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3 replies to this topic

#1 User Nameamathus

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Posted 01 March 2011 - 02:00 PM

i have downloaded malwarebytes and every time i try to update i keep getting error i have also downloaded other addware programs and they will not update either can anybody help

Edited by hamluis, 01 March 2011 - 03:43 PM.
Moved from External Hardware to Am I Infected.

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#2 techextreme


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Posted 01 March 2011 - 03:39 PM

Can you give us the specific errors you are receiving from Malwarebytes please?

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#3 User Nameamathus

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Posted 01 March 2011 - 05:15 PM

when i try to up date it says an error occurred please report this error code to our support team program error updating (12029,0) win http send request

#4 quietman7


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Posted 01 March 2011 - 10:29 PM

Some types of malware will target Malwarebytes and prevent it from updating itself which can result in various error codes.

If malware is blocking you from updating, then manually download the database definitions from one of the following locations (they may not be the most current as manual updates are behind in version level compared to updates from within the program) and just double-click on mbam-rules.exe to install:If necessary download mbam-rules.exe from another computer, save to a USB stick or CD, transfer it to the infected machine and then install.

Note: Malwarebytes Anti-Malware database definitions file (mbam-rules.exe]) is not updated daily. Another way to get the most current definitions if you're having problems updating through the program's interface or have already manually downloaded the latest definitions, is to do the following:

Install MBAM on a clean computer, launch the program and update through MBAM's interface. Copy this definitions file (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP,Windows 2000, 2003: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista, Windows 7, 2008: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware

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