02 397312 ----a-w- c:\windows\system32\atieclxx.exe
2011-01-05 02:57:32 176128 ----a-w- c:\windows\system32\atiesrxx.exe
2011-01-05 02:56:20 159744 ----a-w- c:\windows\system32\atitmmxx.dll
2011-01-05 02:56:02 356352 ----a-w- c:\windows\system32\atipdlxx.dll
2011-01-05 02:55:50 278528 ----a-w- c:\windows\system32\Oemdspif.dll
2011-01-05 02:55:44 15872 ----a-w- c:\windows\system32\atimuixx.dll
2011-01-05 02:55:34 43520 ----a-w- c:\windows\system32\ati2edxx.dll
2011-01-05 02:52:20 4101632 ----a-w- c:\windows\system32\atidxx32.dll
2011-01-05 02:33:28 46080 ----a-w- c:\windows\system32\aticalrt.dll
2011-01-05 02:33:20 4162048 ----a-w- c:\windows\system32\atiumdag.dll
2011-01-05 02:33:16 44032 ----a-w- c:\windows\system32\aticalcl.dll
2011-01-05 02:32:34 1912832 ----a-w- c:\windows\system32\atiumdmv.dll
2011-01-05 02:31:52 5441024 ----a-w- c:\windows\system32\aticaldd.dll
2011-01-05 02:28:06 52736 ----a-w- c:\windows\system32\coinst.dll
2011-01-05 02:25:04 3461120 ----a-w- c:\windows\system32\atiumdva.dll
2011-01-05 02:20:08 249856 ----a-w- c:\windows\system32\atiadlxx.dll
2011-01-05 02:19:54 12800 ----a-w- c:\windows\system32\atiglpxx.dll
2011-01-05 02:19:44 27648 ----a-w- c:\windows\system32\atigktxx.dll
2011-01-05 02:18:46 30720 ----a-w- c:\windows\system32\atiuxpag.dll
2011-01-05 02:18:26 28672 ----a-w- c:\windows\system32\atiu9pag.dll
2011-01-05 02:17:40 23040 ----a-w- c:\windows\system32\atitmpxx.dll
2011-01-05 02:11:00 52736 ----a-w- c:\windows\system32\atimpc32.dll
2011-01-05 02:11:00 52736 ----a-w- c:\windows\system32\amdpcom32.dll
2010-12-31 13:57:01 2039808 ----a-w- c:\windows\system32\win32k.sys
2010-12-28 15:55:03 413696 ----a-w- c:\windows\system32\odbc32.dll
2010-12-18 06:27:04 916480 ----a-w- c:\windows\system32\wininet.dll
2010-12-18 06:22:41 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-12-18 06:22:27 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2010-12-18 06:22:11 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-12-18 06:22:11 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-12-18 05:25:26 385024 ----a-w- c:\windows\system32\html.iec
2010-12-18 04:48:39 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-12-18 04:47:11 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2010-12-14 14:49:23 1169408 ----a-w- c:\windows\system32\sdclt.exe
2010-12-07 12:16:12 51200 ----a-w- c:\windows\system32\OpenCL.dll

============= FINISH: 13:56:31.74 ===============

MSE is now running, i've completed a full scan and Rogue:Win32/Winwebsec is now appearing as a quarantined item, it advises I remove it, but does not give me the actual ability to remove it. The Icons for System Tool are no longer appearing on the tool bar and the background's back to normal. Does this mean the pc is now safe to use?

EDIT: Posts merged ~BP

Attached Files


Edited by Budapest, 03 March 2011 - 04:29 PM.


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#2 rigacci

rigacci

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Posted 10 March 2011 - 10:34 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks.

DR

#3 TrixieMcMinx

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Posted 07 April 2011 - 08:41 AM

It's all sorted now, thanks anyway :thumbsup:

#4 Casey_boy

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Posted 07 April 2011 - 10:01 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *





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