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Computer crashing at start up.

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4 replies to this topic

#1 walker knight caesar

walker knight caesar

  • Members
  • 4 posts
  • Local time:11:01 PM

Posted 01 March 2011 - 11:16 PM

Hi I seem to have a problem when I start my computer up. It goes to the desktop and I am able to start a program or two. After this it will usually stop connecting to the internet(loading webpages forever). I click on the start and it goes white. A popup comes up letting me know that a process has stopped working but there is no process listed. The computer is two to three years old I was not the original owner (family friend) and it worked great for two weeks. I'm sure I downloaded something harmful or that the system might be failing, unfortunately I'm not very tech smart and can not tell what is happening. I know you guys are busy but can you help me.
Much appreciated, Walker Caesar
here is my ddr scan.

DDS (Ver_10-12-12.02) - NTFS_AMD64
Run by Yevgeniy at 22:44:40.02 on Tue 03/01/2011
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_23
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.4091.2455 [GMT -5:00]

AV: avast! Antivirus *Enabled/Updated* {C37D8F93-0602-E43C-40AA-47DAD597F308}
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: avast! Antivirus *Enabled/Updated* {781C6E77-2038-EBB2-7A1A-7CA8AE10B9B5}
SP: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\AVG\AVG10\avgwdsvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\AVG\AVG10\avgnsa.exe
C:\Program Files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files (x86)\AVG\AVG10\avgemca.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\AVG\AVG10\avgcsrva.exe

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = <local>
mURLSearchHooks: H - No File
mURLSearchHooks: H - No File
TB: {9D425283-D487-4337-BAB6-AB8354A81457} - No File
TB: {BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC} - No File
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
uRun: [WebcamMaxAutoRun] "C:\Program Files (x86)\WebcamMax\WebcamMax.exe" -a
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
mRun: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: &Verzenden naar OneNote - C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105
IE: E&xporteren naar Microsoft Excel - C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} - hxxp://support.dell.com/systemprofiler/DellSystemLite.CAB
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - C:\Program Files (x86)\Belarc\Advisor\System\BAVoilaX.dll
BHO-X64: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG10\avgssiea.dll
BHO-X64: WormRadar.com IESiteBlocker.NavFilter - No File
TB-X64: {9D425283-D487-4337-BAB6-AB8354A81457} - No File
TB-X64: {BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC} - No File
TB-X64: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File

================= FIREFOX ===================

FF - ProfilePath - C:\Users\Yevgeniy\AppData\Roaming\Mozilla\Firefox\Profiles\8xir8dkf.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com
FF - component: C:\Program Files (x86)\AVG\AVG10\Firefox\components\avgssff.dll
FF - component: C:\Program Files (x86)\Mozilla Firefox\extensions\{AB2CE124-6272-4b12-94A9-7303C7397BD1}\components\SkypeFfComponent.dll
FF - component: C:\Users\Yevgeniy\AppData\Roaming\Mozilla\Firefox\Profiles\8xir8dkf.default\extensions\{bf7380fa-e3b4-4db2-af3e-9d8783a45bfc}\components\RadioWMPCoreGecko19.dll
FF - component: C:\Users\Yevgeniy\AppData\Roaming\Mozilla\Firefox\Profiles\8xir8dkf.default\extensions\engine@conduit.com\components\RadioWMPCoreGecko19.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdnupdater2.dll
FF - plugin: C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll
FF - plugin: C:\ProgramData\NexonUS\NGM\npNxGameUS.dll
FF - plugin: C:\Users\Yevgeniy\AppData\Local\Google\Update\\npGoogleOneClick8.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - C:\Program Files (x86)\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Skype extension: {AB2CE124-6272-4b12-94A9-7303C7397BD1} - C:\Program Files (x86)\Mozilla Firefox\extensions\{AB2CE124-6272-4b12-94A9-7303C7397BD1}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
FF - Ext: cacaoweb: cacaoweb@cacaoweb.org - %profile%\extensions\cacaoweb@cacaoweb.org
FF - Ext: Personas: personas@christopher.beard - %profile%\extensions\personas@christopher.beard
FF - Ext: Tab Counter: tabcounter@morac - %profile%\extensions\tabcounter@morac
FF - Ext: 1-Click YouTube Video Downloader: YoutubeDownloader@PeterOlayev.com - %profile%\extensions\YoutubeDownloader@PeterOlayev.com
FF - Ext: FlashGot: {19503e42-ca3c-4c27-b1e2-9cdb2170ee34} - %profile%\extensions\{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}
FF - Ext: Stop Autoplay: {2e61e246-e640-4c56-b1ed-f146dbed48cd} - %profile%\extensions\{2e61e246-e640-4c56-b1ed-f146dbed48cd}
FF - Ext: Stop Autoplay: {2e61e246-e640-4c56-b1ed-f146dbed48cd} - %profile%\extensions\{2e61e246-e640-4c56-b1ed-f146dbed48cd}
FF - Ext: NoScript: {73a6fe31-595d-460b-a920-fcc0f8843232} - %profile%\extensions\{73a6fe31-595d-460b-a920-fcc0f8843232}
FF - Ext: Adblock Plus: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} - %profile%\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
FF - Ext: Tab Mix Plus: {dc572301-7619-498c-a57d-39143191b318} - %profile%\extensions\{dc572301-7619-498c-a57d-39143191b318}
FF - Ext: DownThemAll!: {DDC359D1-844A-42a7-9AA1-88A850A938A8} - %profile%\extensions\{DDC359D1-844A-42a7-9AA1-88A850A938A8}
FF - Ext: Conduit Engine : engine@conduit.com - %profile%\extensions\engine@conduit.com
FF - Ext: uTorrentBar Community Toolbar: {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - %profile%\extensions\{bf7380fa-e3b4-4db2-af3e-9d8783a45bfc}
FF - Ext: AVG Safe Search: {3f963a5b-e555-4543-90e2-c3908898db71} - C:\Program Files (x86)\AVG\AVG10\Firefox

