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Computer running Slow


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#1 trishmartinez

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Posted 03 March 2011 - 07:36 AM

My Desktop computer is running slow and keeps freezing up on me. It's not a perm. freeze, It just freezes for quite awhile and then lets go and well usually the next few clicks on something ends right back in another freeze. It also freezes when I'm typing it's like it stops working because somethings running and I have to click on the cursor again to make it start working again. I have cleaned my computer with my current tools , however, It is still doing it. It was much worse. It did fix some things, but obviously not all of them. Oh and I might add. Everytime I resart my computer I get an error message that says something to the effect of Runner File name, unable to run K78Mi3f2.exe It only appears when I shutdown the computer. Anyways, that is the exact file name. Anyway, I was wandering if I could get your help fixing the problems on my computer. I probably have a bunch of un needed crap on the computer. My kids have downloaded garbage over the past couple years, and I am not sure what is lagit and whats not. Any help would be great. Thanks, Trish

Oh and I am sure you need to know this as well. My computers operating system is Windows XP.

Edited by Andrew, 09 March 2011 - 07:37 PM.
Mod Edit: Pruned bumps to reset reply count - AA


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#2 boopme

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Posted 17 March 2011 - 01:43 PM

Hello, lets try to get 2 scan logs to start


Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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#3 trishmartinez

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Posted 20 March 2011 - 04:12 PM

Nothing came up on Tdsskiller and nothing on malewarebytes..

here is the malewarebytes log..

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6113

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/20/2011 2:01:40 PM
mbam-log-2011-03-20 (14-01-40).txt

Scan type: Quick scan
Objects scanned: 326505
Time elapsed: 15 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



The computer doesnt just have a slow down problem. It keeps freezing up. and the curser quits working for awhile.. And I also have alot of garbage files that I don't need. Which I probably need to remove, but I am unsure of whats important and whats not. I also think I need to prune my startup files, but again I am unsure of what to get rid of. Anyway, I await the next step... Thanks for replying to me by the way... I appriciate your help.

#4 boopme

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Posted 20 March 2011 - 05:07 PM

Hello,probably not malware. Look at this and if needed start a new topic in the XP forum.

Slow Computer/browser? Check Here First; It May Not Be Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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