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restart with bluescreen


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3 replies to this topic

#1 saranga

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Posted 28 February 2011 - 12:54 PM

i have hp i5 laptop.after it started it will automatically restart with blue screen.i ll atached photo of blue screen.any one can help me.

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#2 Allan

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Posted 28 February 2011 - 02:19 PM

Can you get into Windows? if so, do the following:

1) Go to System Properties - Advanced - Startup & Recovery Settings and uncheck "automatically restart"

2) Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 saranga

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Posted 01 March 2011 - 12:59 PM

thanks for rply me.
unfortunately now it is unable to do what u said.because now it is suddeny shut down.os is win7.onece i got helth report under perfomence.it was checked all things in pc.it says all other checked passed.but there was one faliure in hardware checked.futher i saw about this.it says plug and play device drivers problem.now wht can i do?

#4 Capt.Jack Sparrow

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Posted 01 March 2011 - 05:00 PM

Hi there,

Are you able to Login under Safe Mode ?
Captain_MVP
Microsoft MVP - Windows Expert(IT-Pro)




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