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system tool and unable to run malwarebytes


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#1 blueunicorn4

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Posted 03 March 2011 - 05:26 AM

HiI have followed your directions to get rid of the system tool problem on my laptop and it worked beautifully, thank you!! My daughters computer has now become infected and when I try to run Malwarebytes it will not open, giving me the 'what programme do you want to open this file with' box and only giving the option of Adobe reader and will not allow any other options. Help!. How do I get round this to run Malwarebytes please.

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#2 quietman7

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Posted 03 March 2011 - 07:31 AM

Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. If that's the case, please refer to the suggestions provided in For those having trouble running Malwarebytes Anti-Malware for using RKill by Grinler or downloading a renamed version of mbam.exe. Important: Do not reboot your computer until after performing a scan with Malwarebyes'. A scan must be completed immediately after running RKill..

Note: You may have to make repeated attempts to use Rkill several times before it will run as some malware variants try to block it.

-- If you get an alert that RKill is infected, ignore it. The alert is a fake warning given by the rogue software which attempts to terminate tools that try to remove it. If you see such a warning, leave the warning on the screen and then run RKill again. By not closing the warning, this sometimes allows you to bypass the malware's attempt to protect itself so that RKill can perform its routine.

-- Some security tools may flag RKill as malware when renamed to iexplore.exe, explorer.exe, winlogon.exe, etc because they have definitions in place that flag reserved file names used outside their normal path. If you encounter such an alert when running Rkill, you can safely ignore it and continue to allow the program to run.
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