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In need of some advice please


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#1 traceyb

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Posted 28 February 2011 - 07:14 PM


Hello, im new here and I hope I am posting in the correct section? I'm quite lost.
I have a Sony Vaio laptop and don't know very much about pc's, I rarely use the internet on my laptop.
The operating system is windows 7.
Over the weekend I got a pop up asking me to upgrade my java so i clicked ok, my computer then threw alot of pop-ups up saying I needed to buy some programme.
The malware wasnt allowing me to connect to the internet so I had to use a friends pc, i searched on googled and discovered that I was infected with some malware called windows 7 anti virus 2011 alert. A recommendation was for me to put rkill on to a flash drive and then use it on my infected computer ( because I wasnt able to access internet explorer myself < the malware was blocking it.
After uploading rkill to the flashdrive I used it on my laptop and it worked wonders! I am very gratefull.I then ran malware bytes which quaranteed some trojans.
Althought I think I have cleaned my pc I am left with some problems.
1) The explorer icon that was on my desktop dissapeared and I am unsure how to get it back?
2) I get regular emails from work, often these contain links which I know are safe but since I have used rkill , my pc isnt allowing me to click any links in windows mail, when i try to it says application not found?
3) my pc is now running extremely slow and roughly around every 5 minutes it freezes for a minute.
4) whenever I type a search in google the results used to come back very quickly, now it can take up to 10 minutes and usually it just times out and says page cannot be found.
I have been told that reformatting could be the best solution?


Is there any other solutions?

Any help would be appreciated.

Tracey.

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#2 boopme

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Posted 28 February 2011 - 11:43 PM

Hello tracey and welcome. I believe we are still infected.

Please post that last log.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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