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Openoffice and Microsoft Office crash on "open" and "save"


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41 replies to this topic

#1 indiblue

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Posted 28 February 2011 - 10:57 AM

Hi everyone,

I've been having serious problems with my laptop recently. I'm running windows vista 32-bit. The problem started when I went to save a file in both powerpoint and word. Both programs crash as soon as I try and save something. I then tried to open a file and both crashed again. I downloaded openoffice and the exact same problem occurs with that program. That tells me that I have some virus that I can't find. I ran microsoft security essentials and it removed "TrojanClicker:Win32/Yabector.gen" and "Trojan:Win32/Meredrop."

I've been all over the internet looking for a solution but nothing seems to remedy the problem. I've ran chkdsk utility on the hard drive, I've tried deleting the "data" and "options" folders in the registry. Uninstalling and reinstalling does nothing as well. I'm stuck at the moment. I finally ran HiJackThis.

When I try and scan I get an error message saying,

"For some reason your system denied write access to the Hosts file."

I click OK and when the test is complete I get another error message saying,

"Cannot find the C:\Program Files\Trend Micro\HiJackThis\hijackthis.log file."

So, since I don't have a log file, I took some screen shots instead. I hope these give you some information.

Posted Image

Posted Image

Posted Image

Any help would be greatly appreciated as I'm a college student and I really can't be without word or powerpoint. Thank you.

EDIT: Please be patient. There are over 130 unanswered topics in this forum at present and the current average wait time to receive help is 5 days. ~BP

Edited by Budapest, 28 February 2011 - 04:48 PM.


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#2 Casey_boy

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Posted 08 March 2011 - 08:30 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.

Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


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#3 indiblue

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Posted 09 March 2011 - 01:50 AM

The delay is no problem at all. Thanks a lot for getting back to me. My operating system is Windows 7, Service Pack 2, 32-bit. I don't have the Windows CD available as I'm studying abroad in Europe currently. I'll run the scans you mentioned as soon as I can. My class is traveling at the moment and I have limited time to work on the computer. I'll post back with the results on friday at the latest. Again, thank you very much.

#4 Elise

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Posted 11 March 2011 - 01:27 PM

Hello, and sorry for the delay.

Where did you get Windows 7 service Pack 2? :o Service pack 1 only came out recently.

When ready, please post me the logs.

regards, Elise


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#5 indiblue

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Posted 11 March 2011 - 10:38 PM

Haha it must have been late when i posted that. I meant to say Windows Vista, SP2. Thanks for catching that.

So I tried running the GMER log and the first time it gave me a blue screen. I tried it a second time and the program crashed. Not sure whats going on with it. For now, I have the DDS log.