FF - user.js: network.protocol-handler.warn-external.dnupdate - false
============= SERVICES / DRIVERS ===============

R0 AVGIDSEH;AVGIDSEH;C:\Windows\System32\drivers\AVGIDSEH.sys [2010-9-13 27216]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2010-9-7 30288]
R0 Lbd;Lbd;C:\Windows\System32\drivers\Lbd.sys [2009-9-17 68640]
R1 aswSP;aswSP;C:\Windows\System32\drivers\aswSP.sys [2011-1-31 273488]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2010-12-8 308304]
R1 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2010-9-7 41040]
R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2010-11-12 382032]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2010-5-27 203264]
R2 aswFsBlk;aswFsBlk;C:\Windows\System32\drivers\aswFsBlk.sys [2011-1-31 20560]
R2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\aswMonFlt.sys [2011-1-31 62032]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\Alwil Software\Avast5\AvastSvc.exe [2011-1-31 40384]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe [2011-1-6 6128720]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG10\avgwdsvc.exe [2010-10-22 265400]
R2 cpuz134;cpuz134;C:\Windows\System32\drivers\cpuz134_x64.sys [2010-10-11 21480]
R3 amdkmdag;amdkmdag;C:\Windows\System32\drivers\atikmdag.sys [2010-5-27 6856192]
R3 amdkmdap;amdkmdap;C:\Windows\System32\drivers\atikmpag.sys [2010-5-27 264192]
R3 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\AVGIDSDriver.sys [2010-8-3 157264]
R3 AVGIDSFilter;AVGIDSFilter;C:\Windows\System32\drivers\AVGIDSFilter.sys [2010-8-3 35920]
R3 btusbflt;Bluetooth USB Filter;C:\Windows\System32\drivers\btusbflt.sys [2010-4-14 54824]
R3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\System32\drivers\netw5v64.sys [2009-6-10 5434368]
R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk62x64.sys [2009-6-10 389120]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;C:\Program Files (x86)\AVG\AVG10\Toolbar\ToolbarBroker.exe --> C:\Program Files (x86)\AVG\AVG10\Toolbar\ToolbarBroker.exe [?]
S3 BVRPMPR5a64;BVRPMPR5a64 NDIS Protocol Driver;C:\Windows\System32\drivers\BVRPMPR5a64.SYS [2010-10-21 35840]
S3 PS3 Media Server;PS3 Media Server;C:\Program Files (x86)\PS3 Media Server\win32\service\wrapper.exe [2008-8-17 217088]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2010-4-19 50688]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-6-3 1255736]
S4 ahcix64;ahcix64;C:\Windows\System32\drivers\ahcix64.sys [2008-8-4 146944]
S4 mv61xx;mv61xx;C:\Windows\System32\drivers\mv61xx.sys [2008-8-4 163736]

