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Help! Fake windows security centre


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#1 Farrah2

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Posted 01 March 2011 - 08:23 AM

Hello
I think I've got a rogue/fake Windows Security Centre situation on my computer. I tried to run my Malwarebyte's Anti Malware and Micorsoft Security essentails but they were both incredibly slower than normal and I have given up, I think it's actually affected their capacity to run properly.

Anyone have a fix for getting rid of the fake Windows Security Centre?

thank you.

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#2 boopme

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Posted 01 March 2011 - 05:16 PM

Hello and welcome..
Let's try this way..

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Farrah2

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Posted 04 March 2011 - 08:43 AM

Thanks for your help. Suprisingly, there wasn't much malicious software besides some tracking cookies. I'm really surprised as I got pop ups from 'Windows Security Centre' saying my computer has been infected. I was sceptical as I had to clean Personal Internet Security 2011 off my friend's computer not long ago so I know there are rogue programs out there. When I researched this, I found that the windows security centre thing is another such rogue program. Anyway I've pasted the Logs as per the instructions:

SUPERAntiSpyware Log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/05/2011 at 00:00 AM

Application Version : 4.49.1000

Core Rules Database Version : 6530
Trace Rules Database Version: 4342

Scan type : Complete Scan
Total Scan Time : 01:15:02

Memory items scanned : 422
Memory threats detected : 0
Registry items scanned : 8049
Registry threats detected : 0
File items scanned : 171206
File threats detected : 22

Adware.Tracking Cookie
acvs.mediaonenetwork.net [ C:\Users\Farrah\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\M5CK3RPY ]
cdn.insights.gravity.com [ C:\Users\Farrah\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\M5CK3RPY ]
cdn4.specificclick.net [ C:\Users\Farrah\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\M5CK3RPY ]
ds.serving-sys.com [ C:\Users\Farrah\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\M5CK3RPY ]
ia.media-imdb.com [ C:\Users\Farrah\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\M5CK3RPY ]
insight.randomhouse.com [ C:\Users\Farrah\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\M5CK3RPY ]
interclick.com [ C:\Users\Farrah\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\M5CK3RPY ]
m1.2mdn.net [ C:\Users\Farrah\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\M5CK3RPY ]
media.jambocast.com [ C:\Users\Farrah\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\M5CK3RPY ]
media.mtvnservices.com [ C:\Users\Farrah\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\M5CK3RPY ]
media.perthnow.com.au [ C:\Users\Farrah\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\M5CK3RPY ]
media.scanscout.com [ C:\Users\Farrah\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\M5CK3RPY ]
media.socialvibe.com [ C:\Users\Farrah\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\M5CK3RPY ]
media1.break.com [ C:\Users\Farrah\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\M5CK3RPY ]
rmd.atdmt.com [ C:\Users\Farrah\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\M5CK3RPY ]
secure-us.imrworldwide.com [ C:\Users\Farrah\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\M5CK3RPY ]
static.2mdn.net [ C:\Users\Farrah\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\M5CK3RPY ]
udn.specificclick.net [ C:\Users\Farrah\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\M5CK3RPY ]
www.naiadsystems.com [ C:\Users\Farrah\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\M5CK3RPY ]
C:\Users\Farrah\AppData\Roaming\Microsoft\Windows\Cookies\Low\farrah@ads.bleepingcomputer[2].txt
C:\Users\Farrah\AppData\Roaming\Microsoft\Windows\Cookies\Low\farrah@collective-media[1].txt
C:\Users\Farrah\AppData\Roaming\Microsoft\Windows\Cookies\Low\farrah@in.getclicky[1].txt



MBAM Log:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5950

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19019

5/03/2011 12:33:41 AM
mbam-log-2011-03-05 (00-33-41).txt

Scan type: Quick scan
Objects scanned: 149566
Time elapsed: 6 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 boopme

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Posted 04 March 2011 - 01:45 PM

Sometimes the longer its on the more it attracts or they just may have had more to start with.. Let's just do an online scan an be certain there is nothing else.

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer,Opera or Firefox to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Farrah2

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Posted 05 March 2011 - 12:02 PM

Thamks for your help. ESET didn't find anything.

Here are the contents of the log.txt file:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6425
# api_version=3.0.2
# EOSSerial=ee90d0722a90fb449e513fd509c6cf88
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2011-03-05 03:28:02
# local_time=2011-03-06 02:28:02 (+1000, AUS Eastern Daylight Time)
# country="Australia"
# lang=1033
# osver=6.0.6002 NT Service Pack 2
# compatibility_mode=5892 16776574 100 100 828769 136862459 0 0
# compatibility_mode=8192 67108863 100 0 3415 3415 0 0
# scanned=180825
# found=0
# cleaned=0
# scan_time=5551

#6 boopme

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Posted 06 March 2011 - 08:22 PM

Looks good here now. If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Farrah2

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Posted 07 March 2011 - 05:24 AM

Thanks, I will follow the instructions. Another question: I just read the page on tips for keeping your computer safe. It recommends SpywareBlaster. Is SUPERAntiSpyware ok instead? Or do I also need SpywareBlaster?

I also noted it said to avoid attachments that have .exe in the file name. Does this apply to all instances? For example I just googled info on Internet Explorer 7 and a website seems to be using .exe files as part of its instructions for getting IE7 up and running: http://tredosoft.com/IE7_standalone

Your advice appreciated.

#8 boopme

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Posted 07 March 2011 - 09:50 PM

Farah if you use the Paid SUPER than yes as it will be active (live).

I also noted it said to avoid attachments that have .exe in the file name. Does this apply to all instances? No,if you get an email from a trusted source like MSFT or an update to a product you bought or registered and it comes from that company they are OK.
If a friend sends you a link you should see if it says "scanned". Or save it to the desktop and the scan it your self with your AV or Super or MBAM before you open it.

I hope i made that clear,if not let me know.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Farrah2

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Posted 11 March 2011 - 08:13 AM

I tried to follow the system restore instructions but my pop up box says something different (I am using the Vista instructions). In the System Properties screen instead of Vista being ticked I have a tick in 'Local Disk © System'. There is no Vista tick box at all. beneath that it says Restore Point Creation Disabled by Group Policy.

I have been trying to paste a screen dump here but it's not pasting.

#10 boopme

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Posted 11 March 2011 - 08:33 PM

Hello... b]Vista Users[/b] can refer to these links: Create a New Restore Point and Disk Cleanup.

Edited by boopme, 11 March 2011 - 08:33 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Farrah2

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Posted 12 March 2011 - 03:16 AM

Hi. Those are the same instructions I was following. I don't get the same information on my pop up boxes and am unable to follow the instructions.




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