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by aksmit08 at 4:31:30.20 on Sat 03/12/2011
Internet Explorer: 8.0.6001.19019 BrowserJavaVersion: 1.6.0_23
Microsoft® Windows Vista™ Ultimate 6.0.6002.2.1252.1.1033.18.3581.2051 [GMT 1:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\nvvsvc.exe
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\CSR\Vista Profile Pack\BthFilterHelper.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\dlbtcoms.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\STacSV.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Windows\system32\dllhost.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Dell\QuickSet\NicConfigSvc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\dllhost.exe
C:\Windows\System32\msdtc.exe
C:\Program Files\Wave Systems Corp\Services Manager\DocMgr\bin\WavXDocMgr.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\sttray.exe
C:\Program Files\Wave Systems Corp\SecureUpgrade.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Dell Photo AIO Printer 922\DLBTmon.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\iTunes\iTunesHelper.exe
c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\ProgramData\Macrovision\FLEXnet Connect\6\ISUSPM.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\SugarSync\SugarSyncManager.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Windows\System32\bcmwltry.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Apoint\ApMsgFwd.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\taskeng.exe
C:\Windows\system32\sdclt.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Users\aksmit08\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\aksmit08\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\aksmit08\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\aksmit08\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\aksmit08\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\aksmit08\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\aksmit08\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=5080624
uWindow Title = Internet Explorer provided by Dell
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: AOLTBSearch Class: {ea756889-2338-43db-8f07-d1ca6fb9c90d} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
mURLSearchHooks: AOLTBSearch Class: {ea756889-2338-43db-8f07-d1ca6fb9c90d} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: AOL Toolbar Launcher: {7c554162-8cb7-45a4-b8f4-8ea1c75885f9} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.6209.1142\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: AIM Toolbar: {de9c389f-3316-41a7-809b-aa305ed9d922} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [Aim6]
uRun: [AdobeBridge]
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [ISUSPM] "c:\programdata\macrovision\flexnet connect\6\ISUSPM.exe" -scheduler
uRun: [Google Update] "c:\users\aksmit08\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [SugarSync] "c:\program files\sugarsync\SugarSyncManager.exe" -startInTray -usedelay=true
mRun: [<NO NAME>]
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [WavXMgr] c:\program files\wave systems corp\services manager\docmgr\bin\WavXDocMgr.exe
mRun: [SwitchBoard] c:\program files\common files\adobe\switchboard\SwitchBoard.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [SigmatelSysTrayApp] sttray.exe
mRun: [SecureUpgrade] c:\program files\wave systems corp\SecureUpgrade.exe
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [nwiz] nwiz.exe /install
mRun: [NVHotkey] rundll32.exe c:\windows\system32\nvHotkey.dll,Start
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [Nikon Transfer Monitor] c:\program files\common files\nikon\monitor\NkMonitor.exe
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\quickcam\Quickcam.exe" /hide
mRun: [LogitechCommunicationsManager] "c:\program files\common files\logishrd\lcommgr\Communications_Helper.exe"
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [FaxCenterServer] "c:\program files\dell pc fax\fm3032.exe" /s
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [dlbtmon.exe] "c:\program files\dell photo aio printer 922\dlbtmon.exe"
mRun: [DLBTCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\DLBTtime.dll,_RunDLLEntry@16
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [Apoint] c:\program files\apoint\Apoint.exe
mRun: [AdobeCS5ServiceManager] "c:\program files\common files\adobe\cs5servicemanager\CS5ServiceManager.exe" -launchedbylogin
mRun: [AdobeAAMUpdater-1.0] "c:\program files\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
StartupFolder: c:\users\aksmit08\appdata\roaming\micros~1\windows\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
StartupFolder: c:\users\aksmit08\appdata\roaming\micros~1\windows\startm~1\programs\startup\stardo~1.lnk - c:\program files\stardock\objectdock\ObjectDock.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\desktop messenger\8876480\program\LogitechDesktopMessenger.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\program files\dell\quickset\quickset.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: &AIM Search - c:\program files\aol\aim toolbar 5.0\resources\en-us\local\search.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office14\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html
