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During combofix scanning stage windows getting restarted.


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#1 summasumma

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Posted 02 March 2011 - 02:59 AM

I have gone through the thread titled "combo fix could not repair Windows Explorer".
I am exactly facing the same problem in machine, that is, when i ran combofix.exe it started going through stages and suddenly Windows getting restarted.
After restart, i am getting dialog saying 'windows has recovered from serious error".

Could you please help me on this?

Let me start with your questions asked before:

My OS: Windows XP SP2.
I have access to the Windows XP SP2 installation disc. But dont know where to find explorer.exe

One more problem is that, my "Task manager" is disabled.

Please help.

Thanks,
summasumma

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#2 Orange Blossom

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Posted 02 March 2011 - 10:12 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 quietman7

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Posted 03 March 2011 - 07:44 AM

As a general policy, Bleeping Computer does not offer advice on how to run ComboFix unless we asked someone to run it or if there is a problem with the computer caused by running the tool. This is because people should not be using ComboFix without being advised to do so by a trained expert (i.e. Malware Response Team) who is assisting a member deal a malware issue on that system. When issues arise due to complex malware infections, possible false detections, problems running ComboFix or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. When false detections are identified, experts have access to the developer and can report them so he can investigate, confirm and make corrections. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment.

Further, using ComboFix is only one part of the disinfection process. Preliminary scans from other tools like DDS, RSIT and GMER should be used first because they provide comprehensive logs with specific details about files, folders and registry keys which may have been modified by malware infection. Analysis of those logs allows planning an strategy for effective disinfection and a determination if using ComboFix is necessary. ComboFix was never meant to be used as a general purpose malware scanner like SuperAntispyware or Malwarebytes' Anti-Malware which scan individual drives or different folders on a computer for viruses. Please read the pinned topic ComboFix usage, Questions, Help? - Look here.

With that said, there are circumstances ComboFix will hang, crash or stall at various stages due to malware interference, failure to disable other real-time protection tools or the presence of CD Emulators (Daemon Tools, Alchohol 120%, Astroburn, AnyDVD) so that it does not complete successfully. Also, depending on how badly a system is infected, ComboFix may take longer to complete its routine than it normally does or fail to run properly. While that is not normal behavior, it is not unusual. In such cases, it is helpful to know at what stage CF stalled and to provide that information to the Helper who is assisting you so they can investigate. This is just another reason why you should only use ComboFix under supervision.

If you need assistance with a malware infection, please follow Orange Blossom's instructions.
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