=============== Created Last 30 ================

2011-02-28 23:46:05 -------- d-----w- C:\Program Files (x86)\SplitMediaLabs
2011-02-28 23:38:25 -------- d-----w- C:\Users\Yevgeniy\AppData\Roaming\WebcamMax
2011-02-28 23:38:25 -------- d-----w- C:\PROGRA~3\WebcamMax
2011-02-28 23:29:59 -------- d-----w- C:\Program Files (x86)\WebcamMax
2011-02-25 16:03:10 367104 ----a-w- C:\Windows\System32\wcncsvc.dll
2011-02-25 16:03:10 276992 ----a-w- C:\Windows\SysWow64\wcncsvc.dll
2011-02-24 15:43:48 662528 ----a-w- C:\Windows\System32\XpsPrint.dll
2011-02-24 15:43:48 475648 ----a-w- C:\Windows\System32\XpsGdiConverter.dll
2011-02-24 15:43:48 442880 ----a-w- C:\Windows\SysWow64\XpsPrint.dll
2011-02-24 15:43:48 288256 ----a-w- C:\Windows\SysWow64\XpsGdiConverter.dll
2011-02-12 15:52:19 -------- d-----w- C:\Users\Yevgeniy\AppData\Local\SCE
2011-02-09 21:11:25 -------- d-----w- C:\Program Files (x86)\ATI Stream
2011-02-09 04:57:52 5510528 ----a-w- C:\Windows\System32\ntoskrnl.exe
2011-02-09 04:57:52 3901824 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2011-02-09 04:57:52 1739176 ----a-w- C:\Windows\System32\ntdll.dll
2011-02-09 04:57:52 1293120 ----a-w- C:\Windows\SysWow64\ntdll.dll
2011-02-09 04:57:51 3957120 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2011-02-09 04:56:57 3127808 ----a-w- C:\Windows\System32\win32k.sys
2011-02-09 04:55:53 982912 ----a-w- C:\Windows\System32\drivers\dxgkrnl.sys
2011-02-09 04:55:53 265088 ----a-w- C:\Windows\System32\drivers\dxgmms1.sys
2011-02-09 04:55:53 144384 ----a-w- C:\Windows\System32\cdd.dll
2011-02-09 04:52:18 612352 ----a-w- C:\Windows\System32\vbscript.dll
2011-02-09 04:52:18 428032 ----a-w- C:\Windows\SysWow64\vbscript.dll
2011-02-09 04:50:08 714752 ----a-w- C:\Windows\System32\kerberos.dll
2011-02-09 04:50:08 541184 ----a-w- C:\Windows\SysWow64\kerberos.dll
2011-02-09 04:48:39 214016 ----a-w- C:\Windows\System32\winsrv.dll
2011-01-31 20:02:22 -------- d-----w- C:\Users\Yevgeniy\AppData\Roaming\Webroot
2011-01-31 19:44:04 62032 ----a-w- C:\Windows\System32\drivers\aswMonFlt.sys
2011-01-31 19:43:47 38848 ----a-w- C:\Windows\avastSS.scr
2011-01-31 19:43:45 -------- d-----w- C:\PROGRA~3\Alwil Software
2011-01-31 16:35:07 -------- d--h--w- C:\$AVG
2011-01-31 16:24:58 -------- d-----w- C:\Users\Yevgeniy\AppData\Local\AVG Security Toolbar
2011-01-31 16:13:28 -------- d-----w- C:\Users\Yevgeniy\AppData\Roaming\AVG10
2011-01-31 16:12:38 -------- d--h--w- C:\PROGRA~3\Common Files
2011-01-31 16:12:27 -------- d-----w- C:\PROGRA~3\AVG Security Toolbar
2011-01-31 16:12:10 -------- d-----w- C:\Windows\SysWow64\drivers\AVG
2011-01-31 16:10:59 -------- d-----w- C:\Windows\System32\drivers\AVG
2011-01-31 16:10:59 -------- d-----w- C:\PROGRA~3\AVG10
2011-01-31 16:08:54 -------- d-----w- C:\Program Files (x86)\AVG
2011-01-31 16:04:29 -------- d-----w- C:\PROGRA~3\MFAData
2011-01-31 16:04:17 -------- d-----w- C:\Program Files\CCleaner
2011-01-31 15:05:03 -------- d-----w- C:\inetpub