IE: Se&nd to OneNote - c:\progra~1\micros~2\office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {3369AF0D-62E9-4bda-8103-B4C75499B578} - {DE9C389F-3316-41A7-809B-AA305ED9D922} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: gemsafe - c:\program files\gemplus\gemsafe libraries\bin\WLEventNotify.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
LSA: Authentication Packages = msv1_0 wvauth
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\aksmit08\appdata\roaming\mozilla\firefox\profiles\us0stps4.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.nytimes.com/
FF - prefs.js: keyword.URL - hxxp://slirsredirect.search.aol.com/slirs_http/sredir?sredir=2706&query=
FF - component: c:\users\aksmit08\appdata\roaming\mozilla\firefox\profiles\us0stps4.default\extensions\{463f6ca5-ee3c-4be1-b7e6-7fee11953374}\platform\winnt\components\FoxyTunes.dll
FF - plugin: c:\program files\google\update\1.2.183.23\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npOGAPlugin.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - plugin: c:\users\aksmit08\appdata\local\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\users\aksmit08\appdata\roaming\mozilla\firefox\profiles\us0stps4.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp071303000006.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
FF - Ext: Move Media Player: moveplayer@movenetworks.com - %profile%\extensions\moveplayer@movenetworks.com
FF - Ext: FoxyTunes: {463F6CA5-EE3C-4be1-B7E6-7FEE11953374} - %profile%\extensions\{463F6CA5-EE3C-4be1-B7E6-7FEE11953374}
FF - Ext: Personas: personas@christopher.beard - %profile%\extensions\personas@christopher.beard
FF - Ext: AutoPager: autopager@mozilla.org - %profile%\extensions\autopager@mozilla.org
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
.
============= SERVICES / DRIVERS ===============
.
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-10-24 165264]
R1 MpKsl38953967;MpKsl38953967;c:\programdata\microsoft\microsoft antimalware\definition updates\{5e62e38b-8e6c-4624-835e-8e87c934e702}\MpKsl38953967.sys [2011-3-12 28752]
R1 MpKslb4db6441;MpKslb4db6441;c:\programdata\microsoft\microsoft antimalware\definition updates\{5e62e38b-8e6c-4624-835e-8e87c934e702}\MpKslb4db6441.sys [2011-3-12 28752]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\SASDIFSV.SYS [2009-8-5 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-8-5 67656]
R2 ASFIPmon;Broadcom ASF IP and SMBIOS Mailbox Monitor;c:\program files\broadcom\asfipmon\AsfIpMon.exe [2006-12-19 79432]
R2 BthFilterHelper;Bluetooth Feature Support;c:\program files\csr\vista profile pack\BthFilterHelper.exe [2006-11-8 127488]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-7-5 21504]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-8-15 24652]
R2 Wave UCSPlus;Wave UCSPlus;c:\windows\system32\dllhost.exe [2006-11-2 7168]
R3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2008-6-25 179712]
R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2010-10-24 54144]
R3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\antimalware\NisSrv.exe [2010-11-11 206360]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-31 135664]
S3 BTHFILT;Bluetooth Command Filter;c:\windows\system32\drivers\BthFilt.sys [2008-6-24 13824]
S3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\drivers\MpNWMon.sys [2010-10-24 43392]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-8-5 12872]
S3 SwitchBoard;Adobe SwitchBoard;c:\program files\common files\adobe\switchboard\SwitchBoard.exe [2010-2-19 517096]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2011-03-12 02:43:06 28752 ----a-w- c:\progra~2\microsoft\microsoft antimalware\definition updates\{5e62e38b-8e6c-4624-835e-8e87c934e702}\MpKslb4db6441.sys
2011-03-12 02:35:41 28752 ----a-w- c:\progra~2\microsoft\microsoft antimalware\definition updates\{5e62e38b-8e6c-4624-835e-8e87c934e702}\MpKsl38953967.sys
2011-03-12 02:35:10 5943120 ----a-w- c:\progra~2\microsoft\microsoft antimalware\definition updates\{5e62e38b-8e6c-4624-835e-8e87c934e702}\mpengine.dll
2011-03-10 22:39:11 429056 ----a-w- c:\windows\system32\EncDec.dll
2011-03-10 22:39:10 322560 ----a-w- c:\windows\system32\sbe.dll
2011-03-10 22:39:10 177664 ----a-w- c:\windows\system32\mpg2splt.ax
2011-03-10 22:39:10 153088 ----a-w- c:\windows\system32\sbeio.dll
2011-03-10 22:39:06 2067968 ----a-w- c:\windows\system32\mstscax.dll
2011-03-10 22:39:05 677888 ----a-w- c:\windows\system32\mstsc.exe
2011-03-01 10:39:58 -------- d-----w- c:\users\aksmit08\appdata\local\SugarSync
2011-03-01 10:39:49 -------- d-----w- c:\program files\SugarSync
2011-02-28 16:17:48 -------- d-----w- c:\program files\iPod
2011-02-28 16:17:46 -------- d-----w- c:\program files\iTunes
2011-02-28 11:26:37 388096 ----a-r- c:\users\aksmit08\appdata\roaming\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-02-28 11:26:36 -------- d-----w- c:\program files\Trend Micro
2011-02-28 07:58:56 -------- d-----w- c:\windows\pss
2011-02-28 07:49:58 -------- d-----w- c:\users\aksmit08\appdata\roaming\OpenOffice.org
2011-02-28 07:46:28 -------- d-----w- c:\program files\OpenOffice.org 3
2011-02-27 17:53:55 -------- d-----w- c:\windows\PCHEALTH
2011-02-27 17:51:27 -------- d-----w- c:\program files\Microsoft Visual Studio 8
