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Connectivity Issues


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5 replies to this topic

#1 coltfan

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Posted 01 March 2011 - 08:34 PM

After recently resetting my router because of a google redirect virus I can no longer connect to the internet with my desktop through the wall port. I can connect my laptop through the wireless router network. I can connect my desktop through the router if I run a cable straight to it. However, when I run the cable from the router to the motherboard (instead of directly to the desktop)and then plug a cable from the desktop to the wall jack - I get no connectivity. Before I had the google redirect virus and reset the router, I could connect through the wall jack.

Thanks for any help.

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#2 etaf

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Posted 03 March 2011 - 01:47 PM

lets see an ipconfig /all
you could also try a tcp/ip reset - often useful following a virus - I assume the virus has been completely removed


------------------------------------------------------------------------
{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------
------------------------------------------------------------------------

TCP/IP stack repair options for use with Vista/Windows 7.

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Note: Type only the text in bold for the following commands.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.

If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.


Post back the results here - we need to know these commands worked correctly
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

------------------------------------------------------------------------

TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.

Post back the results here
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------
ETAF

#3 coltfan

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Posted 06 March 2011 - 05:40 PM

Here you go:


Windows IP Configuration



Host Name . . . . . . . . . . . . : Manning

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : lv.cox.net



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : lv.cox.net

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-16-EC-C7-B1-3B

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.100

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 68.105.28.12

68.105.29.12

68.105.28.11

Lease Obtained. . . . . . . . . . : Sunday, March 06, 2011 1:58:34 PM

Lease Expires . . . . . . . . . . : Monday, March 07, 2011 1:58:34 PM

Here's the other log:


Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\HP_Administrator>netsh int ip reset reset.log


C:\Documents and Settings\HP_Administrator>netsh winsock reset catalog

Sucessfully reset the Winsock Catalog.
You must restart the machine in order to complete the reset.


C:\Documents and Settings\HP_Administrator>

#4 etaf

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Posted 07 March 2011 - 06:36 AM

would you try the following

1) Safemode with networking - keep tapping F8 as the PC starts a menu appears choose - Safemode with networking - does that work ?
2) post back the settings in - Control panel > internet options> connections tab> lan setting button > whats there
3) post back the following ipconfig /all and PING tests when its working and then repeat when it disconnects - tell us if it does not disconnect long enough to do the tests - details all below
4) Do you have a security suite / firewall on the PC now and ever in the past, something like Norton , Mcafee etc


------------------------------------------------------------------------
{Ping Tests}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping 192.168.1.1
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------
ETAF

#5 coltfan

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Posted 08 March 2011 - 02:09 AM

Safemode with network does not work. I can connect to the internet if I run a cable directly from my router to my PC but if I try to run a cable from the router to my motherboard and connect my PC to the wall port, I get no connection. PC says "a network cable is unplugged." Here are the results of the tests you wanted. Lan Settings have nothing checked.

Tests run while PC is connected directly to the router and not the wall port:


Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\HP_Administrator>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Manning
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lv.cox.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : lv.cox.net
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-16-EC-C7-B1-3B
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.105.28.12
68.105.29.12
68.105.28.11
Lease Obtained. . . . . . . . . . : Monday, March 07, 2011 10:31:12 PM
Lease Expires . . . . . . . . . . : Tuesday, March 08, 2011 10:

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\HP_Administrator>Ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\HP_Administrator>Ping google.com

Pinging google.com [74.125.224.179] with 32 bytes of data:

Reply from 74.125.224.179: bytes=32 time=14ms TTL=57
Reply from 74.125.224.179: bytes=32 time=14ms TTL=57
Reply from 74.125.224.179: bytes=32 time=13ms TTL=57
Reply from 74.125.224.179: bytes=32 time=13ms TTL=57

Ping statistics for 74.125.224.179:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 14ms, Average = 13ms

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\HP_Administrator>Ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:

Reply from 209.183.226.152: bytes=32 time=73ms TTL=53
Reply from 209.183.226.152: bytes=32 time=81ms TTL=53
Reply from 209.183.226.152: bytes=32 time=73ms TTL=53
Reply from 209.183.226.152: bytes=32 time=72ms TTL=53

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 72ms, Maximum = 81ms, Average = 74ms


Tests run when PC is connected to wall port - no internet:

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\HP_Administrator>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Manning
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-16-EC-C7-B1-3B
Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\HP_Administrator>Ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\HP_Administrator>Ping google.com
Ping request could not find host google.com. Please check the name and try again
.
Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\HP_Administrator>Ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

#6 etaf

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Posted 08 March 2011 - 05:10 AM

sounds like the wall socket and cable is faulty - nothing wrong with the ethernet connection on the PC and it access internet
When on the wall socket you dont get an IP
I would check the cabling and connections all out right up to the router
ETAF




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