==================== Find3M ====================

2011-01-07 08:06:50 46080 ----a-w- C:\Windows\System32\atmlib.dll
2011-01-07 07:27:11 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll
2011-01-07 05:49:20 366080 ----a-w- C:\Windows\System32\atmfd.dll
2011-01-07 05:33:11 294400 ----a-w- C:\Windows\SysWow64\atmfd.dll
2010-12-21 06:16:27 97280 ----a-w- C:\Windows\System32\wscsvc.dll
2010-12-21 06:16:27 62976 ----a-w- C:\Windows\System32\wscapi.dll
2010-12-21 06:16:14 442880 ----a-w- C:\Windows\System32\winhttp.dll
2010-12-21 06:16:14 1197056 ----a-w- C:\Windows\System32\wininet.dll
2010-12-21 06:16:09 258048 ----a-w- C:\Windows\System32\WebClnt.dll
2010-12-21 06:15:55 264192 ----a-w- C:\Windows\System32\upnp.dll
2010-12-21 06:15:31 15360 ----a-w- C:\Windows\System32\slwga.dll
2010-12-21 06:13:03 2003968 ----a-w- C:\Windows\System32\msxml6.dll
2010-12-21 06:13:03 1880576 ----a-w- C:\Windows\System32\msxml3.dll
2010-12-21 06:10:22 100864 ----a-w- C:\Windows\System32\davclnt.dll
2010-12-21 05:38:24 51200 ----a-w- C:\Windows\SysWow64\wscapi.dll
2010-12-21 05:38:22 981504 ----a-w- C:\Windows\SysWow64\wininet.dll
2010-12-21 05:38:22 350720 ----a-w- C:\Windows\SysWow64\winhttp.dll
2010-12-21 05:38:21 204800 ----a-w- C:\Windows\SysWow64\WebClnt.dll
2010-12-21 05:38:19 204288 ----a-w- C:\Windows\SysWow64\upnp.dll
2010-12-21 05:38:16 14336 ----a-w- C:\Windows\SysWow64\slwga.dll
2010-12-21 05:36:17 1389568 ----a-w- C:\Windows\SysWow64\msxml6.dll
2010-12-21 05:36:16 1236992 ----a-w- C:\Windows\SysWow64\msxml3.dll
2010-12-21 05:34:12 80384 ----a-w- C:\Windows\SysWow64\davclnt.dll
2010-12-18 06:11:41 57856 ----a-w- C:\Windows\System32\licmgr10.dll
2010-12-18 05:29:40 44544 ----a-w- C:\Windows\SysWow64\licmgr10.dll
2010-12-18 04:55:03 482816 ----a-w- C:\Windows\System32\html.iec
2010-12-18 04:20:55 386048 ----a-w- C:\Windows\SysWow64\html.iec
2010-12-18 04:13:40 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
2010-12-18 03:47:59 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2010-12-08 09:12:36 308304 ----a-w- C:\Windows\System32\drivers\avgldx64.sys
2010-12-07 17:17:20 51200 ----a-w- C:\Windows\SysWow64\OpenCL.dll
2010-12-07 17:15:30 52736 ----a-w- C:\Windows\System32\OpenCL.dll

============= FINISH: 22:45:14.38 ===============

Sorry I didn't know that I was supposed to put it removal logs. Thanks for redirecting me.
As you can see I'm new to this.

EDIT: Posts merged ~BP

Attached Files

Edited by walker knight caesar, 02 March 2011 - 04:24 PM.
Moved from Win 7 to Malware Removal Logs.

BC AdBot (Login to Remove)


#2 walker knight caesar

walker knight caesar
  • Topic Starter

  • Members
  • 4 posts
  • Local time:11:01 PM

Posted 04 March 2011 - 03:15 PM

It's been three days if you guys can't help me it's fine, keep up the good work.



While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our MRT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the MRT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a few more days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 05 March 2011 - 06:55 PM.

#3 rigacci



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Posted 06 March 2011 - 05:21 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log



#4 walker knight caesar

walker knight caesar
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Posted 07 March 2011 - 08:53 PM

Hey, Thanks for the response! I have found the solution after some digging on these forums. something about icons not being icons or something or another. Well thanks for your guy's help anyway.

#5 thcbytes


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Posted 07 March 2011 - 09:45 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
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