2011-02-24 22:13:37 675152 ----a-w- c:\windows\system32\gpprefcl.dll
2011-02-24 20:41:36 293376 ----a-w- c:\windows\system32\browserchoice.exe
2011-02-24 20:34:23 2048 ----a-w- c:\windows\system32\winrsmgr.dll
2011-02-24 20:34:08 20480 ----a-w- c:\windows\system32\winrshost.exe
2011-02-24 20:34:08 12800 ----a-w- c:\windows\system32\wsmprovhost.exe
2011-02-24 20:34:07 40448 ----a-w- c:\windows\system32\winrs.exe
2011-02-24 20:34:02 10240 ----a-w- c:\windows\system32\wsmplpxy.dll
2011-02-24 20:34:02 10240 ----a-w- c:\windows\system32\winrssrv.dll
2011-02-24 10:44:50 797184 ----a-w- c:\windows\system32\FntCache.dll
2011-02-24 10:43:09 708608 ----a-w- c:\program files\common files\system\ado\msado15.dll
2011-02-24 10:43:09 413696 ----a-w- c:\windows\system32\odbc32.dll
2011-02-24 10:43:09 253952 ----a-w- c:\program files\common files\system\ado\msadox.dll
2011-02-24 10:43:09 241664 ----a-w- c:\program files\common files\system\ado\msadomd.dll
2011-02-24 10:43:08 57344 ----a-w- c:\program files\common files\system\msadc\msadcs.dll
2011-02-24 10:43:08 180224 ----a-w- c:\program files\common files\system\msadc\msadco.dll
2011-02-24 10:42:33 3602320 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-02-24 10:42:33 1205080 ----a-w- c:\windows\system32\ntdll.dll
2011-02-24 10:42:32 3550096 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-02-24 10:42:20 34304 ----a-w- c:\windows\system32\atmlib.dll
2011-02-24 10:42:20 292352 ----a-w- c:\windows\system32\atmfd.dll
2011-02-24 10:02:33 33104 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\msonpppr.dll
2011-02-24 10:02:30 32656 ----a-w- c:\windows\system32\msonpmon.dll
2011-02-24 08:33:15 -------- d-----w- c:\program files\Elaborate Bytes
2011-02-24 07:31:50 5943120 ----a-w- c:\progra~2\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2011-02-23 22:34:56 -------- d--h--w- c:\users\aksmit08\Content.MSO
2011-02-23 22:34:23 -------- d-sh--w- c:\users\aksmit08\Content.IE5
2011-02-22 23:17:49 439632 ------w- c:\progra~2\microsoft\microsoft antimalware\definition updates\nisbackup\gapaengine.dll
2011-02-22 23:17:37 439632 ------w- c:\progra~2\microsoft\microsoft antimalware\definition updates\{822377e7-e04d-44b9-8f45-0ed0f16dd8dc}\gapaengine.dll
2011-02-22 22:43:19 -------- d-----w- c:\program files\Microsoft Security Client
2011-02-22 22:41:38 221568 ----a-w- c:\windows\system32\drivers\netio.sys
2011-02-13 21:26:26 5890896 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{317edfaf-f2b3-49ac-ae32-0d4b27441997}\mpengine.dll
.
==================== Find3M ====================
.
2011-01-29 10:13:37 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-01-20 16:08:16 478720 ----a-w- c:\windows\system32\dxgi.dll
2011-01-20 16:08:06 219648 ----a-w- c:\windows\system32\d3d10_1core.dll
2011-01-20 16:08:06 189952 ----a-w- c:\windows\system32\d3d10core.dll
2011-01-20 16:08:06 160768 ----a-w- c:\windows\system32\d3d10_1.dll
2011-01-20 16:08:06 1029120 ----a-w- c:\windows\system32\d3d10.dll
2011-01-20 16:07:58 37376 ----a-w- c:\windows\system32\cdd.dll
2011-01-20 16:07:42 258048 ----a-w- c:\windows\system32\winspool.drv
2011-01-20 16:07:16 586240 ----a-w- c:\windows\system32\stobject.dll
2011-01-20 16:06:38 2873344 ----a-w- c:\windows\system32\mf.dll
2011-01-20 16:06:35 26112 ----a-w- c:\windows\system32\printfilterpipelineprxy.dll
2011-01-20 16:04:54 98816 ----a-w- c:\windows\system32\mfps.dll
2011-01-20 16:04:54 209920 ----a-w- c:\windows\system32\mfplat.dll
2011-01-20 14:28:38 1554432 ----a-w- c:\windows\system32\xpsservices.dll
2011-01-20 14:27:50 876032 ----a-w- c:\windows\system32\XpsPrint.dll
2011-01-20 14:26:30 667648 ----a-w- c:\windows\system32\printfilterpipelinesvc.exe
2011-01-20 14:25:25 847360 ----a-w- c:\windows\system32\OpcServices.dll
2011-01-20 14:24:32 288768 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2011-01-20 14:24:26 135680 ----a-w- c:\windows\system32\XpsRasterService.dll
2011-01-20 14:15:10 979456 ----a-w- c:\windows\system32\MFH264Dec.dll
2011-01-20 14:14:39 357376 ----a-w- c:\windows\system32\MFHEAACdec.dll
2011-01-20 14:14:03 302592 ----a-w- c:\windows\system32\mfmp4src.dll
2011-01-20 14:14:03 261632 ----a-w- c:\windows\system32\mfreadwrite.dll
2011-01-20 14:12:46 1172480 ----a-w- c:\windows\system32\d3d10warp.dll
2011-01-20 14:11:34 486400 ----a-w- c:\windows\system32\d3d10level9.dll
2011-01-20 13:47:51 683008 ----a-w- c:\windows\system32\d2d1.dll
2011-01-20 13:44:05 1068544 ----a-w- c:\windows\system32\DWrite.dll
2010-12-31 13:57:01 2039808 ----a-w- c:\windows\system32\win32k.sys
2010-12-24 22:43:08 87608 ----a-w- c:\users\aksmit08\appdata\roaming\inst.exe
2010-12-24 22:43:08 47360 ----a-w- c:\users\aksmit08\appdata\roaming\pcouffin.sys
2010-12-18 06:27:04 916480 ----a-w- c:\windows\system32\wininet.dll
2010-12-18 06:22:41 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-12-18 06:22:27 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2010-12-18 06:22:11 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-12-18 06:22:11 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-12-18 05:25:26 385024 ----a-w- c:\windows\system32\html.iec
2010-12-18 04:48:39 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-12-18 04:47:11 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2010-12-14 14:49:23 1169408 ----a-w- c:\windows\system32\sdclt.exe

#6 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,816 posts
  • OFFLINE
  •  
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  • Local time:08:26 AM

Posted 12 March 2011 - 02:27 AM

Hello again,

COMBOFIX
---------------
Please download ComboFix from one of these locations:
Bleepingcomputer
ForoSpyware
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#7 indiblue

indiblue
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  • Members
  • 21 posts
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  •  
  • Local time:12:26 AM

Posted 12 March 2011 - 09:41 AM

I ran combofix as you had requested. A few things happened during the scan that I'll mention, but I have no idea if they're important or not. The first notification I recieved was:

"Combofix has detected the presence of rootkit activity and needs to reboot"

then it told me to write down the file below. Which said:

C:\Documents and Settings\ReleaseEngineer.MACROVISION\Application Data\ntos.exe
C:\Documents

I'm sure they're were more because that second document was cut off and only so much can fit into those little notification boxes.

Secondly, during the scan, Combofix would pause and a message would pop up saying that

"PEV.cfxxe has stopped working"

Once I "closed the program," Combofix would return to normal. I'd say I saw that message about 8 times during the scan.

Lastly, here's the log you asked for:

ComboFix 11-03-11.02 - aksmit08 03/12/2011 10:53:13.1.2 - x86
Microsoft® Windows Vista™ Ultimate 6.0.6002.2.1252.1.1033.18.3581.2683 [GMT 1:00]
Running from: c:\users\aksmit08\Desktop\ComboFix.exe
AV: Microsoft Security Essentials *Disabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Disabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\ReleaseEngineer.MACROVISION\Application Data\64dlls.exe
c:\documents and settings\ReleaseEngineer.MACROVISION\Application Data\intel64.exe
c:\documents and settings\ReleaseEngineer.MACROVISION\Application Data\Kernel32.exe
c:\documents and settings\ReleaseEngineer.MACROVISION\Application Data\localsys64.exe
c:\documents and settings\ReleaseEngineer.MACROVISION\Application Data\ntos.exe
c:\documents and settings\ReleaseEngineer.MACROVISION\Application Data\oembios.exe
c:\documents and settings\ReleaseEngineer.MACROVISION\Application Data\sdra64.exe
c:\documents and settings\ReleaseEngineer.MACROVISION\Application Data\sdra73.exe
c:\documents and settings\ReleaseEngineer.MACROVISION\Application Data\swin32.exe
c:\documents and settings\ReleaseEngineer.MACROVISION\Application Data\twex.exe
c:\documents and settings\ReleaseEngineer.MACROVISION\Application Data\twext.exe
c:\documents and settings\ReleaseEngineer.MACROVISION\Application Data\wsnpoema.exe
c:\users\aksmit08\AppData\Roaming\inst.exe
c:\windows\TEMP\logishrd\LVPrcInj02.dll
.
.
((((((((((((((((((((((((( Files Created from 2011-02-12 to 2011-03-12 )))))))))))))))))))))))))))))))
.
.
2011-03-12 10:02 . 2011-03-12 10:08 -------- d-----w- c:\users\aksmit08\AppData\Local\temp
2011-03-12 10:02 . 2011-03-12 10:02 -------- d-----w- c:\users\Mcx1\AppData\Local\temp
2011-03-12 10:02 . 2011-03-12 10:02 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-03-10 22:39 . 2010-12-29 18:28 429056 ----a-w- c:\windows\system32\EncDec.dll
2011-03-10 22:39 . 2010-12-29 18:28 322560 ----a-w- c:\windows\system32\sbe.dll
2011-03-10 22:39 . 2010-12-29 18:28 153088 ----a-w- c:\windows\system32\sbeio.dll
2011-03-10 22:39 . 2010-12-29 18:26 177664 ----a-w- c:\windows\system32\mpg2splt.ax
2011-03-10 22:39 . 2010-12-17 15:45 2067968 ----a-w- c:\windows\system32\mstscax.dll
2011-03-10 22:39 . 2010-12-17 13:54 677888 ----a-w- c:\windows\system32\mstsc.exe
2011-03-01 10:39 . 2011-03-02 20:15 -------- d-----w- c:\users\aksmit08\AppData\Local\SugarSync
2011-03-01 10:39 . 2011-03-01 10:39 -------- d-----w- c:\program files\SugarSync
2011-02-28 16:17 . 2011-02-28 16:17 -------- d-----w- c:\program files\iPod
2011-02-28 16:17 . 2011-02-28 16:18 -------- d-----w- c:\program files\iTunes
2011-02-28 11:26 . 2011-02-28 11:26 388096 ----a-r- c:\users\aksmit08\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2011-02-28 11:26 . 2011-02-28 11:26 -------- d-----w- c:\program files\Trend Micro
2011-02-28 07:49 . 2011-02-28 07:49 -------- d-----w- c:\users\aksmit08\AppData\Roaming\OpenOffice.org
2011-02-28 07:46 . 2011-02-28 07:47 -------- d-----w- c:\program files\OpenOffice.org 3
2011-02-27 17:56 . 2011-02-28 00:04 -------- d-----w- c:\program files\Microsoft Works
2011-02-27 17:53 . 2011-02-27 17:53 -------- d-----w- c:\windows\PCHEALTH
2011-02-27 17:51 . 2011-02-27 17:51 -------- d-----w- c:\program files\Microsoft Visual Studio 8
2011-02-27 17:48 . 2011-02-27 17:48 -------- d-----r- C:\MSOCache
2011-02-24 22:13 . 2009-06-03 23:56 675152 ----a-w- c:\windows\system32\gpprefcl.dll
2011-02-24 20:41 . 2010-02-12 10:32 293376 ----a-w- c:\windows\system32\browserchoice.exe
2011-02-24 20:34 . 2009-10-09 21:56 2048 ----a-w- c:\windows\system32\winrsmgr.dll
2011-02-24 20:34 . 2009-10-09 21:56 12800 ----a-w- c:\windows\system32\wsmprovhost.exe
2011-02-24 20:34 . 2009-10-09 21:56 20480 ----a-w- c:\windows\system32\winrshost.exe
2011-02-24 20:34 . 2009-10-09 21:56 40448 ----a-w- c:\windows\system32\winrs.exe
2011-02-24 20:34 . 2009-10-09 21:56 10240 ----a-w- c:\windows\system32\wsmplpxy.dll
2011-02-24 20:34 . 2009-10-09 21:56 10240 ----a-w- c:\windows\system32\winrssrv.dll
2011-02-24 10:44 . 2011-01-20 14:12 1172480 ----a-w- c:\windows\system32\d3d10warp.dll
2011-02-24 10:43 . 2010-12-28 15:55 413696 ----a-w- c:\windows\system32\odbc32.dll
2011-02-24 10:43 . 2010-12-28 15:53 253952 ----a-w- c:\program files\Common Files\System\ado\msadox.dll
2011-02-24 10:43 . 2010-12-28 15:53 241664 ----a-w- c:\program files\Common Files\System\ado\msadomd.dll
2011-02-24 10:43 . 2010-12-28 15:53 708608 ----a-w- c:\program files\Common Files\System\ado\msado15.dll
2011-02-24 10:43 . 2010-12-28 15:53 57344 ----a-w- c:\program files\Common Files\System\msadc\msadcs.dll
2011-02-24 10:43 . 2010-12-28 15:53 180224 ----a-w- c:\program files\Common Files\System\msadc\msadco.dll
2011-02-24 10:42 . 2010-10-15 14:08 3602320 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-02-24 10:42 . 2010-10-15 13:48 1205080 ----a-w- c:\windows\system32\ntdll.dll
2011-02-24 10:42 . 2010-10-15 14:08 3550096 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-02-24 10:42 . 2011-01-08 08:47 34304 ----a-w- c:\windows\system32\atmlib.dll
2011-02-24 10:42 . 2011-01-08 06:28 292352 ----a-w- c:\windows\system32\atmfd.dll
2011-02-24 10:02 . 2006-10-26 18:56 33104 ----a-w- c:\windows\system32\Spool\prtprocs\w32x86\msonpppr.dll
2011-02-24 10:02 . 2008-11-10 10:41 32656 ----a-w- c:\windows\system32\msonpmon.dll
2011-02-24 08:33 . 2011-02-24 08:33 -------- d-----w- c:\program files\Elaborate Bytes
2011-02-23 22:34 . 2011-02-23 22:34 -------- d--h--w- c:\users\aksmit08\Content.MSO
2011-02-23 22:34 . 2011-02-23 22:34 -------- d-sh--w- c:\users\aksmit08\Content.IE5
2011-02-22 22:43 . 2011-02-22 22:44 -------- d-----w- c:\program files\Microsoft Security Client
2011-02-22 22:41 . 2010-04-05 20:00 221568 ----a-w- c:\windows\system32\drivers\netio.sys
2011-02-14 19:29 . 2011-02-14 19:29 -------- d-----w- c:\program files\Common Files\Skype
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-03-12 10:05 . 2008-07-01 18:58 0 ----a-w- c:\users\aksmit08\AppData\Local\WavXMapDrive.bat
2011-01-29 10:13 . 2010-08-30 13:28 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-12-24 22:43 . 2010-12-24 22:43 47360 ----a-w- c:\users\aksmit08\AppData\Roaming\pcouffin.sys
2010-12-20 17:09 . 2009-08-26 01:08 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-12-20 17:08 . 2009-08-26 01:07 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\SugarSyncBackedUp]
@="{0C4A258A-3F3B-4FFF-80A7-9B3BEC139472}"
[HKEY_CLASSES_ROOT\CLSID\{0C4A258A-3F3B-4FFF-80A7-9B3BEC139472}]
2011-02-09 23:45 319488 ----a-w- c:\program files\SugarSync\SugarSyncShellExt.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\SugarSyncPending]
@="{62CCD8E3-9C21-41E1-B55E-1E26DFC68511}"
[HKEY_CLASSES_ROOT\CLSID\{62CCD8E3-9C21-41E1-B55E-1E26DFC68511}]
2011-02-09 23:45 319488 ----a-w- c:\program files\SugarSync\SugarSyncShellExt.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\SugarSyncRoot]
@="{A759AFF6-5851-457D-A540-F4ECED148351}"
[HKEY_CLASSES_ROOT\CLSID\{A759AFF6-5851-457D-A540-F4ECED148351}]
2011-02-09 23:45 319488 ----a-w- c:\program files\SugarSync\SugarSyncShellExt.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\SugarSyncShared]
@="{1574C9EF-7D58-488F-B358-8B78C1538F51}"
[HKEY_CLASSES_ROOT\CLSID\{1574C9EF-7D58-488F-B358-8B78C1538F51}]
2011-02-09 23:45 319488 ----a-w- c:\program files\SugarSync\SugarSyncShellExt.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-06-24 68856]
"ISUSPM"="c:\programdata\Macrovision\FLEXnet Connect\6\ISUSPM.exe" [2007-03-29 222128]
"Google Update"="c:\users\aksmit08\AppData\Local\Google\Update\GoogleUpdate.exe" [2010-03-18 136176]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-19 125952]
"SugarSync"="c:\program files\SugarSync\SugarSyncManager.exe" [2011-02-09 15622144]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"WavXMgr"="c:\program files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe" [2007-09-10 85504]
"SwitchBoard"="c:\program files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe" [2010-02-19 517096]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-05-14 248552]
"SigmatelSysTrayApp"="sttray.exe" [2007-03-06 303104]
"SecureUpgrade"="c:\program files\Wave Systems Corp\SecureUpgrade.exe" [2007-09-14 218424]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2008-02-26 128296]
"nwiz"="nwiz.exe" [2009-06-10 1657376]
"NVHotkey"="c:\windows\system32\nvHotkey.dll" [2009-06-16 92704]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2009-06-16 13793824]
"Nikon Transfer Monitor"="c:\program files\Common Files\Nikon\Monitor\NkMonitor.exe" [2008-09-30 485208]
"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2010-11-30 997408]
"Malwarebytes Anti-Malware (reboot)"="c:\program files\Malwarebytes' Anti-Malware\mbam.exe" [2010-12-20 963976]
"LogitechQuickCamRibbon"="c:\program files\Logitech\QuickCam\Quickcam.exe" [2008-02-13 2196240]
"LogitechCommunicationsManager"="c:\program files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe" [2008-02-13 564496]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\Iaanotif.exe" [2007-02-12 174872]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2008-10-25 31072]
"FaxCenterServer"="c:\program files\Dell PC Fax\fm3032.exe" [2006-11-03 312200]
"ECenter"="c:\dell\E-Center\EULALauncher.exe" [2008-02-27 17920]
"dlbtmon.exe"="c:\program files\Dell Photo AIO Printer 922\dlbtmon.exe" [2007-02-28 431600]
"DLBTCATS"="c:\windows\system32\spool\DRIVERS\W32X86\3\DLBTtime.dll" [2007-02-12 73728]
"Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2008-06-02 3563520]
"Apoint"="c:\program files\Apoint\Apoint.exe" [2007-01-26 159744]
"AdobeCS5ServiceManager"="c:\program files\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" [2010-07-22 402432]
"AdobeAAMUpdater-1.0"="c:\program files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" [2010-03-06 500208]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-11-29 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2011-01-25 421160]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 10.0\Reader\Reader_sl.exe" [2011-01-30 35736]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-11-10 932288]
.
c:\users\aksmit08\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OpenOffice.org 3.3.lnk - c:\program files\OpenOffice.org 3\program\quickstart.exe [2010-12-13 1198592]
Stardock ObjectDock.lnk - c:\program files\Stardock\ObjectDock\ObjectDock.exe [N/A]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2008-6-24 50688]
Logitech Desktop Messenger.lnk - c:\program files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe [2009-10-28 91440]
QuickSet.lnk - c:\program files\Dell\QuickSet\quickset.exe [2008-2-22 1193240]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 77824]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
2009-12-23 22:56 548352 ----a-w- c:\program files\SUPERAntiSpyware\SASWINLO.DLL
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\gemsafe]
2006-11-16 20:20 73728 ----a-w- c:\program files\Gemplus\GemSafe Libraries\BIN\WLEventNotify.dll
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ autocheck autochk /r \??\F:\0autocheck autochk *
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2010-01-31 135664]
R3 BTHFILT;Bluetooth Command Filter;c:\windows\system32\DRIVERS\BthFilt.sys [2007-05-05 13824]
R3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\DRIVERS\MpNWMon.sys [2010-10-24 43392]
R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\DRIVERS\NisDrvWFP.sys [2010-10-24 54144]
R3 NisSrv;Microsoft Network Inspection;c:\program files\Microsoft Security Client\Antimalware\NisSrv.exe [2010-11-11 206360]
R3 SASENUM;SASENUM;c:\program files\SUPERAntiSpyware\SASENUM.SYS [2010-12-14 12872]
R3 SwitchBoard;Adobe SwitchBoard;c:\program files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-02-19 517096]
R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-03-18 753504]
S1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\SASDIFSV.SYS [2010-12-14 12872]
S1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.sys [2010-12-14 67656]
S2 ASFIPmon;Broadcom ASF IP and SMBIOS Mailbox Monitor;c:\program files\Broadcom\ASFIPMon\AsfIpMon.exe [2006-12-19 79432]
S2 BthFilterHelper;Bluetooth Feature Support;c:\program files\CSR\Vista Profile Pack\BthFilterHelper.exe [2006-11-07 127488]
S2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [2007-01-04 24652]
S2 Wave UCSPlus;Wave UCSPlus;c:\windows\system32\dllhost.exe [2006-11-02 7168]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\DRIVERS\b57nd60x.sys [2007-03-13 179712]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
bthsvcs REG_MULTI_SZ BthServ
getPlusHelper REG_MULTI_SZ getPlusHelper
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
.
Contents of the 'Scheduled Tasks' folder
.
2011-03-12 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-01-31 16:51]
.
2011-03-12 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-01-31 16:51]
.
2011-03-11 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-819688663-3672467136-2137941698-1000Core.job
- c:\users\aksmit08\AppData\Local\Google\Update\GoogleUpdate.exe [2010-03-21 19:37]
.
2011-03-12 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-819688663-3672467136-2137941698-1000UA.job
- c:\users\aksmit08\AppData\Local\Google\Update\GoogleUpdate.exe [2010-03-21 19:37]
.
2011-03-12 c:\windows\Tasks\User_Feed_Synchronization-{58E6B2AD-9FAB-4B01-B16A-1AB0318AD5F2}.job
- c:\windows\system32\msfeedssync.exe [2011-02-24 04:47]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=5080624
uInternet Settings,ProxyOverride = *.local
IE: &AIM Search - c:\program files\aol\aim toolbar 5.0\resources\en-US\local\search.html
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office14\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html
IE: Se&nd to OneNote - c:\progra~1\MICROS~2\Office14\ONBttnIE.dll/105
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
FF - ProfilePath -
.
- - - - ORPHANS REMOVED - - - -
.
HKCU-Run-Aim6 - (no file)
HKCU-Run-AdobeBridge - (no file)
AddRemove-Diablo II - c:\windows\DIIUnin.exe
AddRemove-Starcraft - c:\windows\scunin.exe
AddRemove-Warcraft III - c:\windows\War3Unin.exe
.
.
.
**************************************************************************
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files:
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0002\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0003\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'Explorer.exe'(12680)
c:\windows\TEMP\logishrd\LVPrcInj01.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\nvvsvc.exe
c:\program files\Microsoft Security Client\Antimalware\MsMpEng.exe
c:\windows\system32\nvvsvc.exe
c:\windows\System32\WLTRYSVC.EXE
c:\windows\system32\WLANExt.exe
c:\windows\System32\bcmwltry.exe
c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\windows\system32\dlbtcoms.exe
c:\program files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
c:\program files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
c:\program files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
c:\windows\system32\STacSV.exe
c:\windows\system32\DRIVERS\xaudio.exe
c:\program files\Dell\QuickSet\NicConfigSvc.exe
c:\program files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
c:\windows\System32\msdtc.exe
c:\windows\sttray.exe
c:\windows\System32\rundll32.exe
c:\windows\ehome\ehmsas.exe
c:\program files\OpenOffice.org 3\program\soffice.exe
c:\program files\OpenOffice.org 3\program\soffice.bin
c:\program files\Apoint\ApMsgFwd.exe
c:\program files\Apoint\HidFind.exe
c:\program files\Apoint\Apntex.exe
c:\program files\iPod\bin\iPodService.exe
c:\program files\Common Files\Logishrd\LQCVFX\COCIManager.exe
c:\windows\system32\sdclt.exe
c:\windows\system32\scrnsave.scr
c:\programdata\Macrovision\FLEXnet Connect\6\agent.exe
.
**************************************************************************
.
Completion time: 2011-03-12 14:36:41 - machine was rebooted
ComboFix-quarantined-files.txt 2011-03-12 13:20
.
Pre-Run: 18,046,447,616 bytes free
Post-Run: 17,396,699,136 bytes free
.
- - End Of File - - AEE2F92D46430671F007D90098126E13

Edited by indiblue, 12 March 2011 - 09:43 AM.


#8 Elise

Elise

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Posted 12 March 2011 - 09:59 AM

How are things running at this point? I believe this might be a false positive detection by combofix (the rootkit). If you use Macrovision software frequently, please test if all its components still work. If not, and you cannot download/reinstall the missing component, let me know and we can restore it from quarantine (its easier to just reinstall what was deleted).

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#9 indiblue

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Posted 12 March 2011 - 12:43 PM

ok the weird thing is, I've never even heard of Macrovision. Is it written within other programs or is it a stand alone program?

In terms of how things are running, I still can't save anything in Word and it crashes every time. The odd thing is, when i restart my computer and open Word for the first time, I can save something just fine. Anything after that and it crashes. Thank you so much for your help.

#10 Elise

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Posted 12 March 2011 - 12:51 PM

Please click Start > Run, type sfc /scannow and press enter. Let the System File checker run unhindered.

When done, reboot your computer and let me know if you see any change.

I think the deleted macrovision program was called Release Engineer. If that is not something you know/use, no need to do anything.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#11 indiblue

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Posted 13 March 2011 - 05:24 PM

i typed exactly what you wrote into Run and all that happens is the command promt pops up for a half a second and then disappears. there's no change in how Word is behaving.

#12 Elise

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Posted 14 March 2011 - 05:02 AM

Try this instead: click Start > Programs > Accessories, right click on the command prompt and select "run as administrator". In the command window that opens, type sfc /scannow and let me know what comes back.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#13 indiblue

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Posted 15 March 2011 - 01:44 AM

Ok so the scan ended up running just fine but when I try and open the log file it says "Access is denied" and notepad is blank. I'm not really sure what to do at this point.

#14 Elise

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Posted 15 March 2011 - 06:22 AM

No need for the log. How are things running at this point?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#15 indiblue

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Posted 15 March 2011 - 09:16 AM

Still no change. Word crashes every time I try and save.




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